SmartCAD

Paid APIiPhoneSelf-hostedWindows

What SmartCAD is

SmartCAD is a configurable computer-aided dispatch system for law enforcement, fire, EMS, and other public safety agencies. It gives dispatchers several ways to manage work: command lines, function keys, or drag-and-drop. ESRI-based mapping supports unlimited layers and GIS location validation, while automatic vehicle location tools track units and recommend the closest unit. For emergency dispatch, SmartCAD connects with ProQA and APCO software and supports dynamic response plans for fire and EMS.

The listed integrations cover E911 ANI/ALI, state CJIS and NCIC queries, SmartRMS data transfer, SmartMCT, SmartMOBILE iOS devices, fire incident systems, fire station alarming, AVL radio integration, and a SmartCAD API. Dispatchers can also use SMS, email, or pager notifications, unit timers, status alarms, and wrecker rotation. SmartCOP offers AWS GovCloud-hosted, on-premises, and hybrid deployment, as well as standard purchase, subscription, cooperative agreement, and financing or leasing arrangements. Its stated security controls include role-based access, Active Directory integration, multi-factor authentication, TLS 1.2 communications, AES-256 backup encryption, and audit logging.

Who it suits

SmartCAD suits municipal, county, and state public safety agencies that need dispatch workflows for law enforcement, fire, or EMS. It is relevant to teams seeking unit tracking, mapping, emergency dispatch integrations, and a choice of hosted, on-premises, or hybrid deployment.

What it does well

Dispatch work can be managed by command line, function keys, or drag-and-drop.
ESRI-based mapping supports unlimited layers and GIS location validation.
AVL tracks units and recommends the closest unit.
Supports ProQA, APCO, and dynamic fire and EMS response plans.
Offers AWS GovCloud, on-premises, and hybrid deployment.
Includes SMS, email, and pager notifications.

What to know first

Pricing is available only by request.
Standard purchase requires an active annual maintenance agreement.
Financing and leasing terms typically span 36 to 48 months.

Limits

No public price is listed for standard purchase or subscription. Standard purchase requires an active annual maintenance agreement; financing and leasing payments are typically spread over 36 to 48 months.

Plans

Plan	Billed and limits	Price
Standard purchase	Upfront; flexible, negotiated pricing; active annual maintenance agreement required · No public price listed · Annual maintenance agreement required	On request
Financing & leasing	Monthly payments, typically spread over 36 to 48 months · Customized quote	On request
Subscription	Quarterly or annual · No public price listed	On request

As smartcop.com lists them, read 8 Oct 2026. The maker's own page has the final word.

Getting started

Visit the SmartCAD product website.
Contact SmartCOP to request pricing and discuss purchase, subscription, cooperative agreement, or financing options.
Choose AWS GovCloud-hosted, on-premises, or hybrid deployment.
Request product information through the completed form required for downloads.
Current users can access technical support tickets, documentation, release notes, training materials, and scheduling tools through the customer resource center.

Verdict

Choose SmartCAD if your public safety agency needs dispatch, mapping, unit tracking, and integrations across law enforcement, fire, or EMS workflows. Look elsewhere if you need a publicly stated price before contacting the vendor or if the standard purchase maintenance requirement does not suit your plans.

Questions

How much does SmartCAD cost?

Pricing is on request. Standard purchase and subscription have no public price; financing and leasing use a customized quote.

What payment options are available?

SmartCOP lists standard purchase, cooperative agreement, subscription, and financing or leasing. Subscription is billed quarterly or annually; financing and leasing use monthly payments, typically over 36 to 48 months.

Where can SmartCAD be deployed?

SmartCOP lists AWS GovCloud-hosted, on-premises, and hybrid deployment options.

What platforms are listed?

The listed platforms are API, iOS, self-hosted, and Windows.

Does SmartCAD integrate with emergency dispatch software?

It integrates with ProQA and APCO and supports dynamic response plans for fire and EMS. Other listed integrations include E911 ANI/ALI, state CJIS and NCIC queries, SmartRMS data transfer, fire systems, AVL radio integration, and a SmartCAD API.

What security controls does SmartCOP describe?

The listed controls include role-based access, Active Directory integration, multi-factor authentication, TLS 1.2 communications, AES-256 backup encryption, and audit logging.

Facts from SmartCAD's own pages

Compliance: SmartCOP says its cloud is continuously evaluated against NIST 800-53 Rev 5 and deployed on AWS GovCloud infrastructure with FedRAMP High authorization, and that its architecture aligns with CJIS Security Policy v6.0. · smartcop.com, 8 Oct 2026
Customer support access: The customer resource center offers technical support tickets, product documentation, release notes, training materials, and scheduling tools to current users. · smartcop.com, 8 Oct 2026
Deployment options: SmartCOP lists AWS GovCloud hosted, on-premises, and hybrid deployment options. · smartcop.com, 8 Oct 2026
Dispatch tools: Dispatchers can manage tasks with command lines, function keys, or drag-and-drop functionality. · smartcop.com, 8 Oct 2026
Downloads: SmartCOP requires a completed form to view and download more information about its CAD, RMS, JMS, and Mobile software solutions. · smartcop.com, 8 Oct 2026
Emergency dispatch integrations: SmartCAD integrates with emergency medical dispatch software such as ProQA and APCO and supports dynamic response plans for fire and EMS. · smartcop.com, 8 Oct 2026
Headquarters: Pensacola, Florida, United States · smartcop.com, 28 Sept 2026
Mapping and AVL: The system uses ESRI-based mapping with unlimited layers and GIS location validation, and supports AVL unit tracking and closest-unit recommendations. · smartcop.com, 8 Oct 2026
Notifications and unit management: SmartCAD supports SMS, email, or pager notifications and includes unit timers, status alarms, and wrecker rotation. · smartcop.com, 8 Oct 2026
Other integrations: The product page lists E911 ANI/ALI, State CJIS and NCIC queries, SmartRMS data transfer, SmartMCT, SmartMOBILE iOS devices, fire incident systems, fire station alarming, AVL radio integration, and a SmartCAD API. · smartcop.com, 8 Oct 2026
Purchasing and support: SmartCOP lists standard purchase, cooperative agreement, subscription, and financing or leasing options, and says it offers 24/7/365 support and no-cost upgrades. · smartcop.com, 8 Oct 2026
Purpose: SmartCAD is a configurable, real-time computer-aided dispatch system for law enforcement, fire, EMS, and other public safety agencies. · smartcop.com, 8 Oct 2026
Security controls: The security page describes role-based access control, Active Directory integration, multi-factor authentication, TLS 1.2 communications, AES-256 encryption for backups, and audit logging. · smartcop.com, 8 Oct 2026
Target market: SmartCOP says it provides public safety software to municipal, county, and state agencies and is headquartered in Pensacola, Florida. · smartcop.com, 8 Oct 2026