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Repair Windows errors before they cause bigger problemsFix Now →Scan for outdated or missing drivers - takes under a minuteDriver Scan →Clear out junk files and repair common Windows errorsFree Scan →Start by checking whether you have a Samsung Cloud or Smart Switch backup made before the call history disappeared. If that backup contains call logs, you may be able to restore them; without a suitable backup, Samsung’s guidance does not establish a guaranteed way to retrieve deleted call history. If the calls may only be missing from view, check the Phone app before treating them as deleted.
First, check the backup date
A backup is useful only if it predates the deletion and includes call history. Check the date and the data categories saved before starting a restore. A backup made after the entries were deleted should not be treated as a way to recreate them.
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Samsung Cloud and Smart Switch are the two documented Samsung backup paths that may include call history. Their availability and restore options depend on the device, software version, carrier, and region.
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On your Galaxy phone, open Settings > Accounts and backup and look for Samsung Cloud or the backup and restore options available on your model. Samsung’s Singapore guidance lists “Phone: call and message history” among data that can be backed up and restored, while noting that country and carrier differences affect availability: Samsung Cloud backup and restore guidance.
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- Find an available Samsung Cloud backup and check its date.
- Confirm that call history is included in the backup or restore categories shown on your device.
- Use the restore flow offered by your phone and review the selected data before confirming.
Menu labels and restore choices can vary by model and software version. Do not assume every Galaxy phone or region offers the same Cloud backup options.
Check Smart Switch backups
Smart Switch can back up or transfer call logs. If you previously backed up to a computer or external storage, check that backup before choosing a restore. Samsung’s PC/Mac instructions describe connecting a phone to a computer with a USB cable, and its US guidance identifies call logs as a selectable backup category: Smart Switch PC backup instructions and Samsung backup and restore guidance.
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- Open Smart Switch on the computer or device where the backup was saved.
- Connect the Galaxy phone as directed; for a computer backup, use a USB cable that supports data transfer and fits both devices.
- Check the backup date and confirm that Call logs or the corresponding call-history category is available.
- Review the data categories in the restore flow before proceeding.
Supported data can vary with the connected devices. Samsung also notes that call-log transfer may be limited when moving between devices running higher and lower Android OS versions. See its Smart Switch transfer and compatibility guidance; a particular source-and-destination combination is not guaranteed to restore call history.
If call history is missing, but may not be deleted
If the Phone app is not displaying calls as expected, try Samsung’s basic visibility and app checks before restoring a backup. These steps may address an app or permission issue; they do not recover entries that have actually been deleted.
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- MODERN MEETS ICONIC: The ultra-sleek USB-C drive looks as good as it performs; Featuring a reversible plug, the Type-C inserts into your devices seamlessly every time; Transfer large files with style and ease
- ALWAYS CONNECTED**: USB-C is compatible across devices, including laptops, tablets, phones and cameras, with enough space for 63,730 photos or maximum 12 hours of 4K video; With up to 256GB of storage space, this pocket-sized thumb drive comes in handy wherever you go
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- Restart the phone.
- Open Settings > Apps > Phone > Permissions and check that Call Logs permission is allowed.
- Open the Phone app’s storage settings and clear its cache.
- Install available phone software and Phone app updates.
Samsung lists these checks for missing call-log issues: Samsung troubleshooting guidance. Menu wording can differ by software version.
Samsung Trash is not a call-log recovery location
Samsung’s Recycle Bin guidance covers deleted files in apps such as My Files, Gallery, and Voice Recorder; its Samsung Messages instructions concern messages. Those pages do not identify either Trash feature as a place to restore call history. For deleted call logs, check a qualifying backup instead. See Samsung’s Trash feature guidance and Samsung’s messages and missing-log support page.
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- PERFORMANCE WITH SPEED: No need to choose between performance and reliability; Experience a fast, powerful flash drive that transfers 4GB files in just 11 seconds with up to 400MB/s USB 3.2 Gen 1 read speeds and is backward compatible with USB 3.0/2.0
- MODERN MEETS ICONIC: The ultra-sleek USB-C drive looks as good as it performs; Featuring a reversible plug, the Type-C inserts into your devices seamlessly every time; Transfer large files with style and ease
- ALWAYS CONNECTED**: USB-C is compatible across devices, including laptops, tablets, phones and cameras, with enough space for 127,460 photos or maximum 24 hours of 4K video; With up to 512GB of storage space, this pocket-sized thumb drive comes in handy wherever you go
- TOUGH & TRUSTED***: Files stay secure, no matter the terrain; Samsung's flash memory technology makes the Type-C a trustworthy drive to store your valuable data; It's waterproof, shock-proof, magnet-proof, temperature-proof, and X-ray-proof body, plus it's backed by a 5-year limited warranty
Which backup should you check?
| Option | Where to look | What to verify | Important limitation |
|---|---|---|---|
| Samsung Cloud | Galaxy Settings, under Accounts and backup or Samsung Cloud | Backup predates deletion and includes call history | Availability can vary by country, carrier, and model. Source: Samsung. |
| Smart Switch | Computer or external storage used for a prior backup | Backup predates deletion and includes call logs | Supported data and transfer behavior may vary by device and Android version. Sources: Samsung Australia and Samsung Singapore. |
If neither location contains a suitable earlier backup, the cited Samsung instructions do not establish a general method for retrieving deleted call history. Avoid treating a factory reset as a recovery shortcut: it is destructive and does not show that deleted call logs can be recovered.
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