Total Service

Overview

Total Service is a contractor ERP for elevator, HVAC, fire and life-safety, and specialty-service businesses. It is best suited to companies that need field work, finance, customer access, and trade-specific payroll coordinated in one system. Its breadth is attractive, but the controlled-beta status described for TS Cloud makes confirming access a first step.

Key features

Field operations and finance

Dispatch and scheduling connect with job costing, CRM, billing, project management, inventory, financials, and reporting. That combination can give operations and back-office teams a shared view of work and its costs; it is a more natural fit for contractors seeking an ERP than for businesses looking only for a lightweight dispatch tool. Elevator-specific capabilities include an asset register, inspection workflows, preventive maintenance, service contracts, and compliance records.

Payroll and customer access

Native payroll covers union agreements, apprenticeship tiers, benefit contributions, multi-state withholding, certified payroll, and prevailing-wage reports. These are meaningful advantages for contractors managing complex labor rules, though they matter less to businesses with simpler payroll needs. The customer portal lets customers review work orders, inspection and compliance documents, invoices, and payment history, and submit service requests.

Cloud, mobile, and AI

TS Cloud is described as fully cloud-native, with real-time operational visibility. Mobile access supports Android and iOS, and the product offers API access for custom integrations; accounting, telematics/GPS, and parts-catalog connections are current priorities. Six live AI capabilities are named: AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach, and Technician Assist. The breadth is promising, but the controlled-beta announcement means buyers should establish which capabilities and deployments they can access before relying on them.

Implementation and support

Standard deployments include implementation support from industry specialists in the first-year agreement. Total Service also provides demos, onboarding with customer data, testing, feedback, training, and personalized support. That can help organizations facing a substantial rollout, but the scope of implementation and data migration is part of the custom-plan pricing basis.

Pricing

Total Service is paid, with custom pricing based on active field technicians, selected modules, payroll complexity, entities and locations, and implementation and data-migration scope. There is no published price to compare against a budget or seat count, so buyers should request a quote built around their deployment. The standard-deployment implementation support is included in the first-year agreement.

Platforms

Total Service supports Android, iOS, web, and API access. That mix serves field technicians using mobile devices as well as office teams and organizations building custom integrations.

Who it's for

Total Service is most compelling for elevator and other specialty contractors that need service workflows alongside financial management, customer self-service, and payroll tailored to union and prevailing-wage requirements. Businesses that need a clearly priced package or immediate certainty about cloud availability should weigh those priorities before choosing it.

Pros and cons

• Pro: Field operations, financials, inventory, and reporting share one ERP, reducing the need to separate service coordination from back-office work.
• Pro: Native payroll addresses union rules, apprenticeship tiers, multi-state withholding, certified payroll, and prevailing wages.
• Pro: The customer portal combines service requests with access to work orders, compliance documents, invoices, and payment history.
• Con: Custom pricing depends on several deployment factors, making cost comparison difficult without a tailored quote.
• Con: TS Cloud was described as in controlled beta with select customers, so availability needs to be confirmed.

Alternatives

For a broader comparison, browse Elevator Service Software. Consider Tiliom Elevate as another paid option with Android, iOS, and web support. LiftFlow may suit buyers who value a free trial and Android and web access. ElevatorPlus is another paid option; its one-time fixed-cost plan also carries mandatory annual AMC and server costs. Liftkeeper is a paid, web-based alternative. Guspora offers a free plan and supports web and Android. ElevaTechPro has a free trial and a Starter plan based on team size, with up to 20 users and 500 units, a read-only customer portal, five reports, and email support. ElevatorApp is another paid, web-based option. Field Ascend offers a 30-day free trial with a card required at sign-up, standard features, unlimited jobs and quotes, and email support.

Verdict

Total Service is a strong candidate for specialty contractors that want field operations, finance, customer access, and complex payroll in one system. Its trade-specific breadth and included first-year implementation support are the main reasons to consider it. Look elsewhere if you need transparent pricing or a clearly established cloud rollout before committing.