Freedom251 › Softphone and calling apps
Softphone Plus
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | per seat per month, billed annually · 50-seat minimum · custom data retention · SSO/SAML · dedicated onboarding · priority SLA support | $15 |
| Agent | per seat per month, billed annually · 90-day call log retention · SIP calling, call and screen recording · 3 core reports · REST API and webhooks | $5 |
| Professional | per seat per month, billed annually · 12-month log retention · 9+ reports · SLA monitoring · supervisor whisper/barge · white-label portal | $9 |
As softphone.plus lists them, read 9 Oct 2026. The maker's own page has the final word.
Facts from Softphone Plus's own pages
- Analytics
- Real-time analytics track call volume, duration, agent performance, and occupancy, with charts and exportable reports. · softphone.plus, 9 Oct 2026
- API and events
- The service offers a REST API and webhooks, and streams real-time call events such as ringing, answered, ended, and missed. · softphone.plus, 9 Oct 2026
- Call recording
- VoIP calls can be recorded automatically with per-agent and per-account settings, and recordings can be downloaded from the dashboard. · softphone.plus, 9 Oct 2026
- Desktop platforms
- Desktop downloads are available for Windows 10 or later, macOS 11 Big Sur or later, and Linux distributions including Ubuntu, Debian, and Fedora. · softphone.plus, 9 Oct 2026
- Integrations
- It connects to any SIP server or PBX; CRM webhooks are listed as coming soon on the Professional plan. · softphone.plus, 9 Oct 2026
- Product
- Softphone Plus is a cloud softphone for teams, with SIP calling, call recording, screen recording, reports, and agent management. · softphone.plus, 9 Oct 2026
- Reporting
- The dashboard includes reports for call summaries, inbound distribution, outbound calls per agent, availability, attendance, breaks, occupancy, and timelines. · softphone.plus, 9 Oct 2026
- Screen recording
- The service can capture agent screen activity during calls and sync it with audio; recordings can be reviewed, streamed, or downloaded as MP4. · softphone.plus, 9 Oct 2026
- Security
- SRTP encryption can be enabled per account for VoIP calls. · softphone.plus, 9 Oct 2026
- SIP compatibility
- It works with existing SIP servers or PBXs, or customers can use its hosted infrastructure. · softphone.plus, 9 Oct 2026
- Support
- The contact page lists sales and support email addresses and says the team typically responds within 24 hours on business days. · softphone.plus, 9 Oct 2026
- Trial
- The site offers a 14-day free trial with no credit card required. · softphone.plus, 9 Oct 2026
Where Softphone Plus stands on Freedom251
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