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Softphone.Pro
What Softphone.Pro is
Softphone.Pro is a business SIP softphone with a web dashboard for organizations using cloud, hosted, or on-premise SIP PBXs. It is not a phone service or PBX, so users need a SIP account from a VoIP provider or their own compatible PBX. Call controls include transfer, hold, conferences for up to six participants, auto-answer, recording, voicemail drop, and conditional forwarding. Integrations list Zoho, Zendesk, Pipedrive, HubSpot, Salesforce, Clio, Freshdesk, and other business tools, with click-to-call and incoming-call screen pops. Custom connections can use an event handler and web-service options. Team adds agent status, call and webcam monitoring, screen recording, analytics, workforce management, and remote provisioning. Apps are listed for Windows, macOS, Android, iOS, and web; desktop requirements include Windows 11 or macOS 14 or later and 100 MB free space.
Who it suits
It suits businesses from small teams to call centers that already have SIP service or a compatible PBX. Team is aimed at organizations needing agent oversight, reporting, and centralized configuration.
What it does well
- Supports cloud, hosted, and on-premise SIP PBXs
- Conferences allow up to six participants
- Offers recording, voicemail drop, and forwarding
- Lists many CRM and help-desk integrations
- Team provides monitoring and remote provisioning
What to know first
- Requires an external SIP account or PBX
- Remote desktop operation is unsupported
- Desktop requires Windows 11 or macOS 14
- No plan price is listed
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Softphone.Pro 7 | Pricing page shows “/user/mo”; selectable monthly or annual billing; subscriptions of 1, 6, or 12 months. · Windows and macOS · concurrent license · up to 32 SIP accounts per app · no Team live monitoring or remote provisioning | On request |
| Softphone.Pro 7 + Team | Pricing page shows “/user/mo”; selectable monthly or annual billing; subscriptions of 1, 6, or 12 months. · Windows and macOS · per-seat license · live dashboard · 20+ reports · workforce management · remote provisioning | On request |
As softphone.pro lists them, read 3 Oct 2026. The maker's own page has the final word.
Verdict
Softphone.Pro provides broad call handling and business integrations for existing SIP setups. The Team option adds supervision and administration features, while licensing and system requirements should be checked before deployment.
Facts from Softphone.Pro's own pages
- Call handling
- Features include call transfer and hold, conferences with up to six participants, auto-answer, recording, voicemail drop, and conditional forwarding. · softphone.pro, 3 Oct 2026
- Company background
- The About Us page says the company has more than 20 years of experience and its products are used by 4,000+ companies in 100+ countries. · softphone.pro, 3 Oct 2026
- Configuration storage
- The maker says that with Team provisioning enabled, softphone settings are stored on the Team server and cannot be viewed or copied from an agent’s computer. · softphone.pro, 3 Oct 2026
- CRM and app links
- The product lists integrations including Zoho, Zendesk, Pipedrive, HubSpot, Salesforce, Clio, Freshdesk, and others, plus click-to-call and incoming-call screen pops. · softphone.pro, 3 Oct 2026
- Custom integration
- A built-in event handler and web-service options support integration with other business applications. · softphone.pro, 3 Oct 2026
- Headquarters
- 19035 Pines Blvd #220, Pembroke Pines, FL 33024, United States · softphone.pro, 28 Sept 2026
- Intended users
- The maker describes it as a business SIP softphone for organizations from small teams to call centers. · softphone.pro, 3 Oct 2026
- License limits
- The desktop app uses concurrent licensing, allowing installation on multiple computers while limiting how many users can be logged in at once. · softphone.pro, 3 Oct 2026
- Privacy policy scope
- The published privacy policy describes collection and use of information from website activity and says it applies to online activities on the website. · softphone.pro, 3 Oct 2026
- Product
- Softphone.Pro is a business SIP softphone with a web dashboard and works with cloud, hosted, or on-premise SIP PBXs. · softphone.pro, 3 Oct 2026
- Provisioning and access
- Team administrators can distribute configurations remotely, restrict access to settings, and revoke an agent’s access by disabling their account. · softphone.pro, 3 Oct 2026
- Support
- The pricing page lists email support and updates while subscribed. · softphone.pro, 3 Oct 2026
- System requirements
- The desktop app runs on Windows 11 or macOS 14 or later and requires at least 100 MB of free disk space; remote desktop operation is unsupported. · softphone.pro, 3 Oct 2026
- Team monitoring
- Softphone.Pro Team provides real-time agent status, call monitoring, webcam monitoring, screen recording, and analytics reports. · softphone.pro, 3 Oct 2026
- Telephony required
- Softphone.Pro is not a phone service or PBX; users need a SIP account from a VoIP provider or their own SIP-compatible PBX. · softphone.pro, 3 Oct 2026
- Trial
- The maker offers a 14-day free trial before purchasing a license. · softphone.pro, 3 Oct 2026
Where Softphone.Pro stands on Freedom251
- Softphone and calling apps#26 of 33