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TrueWatch Real User Monitoring
What TrueWatch Real User Monitoring is
TrueWatch Real User Monitoring (RUM) helps teams understand how people use web and mobile applications and investigate performance problems. It tracks real-time unique visitors and page views, along with behavior across sessions, navigation paths, page loads, and operation response times. Teams can drill into networks, services, and code to help pinpoint issues, while the product identifies errors, slow tasks, and load delays for tuning. It supports Web, Android, and iOS applications and includes Core Web Vitals, mobile app monitoring, interaction tracking, geographic breakdown, error correlation, and 90+ days of data retention. Each visit counts as a page view, including refreshes and re-entries in both single-page and multi-page apps. Pricing is freemium, with a free plan and a pay-as-you-go listing of price on request, billed per 10K page views per day. TrueWatch lists Session Replay among its Digital Experience offerings. Standard support is included in product fees; Premium support has additional charges and minimum terms.
Who it suits
It suits developers and business teams who want frontend usage and performance measures alongside backend logs. Teams monitoring web, Android, and iOS apps can use its session, interaction, and geographic measures.
What it does well
- Free plan available.
- Supports Web, Android, and iOS applications.
- Tracks interactions, geographic breakdown, and error correlation.
- Lists 90+ days of data retention.
- Standard support is included in product fees.
What to know first
- Each refresh or re-entry counts as a page view.
- Premium support costs 8% of monthly spend.
- Premium support has a $1,000/month minimum and three-month minimum.
Limits
Billing is based on the larger of daily resource, long-task, error, and action data divided by 100, or that day’s total PV count. Every visit, refresh, and re-entry counts as one PV for SPA and MPA applications. Premium support has an $1,000/month minimum and a three-month minimum.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Real User Monitoring (RUM) — Pay-As-You-Go | per 10K page views, per day*; billed daily · cost based on number of page views · multi-year/volume discounts available | $0.43 |
As truewatch.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Open https://truewatch.com/
- Choose the free plan or the Real User Monitoring Pay-As-You-Go plan
- Connect a web, Android, or iOS application
- Configure monitoring for page views, interactions, and performance data
- Review collected sessions, errors, geographic details, and Core Web Vitals
Verdict
TrueWatch RUM combines user behavior metrics with tools for diagnosing slow tasks, errors, and load delays. Its free plan and supported web and mobile platforms may suit teams seeking application-level monitoring; review the page-view billing rule when estimating usage.
Questions
Is there a free plan?
Yes. TrueWatch lists a free plan, with paid plans from $0.43.
Which platforms does RUM support?
It supports web, Android, and iOS applications.
How is the Pay-As-You-Go plan billed?
The plan is priced on request, billed per 10K page views per day, with daily billing. The larger of the stated daily data calculation or total daily PVs determines billing.
Does it include session replay?
Session Replay is listed under TrueWatch’s Digital Experience offerings.
What support is included?
Standard support is included in product fees. Premium support costs 8% of monthly spend, with a $1,000/month minimum and three-month minimum.
Facts from TrueWatch Real User Monitoring's own pages
- Billing limit
- Billing uses the larger of daily resource count, long task, error, and action data divided by 100, or the total PV count for that day. · truewatch.com, 30 Sept 2026
- Company base
- TrueWatch says it is headquartered in Singapore, with regional teams and offices in Indonesia and Taiwan. · truewatch.com, 30 Sept 2026
- Compliance
- The TrueWatch site displays SOC 2 Type II, ISO/IEC 27001, and ISO/IEC 27017 & 27018 credentials. · truewatch.com, 30 Sept 2026
- Experience optimization
- The product identifies errors, slow tasks, and load delays for performance tuning. · truewatch.com, 30 Sept 2026
- Headquarters
- Singapore · truewatch.com, 28 Sept 2026
- Intended users
- The company describes its platform as serving developers and business teams with unified observability across frontend metrics and backend logs. · truewatch.com, 30 Sept 2026
- Page-view counting
- Each page visit, including refreshes or re-entries, counts as one PV for both SPA and MPA applications. · truewatch.com, 30 Sept 2026
- Performance diagnosis
- It can drill down into networks, services, and code to help pinpoint performance issues. · truewatch.com, 30 Sept 2026
- Purpose
- RUM tracks user visits and analyzes real-time interactions, including page loads, navigation paths, and operation response times. · truewatch.com, 30 Sept 2026
- Security
- TrueWatch describes layered security measures including encryption in transit, firewalls, MFA, access controls, and security incident response policies. · truewatch.com, 30 Sept 2026
- Session replay
- The pricing page lists Session Replay under Digital Experience offerings. · truewatch.com, 30 Sept 2026
- Support
- Standard support is included in product fees; Premium support costs 8% of monthly spend, with a $1,000/month minimum and three-month minimum. · truewatch.com, 30 Sept 2026
- Supported apps
- TrueWatch says RUM supports Web, Android, and iOS applications. · truewatch.com, 30 Sept 2026
- User metrics
- It monitors real-time UV/PV data and user behavior across sessions. · truewatch.com, 30 Sept 2026
Where TrueWatch Real User Monitoring stands on Freedom251
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