No. 17 of 26 ·Digital Experience Monitoring Software

TeamViewer DEX

Web · Windows · Mac · Linux

Freedom report

Two barsScore 5.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely4 of 6 device platforms
DocumentedPlans, terms and facts published

TeamViewer DEX is ranked #17 of 26 in digital experience monitoring software on Freedom251. It runs on Linux, macOS, Web, Windows. There is no free plan.

TeamViewer DEX plans and pricing

All plans

Standard Not published Intelligent Insights · Endpoint Troubleshooting Quick Start DEX Pack · Endpoint Automation Single Use-Case · M365 monitoring dashboard and crowd data teamviewer.com · 2 Oct 2026

Enterprise Not published Includes Standard features · Business Impact · Instruction Scheduling · Hub automations library · Patch Insights · Local Apps AXM teamviewer.com · 2 Oct 2026

Enterprise Plus Not published Includes Enterprise features · Network connectivity and unified communications · Software Reclaim · Force deploy patches · Local and Web Apps AXM teamviewer.com · 2 Oct 2026

Compared on digital experience monitoring software

Free plan: No
Endpoint monitoring: Yes
Application monitoring: Yes
Network monitoring: Yes
Automated remediation: Yes
Deployment: hybrid
Supported operating systems: Windows, macOS, Linux

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The record

Purpose: TeamViewer DEX is a proactive IT platform for monitoring digital employee experience and solving IT problems before they affect users.
Troubleshooting: Endpoint Troubleshooting helps identify and resolve issues, including responding to security incidents and resolving problems across endpoints.
Automation: Endpoint Automation uses policies and rules to verify or enforce device states and provides device state reports and real-time visibility.
Intelligence: Intelligent Insights combines predictive, causal, and generative AI to analyze trends and identify root causes.
Experience analytics: Experience Analytics displays endpoint performance, responsiveness, and stability metrics, with device history and real-time diagnostic insights.
Microsoft 365 monitoring: The Exoprise-powered monitoring provides visibility into Microsoft 365 performance and outages, with alerts, network path analysis, usage and license insights, and security event correlation.
Integrations: The product pages identify integrations for Microsoft Intune, ServiceNow, Salesforce, Splunk, and BigPanda.
Salesforce integration: The Salesforce Agentforce IT Service integration provides real-time endpoint visibility, automated remediation, ticket workflows, AI-generated summaries, and escalation to remote access within Salesforce.
Security and compliance: TeamViewer says it is certified to ISO/IEC 27001 and audited for SOC 2 and SOC 3 compliance.
AI data protection: TeamViewer says customer data processed by its DEX AI features is not used to train TeamViewer AI models and that AI data is encrypted in transit and at rest.
Support: TeamViewer directs DEX customers to its support portal for DEX product support information.
Who it is for: TeamViewer describes DEX as helping IT teams keep workforces productive across endpoints through proactive monitoring and automated remediation.
Founded: 2005
Headquarters: Göppingen, Germany

Where it ranks on Freedom251

Best Digital Experience Monitoring Software in 2026#17 of 26

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Sources

teamviewer.com/en-us/products/dex/· checked 2 Oct 2026
teamviewer.com/en-us/products/dex/features/· checked 2 Oct 2026
teamviewer.com/en/products/dex/features/endpoint-autom· checked 2 Oct 2026
teamviewer.com/en/products/dex/features/intelligence/· checked 2 Oct 2026
teamviewer.com/en/products/dex/features/experience-ana· checked 2 Oct 2026
teamviewer.com/en-us/products/dex/integrations/dex-for· checked 2 Oct 2026
teamviewer.com/en-us/special/security-explained/· checked 2 Oct 2026
teamviewer.com/en-mea/products/add-ons/ai/security/· checked 2 Oct 2026
teamviewer.com/en-us/global/support/customer-support/· checked 2 Oct 2026
teamviewer.com/products/dex/· checked 28 Sept 2026
teamviewer.com/en-us/products/dex/pricing/· checked 2 Oct 2026