TextIt

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What TextIt is

TextIt is a hosted platform for building interactive communication workflows over messaging channels. Its Flow Designer uses drag-and-drop editing, custom field splits and multilingual support to create chatbots. Workflows can use more than 20 channels, including SMS, WhatsApp, voice and IVR, Telegram, Messenger and Viber. A contact database stores custom fields for customers, leads and team members, while Tickets can pass conversations to human agents with conversation history, contact fields and account context. TextIt connects through custom webhooks and Zapier, which offers connections to more than 2,000 apps. It also provides integrations using OpenAI, Anthropic, Google AI and DeepSeek keys, plus a RESTful JSON API for workspace data. Its stated security measures include encrypted access channels and encryption at rest. Anonymization replaces names with codes and removes addresses while retaining UUIDs, groups, language preferences and custom fields. TextIt is positioned for non-profits, education and research, businesses and care teams. There is no free plan; its listed paid plan costs $25 a month, and a 90-day trial is available.

Who it suits

TextIt may suit non-profits, education and research organizations, businesses and care teams building interactive messaging workflows. Its human handoff and contact database may be useful where automated conversations need agent follow-up.

What it does well

Supports more than 20 messaging channels
Flow Designer includes multilingual support
Tickets pass conversations to human agents with context
Provides webhooks, Zapier connections and a REST API

What to know first

No free plan
Paid plan includes 1,000 messaged contacts

Plans

Plan	Billed and limits	Price
Free Trial	100 Contacts	Free
Paid plan	per month · 1,000 Messaged Contacts · Additional messaged contacts $0.01/mo · Unlimited Messages · 200 Flows · 200 Groups · 200 Campaigns · 10 Channels · 10 Integrations · 10 User Logins	$25 a month
Large-scale plan	100,000+ Messaged Contacts	On request

As textit.com lists them, read 2 Oct 2026. The maker's own page has the final word.

Verdict

TextIt combines a visual workflow builder with multiple channels, agent handoff and integration options. Consider its contact allowance and paid-plan limits when evaluating fit.

Facts from TextIt's own pages

Anonymization: Anonymization replaces contact names with random codes and removes addresses while retaining UUIDs, groups, language preferences and custom fields. · help.textit.com, 2 Oct 2026
API: TextIt provides a RESTful JSON API with endpoints for contacts, flows, messages, campaigns, channels, tickets and other workspace data. · textit.com, 2 Oct 2026
Audience: TextIt is positioned for non-profits, education and research, businesses and care teams. · textit.com, 2 Oct 2026
Channels: TextIt supports 20+ messaging channels, including SMS, WhatsApp, voice/IVR, Telegram, Messenger and Viber. · textit.com, 2 Oct 2026
Contact database: The contact database supports custom fields for tracking customers, leads and team members. · textit.com, 2 Oct 2026
Flow builder: The Flow Designer builds chatbots with drag-and-drop editing, custom field splits and multilingual support. · textit.com, 2 Oct 2026
Human handoff: Tickets let flows escalate conversations to human agents with conversation history, contact fields and account context. · textit.com, 2 Oct 2026
Integrations: TextIt provides custom webhooks, Zapier connections to 2,000+ apps and connections for OpenAI, Anthropic, Google AI and DeepSeek keys. · textit.com, 2 Oct 2026
Privacy rights: TextIt states that users can access, correct, update or request deletion of personal information and can request total account deletion. · textit.com, 2 Oct 2026
Purpose: TextIt is a hosted communication solution for creating interactive SMS, voice and social-media workflows. · textit.com, 2 Oct 2026
Security: TextIt hosts with Amazon Web Services in the United States, protects servers with firewalls, uses FIPS-140-2-compliant encrypted access channels and encrypts data at rest. · help.textit.com, 2 Oct 2026
Support: TextIt provides a support center covering flows, contacts, messages, channels, AI, integrations, FAQs and troubleshooting. · help.textit.com, 2 Oct 2026

Where TextIt stands on Freedom251

SMS Chatbot Software#22 of 32