Side by side

8x8 Contact Center vs MonkeyCool

Both stand on video conferencing apps. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

8x8 Contact Center

Paid AndroidAPIiPhone+3

8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.

Visit 8x8 Contact Center

MonkeyCool combines compatibility matching with several communication formats and social-network connections. Review its recurring subscriptions, coin rules, data collection, and stated security limitation before signing up.

Visit MonkeyCool

The facts

	8x8 Contact Center	MonkeyCool
Free plan	No	Not published
Open source	Not published	Not published
Runs on	Android, API, iPhone, Mac, Web, Windows	iPhone, Web
Lowest paid plan	Free or on request	Not published
Plans published	1	None
Maker	Not published	Not published
Website	8x8.com	monkeycool.app
On video conferencing apps	#42 of 46	#46 of 46

8x8 Contact Center: what it does well

Supports voice, chat, email, SMS, RCS, video, and social
Includes inbound calling, outbound dialing, and IVR
Offers forecasting, scheduling, and workforce tracking
Out-of-the-box integrations include Salesforce and Zendesk
Phone support is available Monday through Saturday

What to know first

No free plan is listed
Pricing requires a sales quote
Phone support hours are Monday through Saturday, 6am–6pm PT

MonkeyCool: what it does well

Text, video, and picture communication
Compatibility-based matching
Instagram and social-network links
Discoverability and blocking controls
Password protection and access logs

What to know first

Paid service with no listed subscription prices
Not available for people under 18
Coins may freeze after three inactive months
Deletion may leave backup or legally required data

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