Talkdesk Interaction Analytics

What Talkdesk Interaction Analytics is

Talkdesk Interaction Analytics is a web-based customer experience analytics product for examining interactions across channels and following customer journeys. It includes speech analytics, sentiment analysis, omnichannel coverage, journey mapping, and data export. The listed plans are paid, with no free plan. Digital Essentials is $85 a month, billed per user, per month, and includes digital engagement, customer experience automation, routing and studio tools, connections, API access, and real-time dashboards. Voice Essentials is $105 a month, billed per user, per month, and adds voice engagement, speech recognition, voicemail transcription, and business intelligence. Elite costs $165 a month, billed per user, per month, and includes custom reporting, screen recording, performance and workforce management, and automated notifications alongside Essentials capabilities. Industry Experience Clouds costs $225 a month, billed per user, per month, and adds offerings for financial services, insurance, healthcare and life sciences, retail and consumer goods, and travel and hospitality. Talkdesk was founded in 2011 and is headquartered in Palo Alto, California, United States.

Who it suits

It suits teams that want interaction analysis across channels, including speech and sentiment insights and journey mapping. The range of paid plans includes options with digital, voice, reporting, workforce, and industry-specific capabilities.

Limits

There is no free plan. The lowest listed plan, Digital Essentials, costs $85 per user, per month, and includes the capabilities listed for that plan.

Getting started

1. Visit the Talkdesk Interaction Analytics website.
2. Choose a paid plan: Digital Essentials, Voice Essentials, Elite, or Industry Experience Clouds.
3. Budget for the selected plan's listed per-user, per-month price.
4. Use the web platform.

Verdict

Talkdesk Interaction Analytics brings interaction and journey analysis together with a set of paid plans that differ in their listed capabilities. Teams should review which tier covers the channels and management features they need, since no free plan is listed.