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NiCE Quality Management
What NiCE Quality Management is
NiCE Quality Management is a paid web product listed within NiCE’s Workforce Empowerment offerings. It provides real-time monitoring, speech analytics, sentiment analysis, and quality scorecards for assessing interactions. The product has no free plan. Quality Management appears under five suite choices, all billed monthly in arrears: Omnichannel Suite costs $110 a month, Essential Suite $135 a month, Core Suite $169 a month, Complete Suite $209 a month, and Ultimate Suite $249 a month. The Ultimate Suite also shows session-based pricing of $0.25 per session. NiCE presents these as suite offerings rather than a separately priced Quality Management plan. Teams can use the listed monitoring and analysis functions to review interaction quality and apply scorecards. The web platform suits organizations that want these capabilities as part of a broader suite purchase.
Who it suits
It suits teams assessing customer interactions through monitoring, speech and sentiment analysis, and scorecards. Buyers should be comfortable selecting a paid Workforce Empowerment suite.
What it does well
- Real-time interaction monitoring
- Includes speech and sentiment analytics
- Provides quality scorecards
- Five suite options are listed
- Web-based product
What to know first
- No free plan
- Quality Management is bundled within suites
- Ultimate adds $0.25 per session
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Omnichannel Suite | monthly billing in arrears · Quality Management is listed under Workforce Empowerment. | $110 a month |
| Essential Suite | monthly billing in arrears · Quality Management is listed under Workforce Empowerment. | $135 a month |
| Core Suite | monthly billing in arrears · Quality Management is listed under Workforce Empowerment. | $169 a month |
| Complete Suite | monthly billing in arrears · Quality Management is listed under Workforce Empowerment. | $209 a month |
| Ultimate Suite | monthly billing in arrears; additional session-based pricing shown · $0.25 per session is also shown on the pricing page. · Quality Management is listed under Workforce Empowerment. | $249 a month |
As nice.com lists them, read 19 Sept 2026. The maker's own page has the final word.
Verdict
NiCE Quality Management combines monitoring, speech analysis, sentiment analysis, and scorecards in web-based suites. Its listed prices range from 110.00 USD to $249 a month, with extra session pricing shown for Ultimate.
Where NiCE Quality Management stands on Freedom251
- Contact Center Analytics Software#31 of 33