UserTasks

Free plan APISelf-hostedWeb

What UserTasks is

UserTasks is an open-source platform for turning requests into numbered cases with stages, service-level agreements, and task lists. AI agents can classify, draft, and resolve routine work, while people handle decisions and assignments. Its visual builder supports branches, loops, conditions, sub-workflows, approvals, retries, escalations, and durable queues. Teams can manage assignments, due dates, reminders, redirects, overrides, and kanban boards. A no-code designer creates forms and pages with rules, validation, and public links. Agents can use tools, knowledge, guardrails, and run history. More than 40 connectors are advertised, including Salesforce, ServiceNow, Jira, Slack, PostgreSQL, Snowflake, OpenAI, Claude, DocuSign, and Twilio, plus REST, OData, and webhooks. Governance includes tenant isolation, role and object permissions, audit trails, retention policies, SSO, scoped API keys, and encrypted secrets. Managed cloud, private, and on-premises deployment are available. Cloud beta costs nothing, and private or on-premises deployment is free.

Who it suits

It suits teams needing configurable case workflows, human approvals, AI assistance, and self-hosted deployment. Developers and operations groups can use its API, connectors, and governance controls.

What it does well

Visual workflows support branching and approvals
AI agents handle routine case work
40+ prebuilt connectors
No-code forms with validation
Self-hosted option is free forever

What to know first

Software is currently described as beta
Features may change before launch
No free trial separate from free access

Plans

Plan	Billed and limits	Price
UserTasks Cloud beta	Free for the whole beta · Full platform access · No credit card · No per-seat beta fee	Free
Private or on-premises	Free forever; no license fees · Self-hosted · No seat limits	Free

As usertasks.com lists them, read 12 Oct 2026. The maker's own page has the final word.

Verdict

UserTasks offers broad workflow, AI-agent, integration, and deployment capabilities without listed license fees. Its beta status means teams should expect changes before launch.

Facts from UserTasks's own pages

AI agents: AI agents can classify, draft, and resolve work, and can be added to workflows with tools, knowledge, guardrails, and run history. · usertasks.com, 12 Oct 2026
Beta status: The site describes UserTasks as beta software and says features may change before launch. · usertasks.com, 12 Oct 2026
Conditional logic: Yes · usertasks.com, 22 Sept 2026
Connector security: The site says OAuth credentials are encrypted and integration calls are logged, redacted, metered, and available in reports. · usertasks.com, 12 Oct 2026
Deployment: UserTasks offers managed cloud and private or on-premises deployment; the site says the self-hosted platform is open source and free forever. · usertasks.com, 12 Oct 2026
Forms and pages: The platform includes a no-code form and page designer with rules, validation, and public share links. · usertasks.com, 12 Oct 2026
Human task management: Teams can manage assignments, queues, due dates, reminders, escalations, redirects, overrides, and kanban boards. · usertasks.com, 12 Oct 2026
Integrations: The site advertises 40+ prebuilt connectors, including Salesforce, ServiceNow, Jira, Slack, PostgreSQL, Snowflake, OpenAI, Claude, DocuSign, and Twilio, plus REST, OData, and webhooks. · usertasks.com, 12 Oct 2026
Multi-step workflows: Yes · usertasks.com, 22 Sept 2026
Pricing model: The site says cloud pricing is metered by successful platform executions in units rather than by user seats; beta use is free and founding testers lock in pricing at launch. · usertasks.com, 12 Oct 2026
Reporting: Built-in dashboards and reports cover workflows, tasks, capacity, integrations, unit usage, business rules, and retention. · usertasks.com, 12 Oct 2026
Security and governance: UserTasks says workspaces are tenant-isolated and lists role-based and object-level permissions, audit trails, retention policies, SSO, scoped API keys, and encrypted secrets. · usertasks.com, 12 Oct 2026
Support: During beta, users are offered a direct line to the team, and the site says feedback can shape the launch. · usertasks.com, 12 Oct 2026
Webhook triggers: Yes · usertasks.com, 22 Sept 2026
What it does: UserTasks turns requests into numbered cases with stages, SLAs, and task lists, using AI agents for routine work and people for decisions. · usertasks.com, 12 Oct 2026
Workflow features: Its visual workflow builder supports branching, loops, conditions, sub-workflows, approvals, retries, escalations, and durable queues. · usertasks.com, 12 Oct 2026

Where UserTasks stands on Freedom251

Workflow automation tools#25 of 133