Side by side

8x8 Contact Center vs Avaya Aura Contact Center

Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

8x8 Contact Center

Paid AndroidAPIiPhone+3

8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.

Visit 8x8 Contact Center

Avaya Aura Contact Center combines broad channel handling with Avaya telephony integration, routing, reporting, and developer interfaces. Its infrastructure requirements, concurrency limit, and release-support history should be reviewed during planning.

Visit Avaya Aura Contact Center

The facts

	8x8 Contact Center	Avaya Aura Contact Center
Free plan	No	Not published
Open source	Not published	Not published
Runs on	Android, API, iPhone, Mac, Web, Windows	API, Linux, Self-hosted, Windows
Lowest paid plan	Free or on request	Not published
Plans published	1	None
Maker	Not published	Not published
Website	8x8.com	avaya.com
On call center software	#31 of 124	#74 of 124

8x8 Contact Center: what it does well

Supports voice, chat, email, SMS, RCS, video, and social
Includes inbound calling, outbound dialing, and IVR
Offers forecasting, scheduling, and workforce tracking
Out-of-the-box integrations include Salesforce and Zendesk
Phone support is available Monday through Saturday

What to know first

No free plan is listed
Pricing requires a sales quote
Phone support hours are Monday through Saturday, 6am–6pm PT

Avaya Aura Contact Center: what it does well

Supports voice and numerous multimedia contact types
Inbound and outbound intelligent routing
Real-time and historical reporting
REST, SOAP, and Contact Control SDKs
Windows and Linux deployment options

What to know first

Pricing is on request
Some multimedia channels need additional infrastructure
Agents can handle up to five concurrent contacts
Older releases have listed support end dates

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