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Whaaty
What Whaaty is
Whaaty is a paid AI-powered WhatsApp CRM from NextWave Technology Private Limited in Noida, India. Built on the official WhatsApp Business API, it supports broadcasts, customer engagement, automation and sales through WhatsApp. Personalized broadcasts include segmentation, A/B testing and template approval. A drag-and-drop flow builder uses triggers, conditions and AI routing to create automated journeys. The shared team inbox supports simultaneous agents, assignment, labels, saved replies and performance tracking. AI can draft replies in a brand voice, segment customers by behavior and score leads. Catalogues, carts and payments, including UPI and Razorpay, work inside WhatsApp. Shopify and HubSpot contact syncing, CSV uploads, REST APIs and webhooks are listed. Plans start at ₹799/month plus 18% GST, and a 14-day trial is available; there is no free plan. Whaaty runs on Android, iOS and web. The maker says messages are end-to-end encrypted through WhatsApp, data is stored on India-based servers, and customer data is not sold or shared.
Who it suits
Businesses in ecommerce, EdTech, healthcare, real estate, finance, BFSI or hospitality may use it for WhatsApp-based sales and support. Teams needing shared inboxes and automated journeys are a stated fit.
What it does well
- Personalized broadcasts with segmentation and A/B testing
- Drag-and-drop automation with AI routing
- Shared inbox supports multiple agents
- WhatsApp catalogues, carts and payments
- REST APIs and webhooks available
What to know first
- WhatsApp is the only listed channel
- No free plan
- Starter allows 500 broadcast contacts monthly
- Plans add 18% GST
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | ₹2,499/month; + 18% GST · ₹2,948.82 / mo incl. GST · 5 agent seats · 5,000 broadcast contacts / mo · Unlimited conversations · Bots & AI auto-replies · WhatsApp Flows builder · Full analytics dashboard · API access + webhooks | ₹2,499 a month |
| Business | ₹6,999/month; + 18% GST · ₹8,258.82 / mo incl. GST · 15 agent seats · Unlimited broadcast contacts · Unlimited conversations · Bots & AI auto-replies · WhatsApp Flows builder · Full analytics + custom reports · API, webhooks & integrations · Priority support (4h SLA) | ₹6,999 a month |
| Starter | ₹799/month; + 18% GST · ₹942.82 / mo incl. GST · 1 agent seat · 500 broadcast contacts / mo · Unlimited conversations · Message templates & analytics · Bots & AI auto-replies · WhatsApp Flows builder · API access & webhooks | ₹799 a month |
As whaaty.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
Whaaty concentrates CRM, automation and sales activity in WhatsApp, with team tools and developer connections. Its 14-day trial allows evaluation, while channel limits, contact caps and GST-inclusive costs should be checked against your operation.
Facts from Whaaty's own pages
- AI
- Built-in AI drafts replies in a brand voice, segments customers by behavior, and scores leads predictively. · whaaty.com, 8 Oct 2026
- Automation
- A drag-and-drop flow builder supports triggers, conditions, AI routing, and automated customer journeys. · whaaty.com, 8 Oct 2026
- Broadcasts
- The platform offers personalized broadcasts with smart segmentation, A/B testing, and message template approval. · whaaty.com, 8 Oct 2026
- Company
- The site identifies the company as NextWave Technology Private Limited in India and lists an address in Sector 63, Noida, Uttar Pradesh. · whaaty.com, 8 Oct 2026
- Developer tools
- The site says Whaaty provides REST APIs and webhooks for deeper integrations. · whaaty.com, 8 Oct 2026
- Headquarters
- Noida, Uttar Pradesh, India · whaaty.com, 28 Sept 2026
- Integrations
- The FAQ names Shopify and HubSpot contact syncing, CSV uploads, and CRM connections through an API. · whaaty.com, 8 Oct 2026
- Intended users
- The site describes use cases for ecommerce, EdTech, healthcare, real estate, finance and BFSI, and hospitality businesses. · whaaty.com, 8 Oct 2026
- Mobile apps
- The App Store listing describes an iPhone and iPad app for team inbox, broadcasts, automation, contacts, and analytics; it says a Whaaty account is required. · apps.apple.com, 8 Oct 2026
- Product
- Whaaty is an AI-powered WhatsApp CRM for broadcasting, automation, customer engagement, and sales, built on the official WhatsApp Business API. · whaaty.com, 8 Oct 2026
- Sales
- Whaaty supports catalogues, carts, and payments inside WhatsApp, including UPI and Razorpay. · whaaty.com, 8 Oct 2026
- Security and data
- The site says messages are end-to-end encrypted via WhatsApp, data is stored on India-based servers, and customer data is not sold or shared with third parties. · whaaty.com, 8 Oct 2026
- Support
- The site says a real human will reply to inquiries within a business day; the Business plan includes priority support with a 4-hour SLA. · whaaty.com, 8 Oct 2026
- Team inbox
- The shared team inbox supports simultaneous agents, conversation assignment, labels, saved replies, and performance tracking. · whaaty.com, 8 Oct 2026
Where Whaaty stands on Freedom251
- WhatsApp Marketing Software#38 of 72