Freedom251 › Veterinary Appointment Scheduling Software
SchedulingHero
What SchedulingHero is
SchedulingHero lets veterinary practices offer clients online appointment booking at any time through a clinic website or client app. Clinics choose which appointment types can be requested. The service reads the practice management information system, or PIMS, schedule in real time. Staff can accept or deny each request before it is written to the PIMS, and the client receives an automatic confirmation. Approved appointments are written back to the PIMS, with clinic preferences and settings available for configuration. The product is described as built specifically for veterinary practices and is available on Android, iOS, and the web. Vet Hero invites practices to try it free or request a demo, without specifying a trial duration. SchedulingHero is included in the HeroWorkflow package at $449 a month, together with FormHero, CRMHero, and RxHero, rather than having a separate listed price. HeroComplete uses custom volume pricing. Support is listed by phone and email, and Vet Hero says it does not sell user data without consent.
Who it suits
It suits veterinary practices that want online appointment requests tied to their PIMS schedule. Clinics needing staff approval before writeback can use its request workflow.
What it does well
- 24/7 online booking for veterinary clients
- Real-time PIMS schedule reading
- Staff can approve or deny requests
- Automatic client confirmations
- Available on Android, iOS, and web
What to know first
- No separate SchedulingHero price listed
- Included in a 449.00 USD monthly package
- PIMS products are not specifically named
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| HeroWorkflow | per month · Includes FormHero, CRMHero, SchedulingHero and RxHero | $449 a month |
| HeroComplete | custom pricing based on volume · Includes HeroWorkflow, PayHero, free mobile wireless Wi‑Fi terminals and PIMS integration | On request |
As thevethero.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Verdict
SchedulingHero connects client booking requests with a veterinary practice's existing schedule and approval process. Buyers should evaluate the HeroWorkflow package because the product is not priced separately and named PIMS integrations are not provided.
Facts from SchedulingHero's own pages
- API and SDKs
- The public product, pricing and terms pages describe PIMS connectivity but provide no public API or SDK documentation. · thevethero.com, 15 Oct 2026
- Apple app capabilities
- The Vet Hero app listing describes telemedicine access, PIMS integration, text reminders, electronic forms, calendar links and payment plans. · apps.apple.com, 15 Oct 2026
- Apple app compatibility
- The Vet Hero app requires iOS 13 or later and supports iPhone, iPad, iPod touch and Apple Vision. · apps.apple.com, 15 Oct 2026
- Appointment approval
- Staff can accept or deny booking requests before they are written into the PIMS. · thevethero.com, 15 Oct 2026
- Audience
- The product is described as built specifically for veterinary practices. · thevethero.com, 5 Oct 2026
- Automated reminders
- The platform supports appointment, service and birthday reminders through text, email and automated phone calls. · thevethero.com, 15 Oct 2026
- Availability
- The page invites users to try SchedulingHero free or get a demo, but does not specify a trial duration. · thevethero.com, 5 Oct 2026
- Booking controls
- Clinics can choose which appointment types clients may book through the website or client app. · thevethero.com, 15 Oct 2026
- Booking rules
- Clinics can select which appointment types clients may book online from the clinic website or client app. · thevethero.com, 5 Oct 2026
- Company headquarters
- LinkedIn lists Seattle, Washington as Vet Hero’s headquarters. · linkedin.com, 15 Oct 2026
- Company legal name
- The terms identify the supplier as Pulse PRM, LLC doing business as Vet Hero. · thevethero.com, 15 Oct 2026
- Company profile
- LinkedIn lists Vet Hero as a privately held software-development company with 11–50 employees. · linkedin.com, 15 Oct 2026
- Data processors
- Listed service providers include Stripe, Chargebee, Healthpay24, Twilio, Google, Amazon, Formstack, HubSpot, Zendesk and others. · thevethero.com, 15 Oct 2026
- Data selling
- The privacy policy says Vet Hero does not sell identifiable personal data without consent. · thevethero.com, 15 Oct 2026
- Documentation
- The terms define Documentation as printed, electronic or online user instructions and help files supplied by Vet Hero. · thevethero.com, 15 Oct 2026
- Founded
- LinkedIn and a Softchoice case study state that Vet Hero was founded in 2018. · linkedin.com, 15 Oct 2026
- HIPAA handling
- For U.S. services involving protected health information, Vet Hero says it may act as a HIPAA business associate and will enter a business-associate agreement when required. · thevethero.com, 15 Oct 2026
- Hosting model
- The terms describe Vet Hero as a hosted software platform, with downloadable software only where an order form provides it. · thevethero.com, 15 Oct 2026
- Independent app ranking
- AppsHunter ranked Vet Hero first among its August 2026 telemedicine-vet apps with a 4.2 rating from five App Store ratings. · appshunter.io, 15 Oct 2026
- Independent company description
- Softchoice describes Vet Hero as a U.S. veterinary CRM provider that needed infrastructure capable of scaling from zero to 5,000 customers in 18 months. · assets.contentstack.io, 15 Oct 2026
- Integration limits
- The SchedulingHero page identifies PIMS integration but does not name specific PIMS products. · thevethero.com, 5 Oct 2026
- Integrations
- SchedulingHero’s product page identifies integration with PIMS systems but does not name specific PIMS products. · thevethero.com, 15 Oct 2026
- License
- Customers receive a limited, non-exclusive, non-transferable right to use the platform during the subscription term. · thevethero.com, 15 Oct 2026
- Limit: availability
- The service commitment is commercially reasonable efforts for minimal downtime, excluding planned downtime, maintenance and force majeure. · thevethero.com, 15 Oct 2026