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ServiceNow IT Asset Management
What ServiceNow IT Asset Management is
ServiceNow IT Asset Management manages hardware, software, and cloud IT assets across their lifecycle on the ServiceNow AI Platform. It focuses on technology use and spending, with software license tracking, contract tracking, barcode scanning, and employee self-service. ServiceNow AI Agents automate asset tasks from planning through end of life, including tracking, usage, and retirement. Connections to catalogs, the CMDB, and procurement are intended to provide real-time visibility and collaboration. The product helps organizations reclaim unused software licenses, track hardware, and rightsize cloud resources. Accurate asset and license records are intended to support audit readiness, while the product is described as helping reduce risks involving unauthorized technology, vulnerabilities, license compliance, and missing devices. Software Asset Management can connect to SaaS applications including Adobe Cloud, Google Workspace, GitHub, Jira Software, and Microsoft 365 to retrieve usage data. The cloud product is available across Android, iOS, web, and API platforms. There is no free plan; pricing is on request, and the linked pricing page displays a page-not-found message. Software and Hardware Asset Management subscriptions can be purchased separately or bundled.
Who it suits
ServiceNow IT Asset Management suits organizations managing IT assets across their lifecycle, especially where asset workflows connect with IT, procurement, facilities, and other business teams. Its license, contract, and hardware tracking may support cost control and audit readiness.
What it does well
- Manages hardware, software, and cloud assets across their lifecycle.
- Tracks software licenses, contracts, and barcodes.
- Connects catalogs, the CMDB, and procurement.
- Supports integrations with named SaaS applications.
- Subscriptions can be purchased separately or bundled.
What to know first
- There is no free plan.
- Pricing is on request.
- The linked pricing page displays a page-not-found message.
Limits
There is no free plan. Enterprise IT Asset Management uses custom pricing, and Software Asset Management and Hardware Asset Management subscriptions may be purchased separately or in bundles.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise IT Asset Management | Custom quote; ServiceNow says pricing is tailored to company needs. · scalable packages · separate or bundled subscriptions | On request |
As servicenow.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Open the ServiceNow IT Asset Management website
- Request a tailored Enterprise IT Asset Management quote
- Choose Software Asset Management, Hardware Asset Management, or bundled subscriptions
- Plan connections to catalogs, CMDB, procurement, and required SaaS applications
- Select integration methods such as REST, SOAP, JDBC, LDAP, CSV, or MID Server connections
- Provide access through the cloud deployment on supported mobile, web, or API platforms
Verdict
ServiceNow IT Asset Management connects asset lifecycle tasks with visibility, cost management, and audit-readiness goals. Buyers should note that pricing is tailored and the linked pricing page is unavailable.
Questions
How is IT Asset Management priced?
The Enterprise IT Asset Management plan uses a custom quote tailored to company needs. The linked pricing page currently displays a page-not-found message.
Is there a free plan?
No, the product has no free plan.
Which platforms are supported?
Platforms listed are Android, iOS, web, and API, with cloud deployment.
What assets does it manage?
It manages hardware, software, and cloud IT assets across their lifecycle, including software licenses and contracts.
Can it connect to SaaS applications?
Software Asset Management can integrate with Adobe Cloud, Google Workspace, GitHub, Jira Software, and Microsoft 365 to retrieve usage data.
Are asset subscriptions separate?
Software Asset Management and Hardware Asset Management subscriptions can be purchased separately or in bundles.
Facts from ServiceNow IT Asset Management's own pages
- AI platform
- ServiceNow presents one platform combining AI, data, and workflows. · servicenow.com, 27 Sept 2026
- Lifecycle focus
- The product focuses on improving technology use and spend across the IT asset lifecycle. · servicenow.com, 27 Sept 2026
- Audit readiness
- ServiceNow says accurate asset and license records help organizations maintain audit readiness and respond to audits. · servicenow.com, 9 Oct 2026
- Barcode scanning
- Yes · servicenow.com, 23 Sept 2026
- Certified applications
- The ServiceNow Store offers hundreds of certified, ready-to-use applications. · servicenow.com, 27 Sept 2026
- Community support
- The community lets customers share tips, exchange resources, and solve problems together. · servicenow.com, 27 Sept 2026
- Company usage
- ServiceNow says FedEx uses 5 million ServiceNow workflows each month. · servicenow.com, 27 Sept 2026
- Contract tracking
- Yes · servicenow.com, 23 Sept 2026
- Cost management
- The product helps organizations reclaim unused software licenses, track hardware, and rightsize cloud resources. · servicenow.com, 9 Oct 2026
- Cost and risk
- The product is positioned to control costs and minimize risks across the IT asset lifecycle. · servicenow.com, 27 Sept 2026
- Customer support
- Customers can access instances, manage tasks, and use self-service help through Customer Support. · servicenow.com, 27 Sept 2026
- Deployment
- cloud · servicenow.com, 23 Sept 2026
- Developer resources
- ServiceNow offers tools and personal developer instances for teams building apps. · servicenow.com, 27 Sept 2026
- Employee self-service
- Yes · servicenow.com, 23 Sept 2026
- Free plan
- No · servicenow.com, 23 Sept 2026
- Integration methods
- The platform supports third-party integration methods including web services, JDBC, LDAP, Excel, CSV, email, SOAP, REST, and WSDL; API and command-line integrations can use a MID Server. · servicenow.com, 9 Oct 2026
- Integrations
- Software Asset Management can integrate with SaaS applications including Adobe Cloud, Google Workspace, GitHub, Jira Software, and Microsoft 365 to retrieve usage data. · servicenow.com, 9 Oct 2026
- Licensing
- The ITAM licensing documentation says Software Asset Management and Hardware Asset Management subscriptions can be purchased separately or in bundles. · servicenow.com, 9 Oct 2026
- Lifecycle automation
- ServiceNow AI Agents automate asset tasks from planning through end of life, including tracking, usage, and retirement. · servicenow.com, 9 Oct 2026
- Pricing page status
- The linked pricing page is not available and displays a page-not-found message. · servicenow.com, 27 Sept 2026
- Purpose
- ITAM manages the full lifecycle of hardware, software, and cloud IT assets on the ServiceNow AI Platform. · servicenow.com, 9 Oct 2026
- Responsible AI
- ServiceNow describes its AI as human-centered, inclusive, transparent, and accountable. · servicenow.com, 27 Sept 2026
- Risk management
- ITAM is described as helping reduce risks related to unauthorized technology, vulnerabilities, license compliance, and missing devices. · servicenow.com, 9 Oct 2026
- Security and compliance
- ServiceNow says it has maintained annual SOC 2 Type 2 attestations since 2013 for controls relevant to security, availability, and confidentiality. · servicenow.com, 9 Oct 2026
Where ServiceNow IT Asset Management stands on Freedom251
- IT Asset Management Software#48 of 112