Freedom251 › Multi-Location Marketing Platforms
Social Places Brand Listening
What Social Places Brand Listening is
Social Places Brand Listening is a web service from Social Places Brand Listening, founded in 2015 and headquartered in Cape Town, South Africa. It tracks brand and location mentions across social networks and the wider web, including conversations that do not tag the brand. Monitored sources include Google, Facebook, Instagram, X, TikTok, LinkedIn, Quora, Reddit, YouTube and Pinterest, along with news sites, blogs, forums and review sites. The service provides web monitoring, news monitoring and sentiment analysis. Email alerts notify users when mentions rise beyond normal levels, with spike notifications described as arriving within five minutes. Share-of-voice dashboards and side-by-side competitor sentiment benchmarking support comparison. It also follows trending topics and hashtags and surfaces influencers and accounts driving conversations. Reports cover sentiment and theme trends over time, share of voice, spike alerts, and top mentions by brand, location and platform. The service is sold at brand level for single-location and national brands. Pricing is custom, tiered by volume and quoted after a demo.
Who it suits
It suits single-location or national brands that need monitoring across social, news and other web sources. Teams wanting competitor sentiment, share of voice and email spike alerts may also find it relevant.
What it does well
- Monitors ten named social and search platforms
- Includes news, blogs, forums and review sites
- Sends email alerts for mention spikes
- Provides competitor sentiment benchmarking
- Reports trends by brand, location and platform
What to know first
- Pricing is available only on request
- Rates vary by brand and volume
- A demo is required for a quote
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom Brand Listening plan | Custom per brand, tiered by volume; quoted after a demo. · Pricing depends on brand and volume | On request |
As socialplaces.io lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Social Places Brand Listening brings social, news and wider-web mentions into one web service, with sentiment, competitor and influencer views. Its custom pricing means prospective customers must discuss scope and volume with Social Places.
Facts from Social Places Brand Listening's own pages
- Alert channels
- email · socialplaces.io, 22 Sept 2026
- Alerts
- The product sends alerts when mentions surge beyond normal levels and says spike notifications arrive within five minutes. · socialplaces.io, 11 Oct 2026
- Audience
- Social Places says Brand Listening is sold at brand level and can be used by single-location and national brands. · socialplaces.io, 11 Oct 2026
- Competitor tracking
- It provides share-of-voice dashboards and side-by-side competitor sentiment benchmarking. · socialplaces.io, 11 Oct 2026
- Founded
- 2015 · socialplaces.io, 28 Sept 2026
- News monitoring
- Yes · socialplaces.io, 22 Sept 2026
- Notable limit
- Social Places says pricing is custom per brand and tiered by volume, with a quote provided after a demo; it publishes no public rate card. · socialplaces.io, 11 Oct 2026
- Privacy
- The company’s privacy policy says it complies with South Africa’s Protection of Personal Information Act (POPI). · socialplaces.io, 11 Oct 2026
- Reporting
- Reports include sentiment and theme trends over time, share of voice, spike alerts and top mentions by brand, location and platform. · socialplaces.io, 11 Oct 2026
- Security
- Social Places says it is ISO 27001 certified and describes access, storage and transmission controls for customer data in its security materials. · socialplaces.io, 11 Oct 2026
- Sentiment analysis
- Mentions are automatically classified by positive, neutral or negative sentiment and by theme. · socialplaces.io, 11 Oct 2026
- Social network coverage
- Google,Facebook,Instagram,X,TikTok,LinkedIn,Quora,Reddit,YouTube,Pinterest · socialplaces.io, 22 Sept 2026
- Sources monitored
- The product monitors Google, Facebook, Instagram, X, TikTok, LinkedIn, Quora, Reddit, YouTube and Pinterest, as well as news sites, blogs, forums and review sites. · socialplaces.io, 11 Oct 2026
- Support
- Social Places asks customers to email [email protected] to log a support ticket. · socialplaces.io, 11 Oct 2026
- Trends and influencers
- It tracks trending topics and hashtags and surfaces influencers and accounts driving the conversation. · socialplaces.io, 11 Oct 2026
- Web monitoring
- Yes · socialplaces.io, 22 Sept 2026
- What it does
- Tracks brand and location mentions and sentiment across the web and social, including conversations that do not tag the brand. · socialplaces.io, 11 Oct 2026
Where Social Places Brand Listening stands on Freedom251
- Multi-Location Marketing Platforms#13 of 23
- Social Media Listening Software#72 of 86