TeamViewer DEX

What TeamViewer DEX is

TeamViewer DEX is a proactive IT platform for monitoring digital employee experience and addressing problems before they affect users. Endpoint Troubleshooting helps identify and resolve endpoint issues, including security incidents. Endpoint Automation uses policies and rules to verify or enforce device states, with reports and real-time visibility. Experience Analytics displays endpoint performance, responsiveness, and stability metrics alongside device history and diagnostic insights. Intelligent Insights applies predictive, causal, and generative AI to examine trends and identify root causes. Exoprise-powered monitoring provides visibility into Microsoft 365 performance and outages, with alerts, network path analysis, usage and license insights, and security event correlation. Integrations listed include Microsoft Intune, ServiceNow, Salesforce, Splunk, and BigPanda. The Salesforce Agentforce IT Service integration includes endpoint visibility, automated remediation, ticket workflows, AI-generated summaries, and escalation to remote access. TeamViewer says DEX AI data is encrypted in transit and at rest and is not used to train its AI models. The paid product supports Linux, macOS, web, and Windows, with hybrid deployment; pricing is available on request.

Who it suits

TeamViewer DEX is for IT teams seeking proactive endpoint monitoring and automated remediation across a workforce. Its listed tools may suit teams that also need Microsoft 365 visibility or integration with service and monitoring platforms.

Limits

The paid Standard plan includes Intelligent Insights, Endpoint Troubleshooting Quick Start, one Endpoint Automation use case, and an M365 monitoring dashboard with crowd data. Business Impact, Instruction Scheduling, the Hub automations library, Patch Insights, and Local Apps AXM begin with Enterprise, while additional network, software-reclaim, patch, and app capabilities require Enterprise Plus.

Getting started

1. Visit the TeamViewer DEX website
2. Request pricing for the required plan
3. Choose Standard, Enterprise, or Enterprise Plus features
4. Deploy the platform in a hybrid environment
5. Connect supported Windows, macOS, or Linux endpoints
6. Configure listed integrations and use the DEX support portal

Verdict

TeamViewer DEX combines endpoint analytics, troubleshooting, automation, and Microsoft 365 monitoring for IT operations. Its paid plans have no listed prices, so prospective customers need to request pricing.