Freedom251 › Remote support tools
ScreenMeet Remote Support
What ScreenMeet Remote Support is
ScreenMeet Remote Support lets technology professionals view and control end-user or customer devices to troubleshoot problems. Its tools include remote access and control, screen sharing, file transfer, diagnostics, unattended support, multi-monitor support, session transfer, annotation, and recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs within ServiceNow, Salesforce, and Tanium workflows, with session activity documented in incidents or tickets and one-click launch from those interfaces. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet states that it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 encryption for sensitive data at rest. Supported platforms include Android, API, iOS, Linux, macOS, web, and Windows. Remote control is unsupported on iOS, and the requirements page also lists IPv6 and multi-user environments as unsupported. Pricing is on request, and a 14-day trial is listed; ScreenMeet for Salesforce has a separate free 15-day trial through Salesforce AppExchange.
Who it suits
ScreenMeet describes Remote Support as intended for IT leaders, platform owners, SecOps teams, and support agents. It suits teams using ServiceNow, Salesforce, or Tanium workflows to support end-user devices.
What it does well
- Includes unattended support and multi-monitor support
- Records sessions and supports session transfer
- AI summaries can generate case notes
- Integrates with ServiceNow, Salesforce, and Tanium workflows
- Offers a 14-day trial
What to know first
- Remote control is unsupported on iOS
- IPv6 is unsupported
- Multi-user environments are unsupported
- No free plan is listed
Limits
There is no free plan. Pricing is on request; the listed trial is 14 days. Remote control is unsupported on iOS, and IPv6 and multi-user environments are unsupported.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Contact Center Access | per month · cloud plan · standalone access | $49 a month |
| Contact Center Access/Remote | per month · cloud plan · remote support | $79 a month |
| IT Help Desk/Virtual Tech Bar | per month · standalone cloud plan · device charges apply | $99 a month |
| Remote Support | custom active-agent-seat pricing · ServiceNow, Salesforce, or Tanium · integrations and support included · annual or multi-year contracts | On request |
As screenmeet.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Remote Support product website.
- Request pricing and ask about the 14-day trial.
- Launch from a ServiceNow, Salesforce or Tanium interface.
- Check device and platform requirements before deployment.
Verdict
ScreenMeet Remote Support combines remote troubleshooting tools with workflow integrations, session records, and security controls. Remote control is not supported on iOS, and pricing is available on request.
Questions
How much does ScreenMeet Remote Support cost?
Pricing is available on request.
Is there a free plan or trial?
There is no free plan, but a 14-day trial is listed. ScreenMeet for Salesforce separately offers a free 15-day trial through Salesforce AppExchange.
Which platforms does it support?
The listed platforms are Android, API, iOS, Linux, macOS, web and Windows. Remote control is unsupported on iOS.
Which integrations are available?
The product lists one-click launch from ServiceNow, Salesforce and Tanium interfaces.
Who makes ScreenMeet Remote Support?
The maker is ScreenMeet Remote Support, based in the United States and founded in 2015.
Does it support unattended access and session recording?
Yes. Unattended support and session recording are listed.
Facts from ScreenMeet Remote Support's own pages
- AI assistance
- AI session summaries generate case notes, and Agent Assist provides real-time troubleshooting recommendations. · screenmeet.com, 5 Oct 2026
- Certifications
- ScreenMeet states it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. · screenmeet.com, 5 Oct 2026
- Client operating systems
- Supported end-user systems include Windows 11, Windows Server 2022/2025, macOS 15/26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3+ and Android 13+; ChromeOS and iOS lack remote control. · docs.screenmeet.com, 15 Oct 2026
- Collaboration
- Sessions support co-browsing, live sessions, multi-agent collaboration, chat and session transfer. · screenmeet.com, 15 Oct 2026
- Company founding
- Gartner lists ScreenMeet as a private company founded in 2016. · gartner.com, 15 Oct 2026
- Company headquarters
- Gartner lists the head office in San Francisco, United States. · gartner.com, 15 Oct 2026
- Company history
- The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015. · screenmeet.com, 5 Oct 2026
- Company size
- Gartner lists 11–50 employees, while LinkedIn shows 11–50 employees and identifies the company as privately held. · linkedin.com, 15 Oct 2026
- Compliance
- The company states SOC 2 Type 2 and ISO 27001 certification plus GDPR compliance and EU-US Data Privacy Framework adherence. · screenmeet.com, 15 Oct 2026
- Deployment packages
- Administrators can deploy Windows MSI, macOS PKG and Debian DEB clients, with optional Beam unattended service licensing. · docs.screenmeet.com, 15 Oct 2026
- Embedded workflows
- It runs inside ServiceNow, Salesforce, and Tanium workflows, with session activity documented in incidents or tickets. · screenmeet.com, 5 Oct 2026
- Encryption
- The security document says session data is encrypted using TLS and DTLS 1.2+ in transit and AES-256 for sensitive data at rest. · screenmeet.com, 5 Oct 2026
- File operations
- Remote support includes file transfer, clipboard sharing, reboot and reconnect functions. · screenmeet.com, 15 Oct 2026
- For whom
- ScreenMeet describes Remote Support as designed for IT leaders, platform owners, SecOps teams, and support agents. · screenmeet.com, 5 Oct 2026
- Founded
- 2015 · screenmeet.com, 28 Sept 2026
- Free plan
- No · screenmeet.com, 22 Sept 2026
- Headquarters
- United States · screenmeet.com, 28 Sept 2026
- Integrations
- Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. · screenmeet.com, 15 Oct 2026
- iOS SDK
- ScreenMeet publishes an iOS SDK repository with CocoaPods installation and an MIT license. · github.com, 15 Oct 2026
- Limit: connection reliability
- Reviewers report occasional connection failures, dropped sessions, browser glitches and the need to refresh or reconnect. · g2.com, 15 Oct 2026
- Limit: feature gap
- Capterra's comparison identifies access controls/permissions and unattended access as unavailable feature areas. · capterra.com, 15 Oct 2026
- Limit: pricing
- Independent listings show value-for-money ratings below overall ratings and reviewers describe the product as expensive or overpriced. · getapp.com, 15 Oct 2026
- Limit: Salesforce issues
- Some G2 and Capterra reviewers report Salesforce panels or embedded sessions disappearing, disconnecting or requiring refreshes. · g2.com, 15 Oct 2026
- Limit: support response
- One G2 reviewer reports delayed follow-up while troubleshooting a virtual-background problem. · g2.com, 15 Oct 2026
Where ScreenMeet Remote Support stands on Freedom251
- Remote support tools#31 of 47
- Remote desktop software#93 of 135
- Remote Support Software#41 of 49