Side by side
8x8 Contact Center vs NobelBiz OMNI+
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+3
8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.
Visit 8x8 Contact Center Paid Web
NobelBiz OMNI+ combines omnichannel communications, dialing, CRM connectivity, reporting, and quality management in a browser-based contact center platform. Its pay-as-you-go approach scales seats and cloud resources to usage without a long-term agreement.
Visit NobelBiz OMNI+The facts
| 8x8 Contact Center | NobelBiz OMNI+ | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | Not published | NobelBiz OMNI+ |
| Website | 8x8.com | nobelbiz.com |
| On call center software | #33 of 131 | #123 of 131 |
8x8 Contact Center: what it does well
- Supports voice, chat, email, SMS, RCS, video, and social
- Includes inbound calling, outbound dialing, and IVR
- Offers forecasting, scheduling, and workforce tracking
- Out-of-the-box integrations include Salesforce and Zendesk
- Phone support is available Monday through Saturday
What to know first
- No free plan is listed
- Pricing requires a sales quote
- Phone support hours are Monday through Saturday, 6am–6pm PT
NobelBiz OMNI+: what it does well
- Supports voice, messaging, email, and chat channels
- Includes predictive, progressive, and preview dialing
- CRM connectors and APIs support agent workflows
- Customizable historical and real-time reporting
- Quality tools include scoring and speech analytics
What to know first
- Pricing is available only on request
- Requires an internet-connected laptop or desktop
- The platform is listed for web access
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