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RemoteCall
What RemoteCall is
RemoteCall is a paid remote-support service for computers and mobile devices. Agents can share screens and control Windows, macOS, and Linux computers, plus Android and iOS devices. Visual Support adds live video from a customer's smartphone camera, allowing an agent to guide work while viewing the device surroundings. Browser-based access works without installation, and the SDK can place remote support inside existing web or mobile apps and services. Customers enter a one-time access code and approve control before a session starts. They can stop control, mask screen areas, and require consent for recording, capture, or file transfer. RemoteCall supports unattended access, session recording, multi-monitor work, session transfer, and five concurrent sessions. Plans include Base, Visual, Mobile, and Total options, with annual and monthly prices listed. A 14-day trial is available, but there is no free plan.
Who it suits
It suits enterprise teams supporting customers or employees across IT, manufacturing, education, public services, and finance. It also fits organizations needing desktop, mobile, camera-based, or embedded support.
What it does well
- Supports Windows, macOS, Linux, Android, and iOS
- Live camera video enables visual assistance
- SDK embeds support in web and mobile apps
- Customers control consent and screen privacy
- Allows five concurrent sessions
What to know first
- No free plan
- Paid plans have five sessions per ID
- Multiple accounts require an inquiry
- On-premise deployment requires an inquiry
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| RemoteCall Total Pack — monthly | billed monthly · 1,000MB file transfer · 5 sessions per ID · PC, mobile, and visual support · 1-on-1 technical support | $129.90 a month |
| RemoteCall Visual Support — annual | billed annually · 5 sessions per ID · real-time video support | $40.84 a year |
| RemoteCall Visual Support — monthly | billed monthly · 5 sessions per ID · real-time video support | $49 a month |
| RemoteCall Base Pack — annual | billed annually · 1,000MB file transfer · 5 sessions per ID | $49.92 a year |
| RemoteCall Base Pack — monthly | billed monthly · 1,000MB file transfer · 5 sessions per ID | $59.90 a month |
| RemoteCall Visual Pack — annual | billed annually · 1,000MB file transfer · 5 sessions per ID · session recording | $62.42 a year |
| RemoteCall Mobile Pack — annual | billed annually · 1,000MB file transfer · 5 sessions per ID · mobile screen control and sharing | $66.59 a year |
| RemoteCall Visual Pack — monthly | billed monthly · 1,000MB file transfer · 5 sessions per ID · session recording | $74.90 a month |
The first 8 of 10 plans, as rsupport.com lists them, read 11 Oct 2026. The maker's own page has the final word. Every plan
Verdict
RemoteCall combines computer, mobile, and camera-based assistance with browser access and SDK integration. Its consent controls, recording, unattended access, and session transfer cover structured support operations, while pricing is paid with a 14-day trial.
Facts from RemoteCall's own pages
- Certifications
- RSUPPORT states that it acquired ISO/IEC 27017:2015 and reacquired ISO/IEC 27001:2022 certification in December 2025. · rsupport.com, 11 Oct 2026
- Founded
- 2001 · rsupport.com, 28 Sept 2026
- Headquarters
- Seoul, Republic of Korea · rsupport.com, 28 Sept 2026
- Mobile support
- Mobile support provides remote screen sharing and control for Android and iOS devices. · rsupport.com, 11 Oct 2026
- PC support
- PC support includes screen sharing and remote control, with Windows, macOS, and Linux listed among supported environments. · rsupport.com, 11 Oct 2026
- Plan availability
- The pricing FAQ says online subscriptions are for a single user; inquiries are required for multiple accounts and on-premise deployment. · remotecall.com, 11 Oct 2026
- Privacy controls
- Customers can stop agent control, mask parts of the shared screen, and require consent for recording, capture, or file transfer. · remotecall.com, 11 Oct 2026
- SDK integration
- The RemoteCall SDK can embed remote support into existing web and mobile apps or services. · remotecall.com, 11 Oct 2026
- Session limit
- The listed Base and Mobile packs allow 5 sessions per ID, and the Total Pack also lists 5 sessions per ID. · remotecall.com, 11 Oct 2026
- Session security
- The customer enters a one-time access code and must consent before an agent can begin screen control. · remotecall.com, 11 Oct 2026
- Support
- The Total Pack includes 1-on-1 technical support, and the pricing page provides a sales contact at [email protected]. · remotecall.com, 11 Oct 2026
- Visual support
- Visual Support lets an agent assist by viewing live video from a customer's smartphone camera. · remotecall.com, 11 Oct 2026
- Web access
- RemoteCall offers browser-based support access without installation. · remotecall.com, 11 Oct 2026
- What it does
- RemoteCall provides remote support for computers and mobile devices, including real-time visual assistance through a smartphone camera. · remotecall.com, 11 Oct 2026
- Who it serves
- The maker presents RemoteCall for enterprise customer and employee support across IT, manufacturing, education and public services, and finance. · remotecall.com, 11 Oct 2026
Where RemoteCall stands on Freedom251
- Remote support tools#27 of 47
- Remote Support Software#35 of 49