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Temenos Journey Analytics
What Temenos Journey Analytics is
Temenos Journey Analytics is a behavioral analytics module for supported applications running on the Temenos Journey Manager platform. It helps teams examine form engagement, completion effort, and points where users leave an application. Available views include dashboards, timelines, user journeys, field and dropoff analysis, collaboration jobs, custom reports, and CSV exports. Users can filter by attributes such as browser or device type and analyze segments sent through Segment APIs. The service collects transaction-status events from Journey Manager and interaction events from the browser displaying an application. Analytics collection requires Journey Analytics to be enabled for each supported application. Supported journeys include Maestro, Open UX, and legacy Composer applications hosted by Journey Manager, as well as Retail Onboarding with Quantum Fabric. It is a managed service hosted on Google Cloud Platform. Access requires a Journey Manager account with the Journey Analytics role and space assigned; provisioning goes through the customer's Account Manager. The product is paid, with pricing available on request, and historical analysis is limited to the previous four calendar years.
Who it suits
Journey Analytics suits teams monitoring application KPIs and looking for opportunities to improve digital journeys. It is intended for organizations using supported applications on Journey Manager.
What it does well
- Field-level analysis can show abandonment points
- Filters include device type and browser
- Custom milestones and benchmarks are included
- CSV report exports are available
- Customer data is isolated in a dedicated GCP project
What to know first
- Requires supported applications on Journey Manager
- Applications must have analytics enabled
- Access requires a Journey Analytics role and space
- Historical analysis covers only the previous four calendar years
Limits
Users can access only the previous four calendar years of data, even though behavioral data is warehoused indefinitely. Supported applications must be enabled in Journey Manager for analytics collection.
Getting started
- Request provisioning through your customer Account Manager.
- Have the cloud-hosting team create a dedicated Google Cloud project.
- Enable Journey Analytics for the supported applications you want to measure.
- Ensure your Journey Manager account has the Journey Analytics role and space.
- Access the service through its web interface or API.
Verdict
Journey Analytics provides tools for examining application behavior and identifying where form journeys lose users. It depends on Journey Manager setup, role-based access, and provisioning, with pricing available on request.
Questions
How is Journey Analytics priced?
It is a paid product, with pricing available on request.
Which platforms does it support?
The listed platforms are web and API.
Which application journeys can it analyze?
Supported types include Maestro, Open UX, and legacy Composer applications hosted by Journey Manager, plus Retail Onboarding with Quantum Fabric.
What data does it collect?
It collects transaction status events from Journey Manager and interaction events from the browser. Documentation says it does not store user input or personally identifiable information.
How far back can users analyze data?
Users can access data from only the past four years.
How do users get access?
Provisioning is requested through the customer’s Account Manager. Users also need a Journey Manager account with the Journey Analytics role and space.
Facts from Temenos Journey Analytics's own pages
- Access and support
- Users need a Journey Analytics role and space assigned to their Journey Manager account to access the service. · journey.temenos.com, 7 Oct 2026
- Access requirements
- Users need a Journey Manager account with the Journey Analytics role and space to access the product. · journey.temenos.com, 7 Oct 2026
- Analytics views
- Its views include dashboards, timelines, dropoff and field analysis, user journeys, collaboration jobs, CSV exports, and custom reports. · journey.temenos.com, 7 Oct 2026
- Behavior insights
- It helps teams understand form engagement, completion effort, and where users abandon applications. · journey.temenos.com, 7 Oct 2026
- Company
- Temenos states it was founded in 1993 and is headquartered in Geneva, Switzerland. · temenos.com, 7 Oct 2026
- Features
- Features include field-level abandonment analysis, segmentation, custom milestones, benchmarks, and CSV report exports. · journey.temenos.com, 7 Oct 2026
- Filters and segmentation
- Users can filter analytics by attributes such as device type and browser, and analyze user segments sent through Segment APIs. · journey.temenos.com, 7 Oct 2026
- Founded
- 1993 · journey.temenos.com, 28 Sept 2026
- Headquarters
- Geneva, Switzerland · journey.temenos.com, 28 Sept 2026
- Historical data limit
- The 24.10 feature notes state that historical analysis is limited to the previous four calendar years. · journey.temenos.com, 7 Oct 2026
- Hosting
- Journey Analytics is a fully managed service hosted on Google Cloud Platform. · journey.temenos.com, 7 Oct 2026
- Integration
- Journey Analytics collects transaction status events from Journey Manager and interaction events from the browser where an application is rendered. · journey.temenos.com, 7 Oct 2026
- Intended users
- The documented Journey Analytics persona monitors application KPIs and uses analytics to identify optimization opportunities and assess improvements. · journey.temenos.com, 7 Oct 2026
- Privacy
- The product documentation says Journey Analytics does not store user input or personally identifiable information; it stores transaction status and behavioral events. · journey.temenos.com, 7 Oct 2026
- Provisioning
- Setup requires a provisioning request through the customer’s Account Manager, and the cloud-hosting team creates a dedicated Google Cloud project for each customer. · journey.temenos.com, 7 Oct 2026
- Purpose
- Journey Analytics is a behavioral analytics module for tracking the performance of supported applications on the Temenos Journey Manager platform. · journey.temenos.com, 7 Oct 2026
- Retention limit
- Although behavioral data is warehoused indefinitely, users can access data from only the past four years. · journey.temenos.com, 7 Oct 2026
- Security
- The documentation states that traffic uses TLS, stored event data is encrypted at rest with AES-256, and access uses Journey Manager authentication and authorization. · journey.temenos.com, 7 Oct 2026
- Setup requirement
- Journey Analytics must be enabled for supported applications in Journey Manager to collect analytics data. · journey.temenos.com, 7 Oct 2026
- Supported applications
- Journey Analytics must be enabled for supported applications in Journey Manager to collect data. · journey.temenos.com, 7 Oct 2026
- Supported journeys
- Supported journey types include Maestro applications, Open UX applications, and legacy Composer applications hosted by Journey Manager, plus Retail Onboarding with Quantum Fabric. · journey.temenos.com, 7 Oct 2026
- Tenant isolation
- Each customer's data is stored in a separate GCP project, with a dedicated BigQuery dataset for each provisioned instance. · journey.temenos.com, 7 Oct 2026
Where Temenos Journey Analytics stands on Freedom251
- Customer Journey Analytics Software#32 of 34