SkillTap

What SkillTap is

SkillTap is a web-based service for teams that want to practice calls, review conversations, coach representatives, or support hiring and screening. Its AI roleplay creates live voice conversations with simulated prospects that can interrupt, stall, and object in real time. Teams can score both practice sessions and live calls against their own scorecard or methodology. After a roleplay, SkillTap returns a scored breakdown and suggests a next area to improve; coaching scorecards and manager dashboards are available.

For call review, SkillTap can summarize live calls, capture sentiment and outcomes, and flag strengths, weaknesses, and missed openings. Listed integrations include Salesforce, HubSpot, Zoom, Gong, Slack, Outreach, Salesloft, Microsoft Teams, dialers, and recorders. Representatives and managers can use it in a browser without installing software. SkillTap says data is encrypted in transit and at rest, and organization membership is checked before access. It says it does not retain call audio or use customer content to train AI models, though AI providers may briefly retain submitted content to detect and prevent abuse. SkillTap is currently offered to organizations in the United States, and pricing is tailored to team size, scenarios, and goals.

Who it suits

SkillTap suits teams that want AI-based voice-call practice, scored coaching, or structured review of live calls. It can also fit organizations seeking hiring or screening tools, provided they are in the United States.

Getting started

1. Visit https://skilltap.ai/.
2. Use the browser-based service; reps and managers do not need to install software.
3. Book a demo to scope custom pricing for team size, scenarios, and goals.
4. Connect the relevant listed tools, such as Salesforce, HubSpot, Zoom, or Microsoft Teams.

Verdict

Choose SkillTap if your team needs simulated call practice, scorecard-based coaching, or live-call review in a browser. Its custom pricing requires a demo, and its current availability is limited to US organizations; teams requiring listed compliance options such as SAML SSO or HIPAA attestation should look elsewhere.