Side by side
Abacus QMS vs CallMiner Quality Management
Both stand on call center quality management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Pick Abacus QMS if your contact center needs omnichannel quality scoring tied to coaching and review logs. It may suit regulated teams that value the listed security certifications and controls. Consider another option if you need a stated price before arranging a sales conversation.
Visit Abacus QMS
Choose CallMiner Quality Management if your contact center needs scalable omnichannel QA with flexible scoring and coaching workflows. Organizations should look elsewhere if they need a published price or a package intended for teams of 60 agents or fewer.
Visit CallMiner Quality ManagementThe facts
| Abacus QMS | CallMiner Quality Management | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | No |
| Runs on | API | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 2 |
| Maker | Not published | Not published |
| Website | abacus-bpo.com | callminer.com |
| On call center quality management software | #12 of 24 | #8 of 24 |
Abacus QMS: what it does well
- Scores calls, chats, emails, and tickets with calibrated scorecards
- Combines AI scoring with human review in a 70/30 model
- Flags specified fatal errors for manager escalation
- Links low scores to documented coaching and follow-up verification
- Logs overrides with reasons, timestamps, and reviewer
What to know first
- Pricing is available on request
- Prospects are directed to book a demo or talk to an expert
CallMiner Quality Management: what it does well
- Supports automated, manual, and hybrid quality scoring.
- Captures and analyzes omnichannel customer interactions.
- Provides two-way coaching workflows and role-specific dashboards.
- Offers screen recording for workflow review and compliance support.
- Integrates with Amazon Connect, Salesforce, Twilio, and Zendesk.
What to know first
- Pricing is available on request and varies with usage and configuration.
- Subscription packages target teams with more than 60 agents.
Alternatives to Abacus QMS Alternatives to CallMiner Quality Management The whole list