Sometimes, but there is no guaranteed way to get cryptocurrency back after a scam. Contact the exchange or crypto ATM operator involved right away and ask whether it can stop or reverse the transfer. Preserve the transaction details, report the fraud, and be wary of anyone who promises recovery for an upfront fee.
Can a crypto transaction be reversed?
Possibly, but do not assume it can be undone. The U.S. Federal Trade Commission says crypto payments may be difficult to recover because they do not have the same legal protections as credit- and debit-card payments. Contact the exchange or crypto ATM operator you used and ask whether it can stop or reverse the transfer; that is a step to try, not a promise of a refund. See the FTC’s guidance on cryptocurrency and scams.
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The FBI says an exchange may freeze an account under its own internal processes or in response to legal process. A freeze is not the same as a reversal or return of funds. Victims may also pursue civil litigation, but whether that is available or useful depends on the facts and jurisdiction. The FBI does not guarantee an outcome for either route in its August 11, 2023 advisory.
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1Fix the driver behind crashes, sound loss and screen glitches2Repair Windows errors before they cause bigger problems3Scan for outdated or missing drivers - takes under a minuteWhat to do after a crypto scam
- Contact the sending platform immediately. Reach the exchange or crypto ATM operator through its independently verified website or phone number. Explain that the transfer was fraudulent and ask whether it can stop or reverse it.
- Secure any compromised account. If someone accessed your exchange account or credentials, contact the exchange through its official channel and secure the account. Do not follow links or instructions in unsolicited messages claiming to be platform staff.
- Preserve evidence. Save the transaction ID or hash, sending and receiving wallet addresses, cryptocurrency type and amount, and the date and time. Keep relevant receipts, screenshots, messages, platform URLs, usernames, phone numbers, and emails.
- Report the scam. In the United States, submit a report to the FBI’s Internet Crime Complaint Center and the FTC. You can also contact local police and your state attorney general. The CFPB’s fraud guidance lists reporting options and advises using trusted contact details for agencies and financial institutions.
- Document recovery attempts. If someone offers to retrieve your crypto, save their name, handle, wallet address, messages, payment demands, and any claim of government or law-firm affiliation. Include this information in your report.
The FBI’s reporting guidance asks for transaction details, including cryptocurrency addresses, amount and type, date and time, and the transaction ID or hash. Include how the scammer contacted you and other information that may help identify them.
#1 Best Overall
- Effortlessly build your crypto portfolio via the all in one Ledger Wallet app: buy, sell, send, receive, swap, stake and more across popular blockchains. 15,000+ coins & tokens in a single dashboard. Keep a close eye on the market. Compare service providers. Track performance. Get timely alerts. Build your portfolio with confidence.
- Enjoy Bluetooth connectivity, iOS access, and hours of battery use with this mobile-first, secure backup signer. Freedom you can depend on.
- Genuine Check: confirm your signer is authentic during setup with the Ledger Wallet app.
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Why tracing is not the same as recovery
A tracing report may describe the movement of cryptocurrency, but it does not itself return funds or authorize anyone to seize them. The FBI states: “Private sector recovery companies cannot issue seizure orders to recover cryptocurrency.” It also warns that some firms provide incomplete or inaccurate tracing reports and then demand additional fees.
There is no reliable recovery success rate established by the cited government guidance. Whether funds can be identified or frozen depends on factors such as how quickly you act, whether a platform can identify or freeze an account, the evidence available, and whether official or case-specific legal processes apply.
Rank #2
- Proven security at scale: Over 9 years and millions of cards issued with no known remote hacks, while military‑grade EAL6+ security keeps your private keys locked inside the chip. Your cryptocurrencies stay strongly protected from online attackers.
- Tap once to manage your entire crypto wallet across 90 blockchains - no USB cables or Bluetooth, no batteries, no setup. Access 14,100+ coins & tokens, DeFi, NFTs, and staking instantly from your phone
- Smart backup: Use your second Tangem Wallet as your Backup keys with end‑to‑end encryption; no more papers, pictures. If one card is lost, the remaining can still restore full access, with an optional seed phrase available for advanced users.
- Engineered to last up to 25 years: Waterproof (IP69K), shockproof and tested for extreme temperatures from −25°C to 50°C. A durable cold wallet with long‑term protection and independently audited security.
- Trusted by 6 million users worldwide (4.9 App Store, 4.8 Google Play) - buy, sell, swap, stake, and spend cryptocurrency directly. The secure offline storage wallet designed for how people actually use crypto wallets
How to spot a recovery scam
Scammers may target people who have already lost crypto through social media, messaging apps, online ads, search results, or comments on crypto-related content. They may pose as recovery specialists, lawyers, or officials and claim to have government authorization or inside information. Common warning signs include:
- An unsolicited promise to recover your funds, especially with a guaranteed result.
- A demand for an upfront fee, tax, or percentage before any recovery.
- A request for your wallet credentials, recovery phrase, banking details, or other sensitive personal information.
- A claim that a private firm can issue a seizure order or guarantee access to government-held funds.
The FTC advises against paying an unsolicited upfront fee or giving personal or financial details to someone promising to recover money. Government agencies and legitimate organizations do not charge victims to obtain refunds or guarantee that money will be returned. The FBI reported that victims of fictitious-law-firm recovery schemes lost more than $9.9 million from February 2023 through February 2024; see its 2024 advisory.
Rank #3
- Seedless by design, nothing to steal: Your private key is generated inside the EAL6+ chip and never leaves it. No seed phrase is shown or typed at setup, so a tampered device, keylogger, or phishing site has nothing to capture. 9+ years, millions of card.
- Tap once to manage your entire crypto wallet across 90 blockchains - no USB cables or Bluetooth, no batteries, no setup. Access 16,100+ coins & tokens, DeFi, NFTs, and staking instantly from your phone
- Backup without a seed phrase: Your wallet is copied to 2 backup cards with end-to-end encryption, so there are no words on paper to lose or leak. Keep them in separate places; if one card is lost, the others restore full access. Optional seed phrase for advanced users.
- Engineered to last up to 25 years: Waterproof (IP69K), shockproof and tested for extreme temperatures from −25°C to 50°C. A durable cold wallet with long‑term protection and independently audited security.
- Trusted by 6 million users worldwide - buy, sell, swap, stake, and spend cryptocurrency directly. The secure offline storage wallet designed for how people actually use crypto wallets
If you are outside the United States
The FBI, FTC, and CFPB channels above are U.S. government resources. If you are elsewhere, report the incident to your local law-enforcement and consumer-protection authorities, and contact the exchange or ATM operator through independently verified channels. Reporting procedures, platform policies, and legal remedies vary by location.
Quick Recap
Best Value
- Dual-chip architecture for maximum protection: The next-gen, fully auditable TROPIC01 chip works alongside a certified EAL6+ Secure Element—completely NDA-free—to deliver radically transparent, industry-leading defense against physical attacks.
- Quantum-ready security: Get protection against future threats with the first-ever hardware wallet designed with quantum-ready architecture.
- See every detail with confidence: Our largest high-resolution color touchscreen makes it easy to navigate your assets, review transactions and manage your coins with clarity.
- Wireless freedom with encrypted Bluetooth control: Manage, buy, swap and stake securely using Trezor Suite on desktop or mobile. Qi2-compatible wireless charging keeps your Trezor powered up. No cables required—security meets convenience.
- Works seamlessly with Android, iOS and desktop: Connect wirelessly or via USB-C to your phone or computer. Manage your crypto anywhere with our companion Trezor Suite app.
Rank #4
- EAL5+ CERTIFIED SECURE ELEMENT + FINGERPRINT PROTECTION — Your private keys stay encrypted offline on a certified EAL5+ chip, the same security tier used in EMV bank cards. Built by DCENT, securing crypto since 2018. Fingerprint authentication adds a second layer no PIN-only wallet can match.
- 10,000+ ASSETS NATIVE ON 100+ BLOCKCHAINS — Hold Bitcoin, Ethereum, XRP, Solana, Cardano, popular stablecoins (USDT, USDC), and NFTs in one wallet. No third-party apps, no fragmented setup — every supported asset works straight out of the box.
- TAP-TO-SIGN MOBILE EXPERIENCE — Pair your wallet with the DCENT mobile app over Bluetooth. Manage tokens, review transactions, and access in-app swap features directly from your phone — no cables, no desktop required.
- WEB3 & dAPP ACCESS VIA METAMASK — Connect to MetaMask and other browser extension wallets to manage NFTs, claim airdrops, and access dApps. A large screen and intuitive 4-button interface keep every transaction clearly visible before you sign.
- SEAMLESS FIRMWARE UPDATES & 30-DAY MONEY-BACK GUARANTEE — Apply security updates without resetting your wallet or migrating funds. Backed by Amazon's 30-day money-back guarantee — your purchase is risk-free.
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