Technisoft Service Manager is a computerized maintenance management system integrated with Sage 300 for managing service and maintenance operations. It is designed for asset-based organizations overseeing plant, infrastructure, equipment, and field technicians. The system tracks job costs and profitability across materials, labor, overhead, and work in progress. Maintenance and equipment functions include preventative maintenance, equipment history, warranty, rental, serial and lot tracking, and service agreements. Optional Advanced Scheduling adds calendar and timeline views, technician dispatch, maps, routing, alerts, and email notifications. The Field Portal add-on supports online and offline field work on Apple, Android, and Windows devices, with job details, time entry, parts, photos, and signatures. A Customer Portal lets customers submit requests, follow jobs, approve quotes, review equipment and invoices, and pay invoices through a secure payment gateway. Pricing is available on request; products are sold through authorized Sage 300 Solution Providers, which also arrange demonstrations. Annual Software Assurance includes updates and support issue management and costs 18% of the Technisoft software Suggested Retail Price.
Who it is for
Service Manager suits asset-based service organizations managing equipment, facilities, and field technicians. It is intended for organizations using Sage 300.
What is good
- Tracks costs across materials, labor, and overhead
- Includes preventative maintenance and equipment history
- Field Portal supports online and offline work
- Customer Portal supports requests, quotes, and invoice payments
What to know first
- Pricing is available on request
- First-year Software Assurance is compulsory
- Versions must match the Sage 300 version
- Support ended for versions 2023 and earlier
Verdict
Service Manager combines maintenance operations, job costing, and equipment data with Sage 300. Buyers should confirm Sage 300 version compatibility and arrange a demonstration through an authorized solution provider.
Technisoft Service Manager plans and pricing
All plansCompared on job costing software
- Budget vs. actuals
- Yes
- Labor time tracking
- Yes
- Material cost tracking
- Yes
- Subcontractor costs
- Yes
- Profitability reporting
- Yes
- Mobile access
- ios_android
