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Salesforce Education Cloud
What Salesforce Education Cloud is
Salesforce Education Cloud connects student, campus, and staff experiences across an institution’s constituent journey. Recruitment teams can use Agentforce to answer prospective students’ questions around the clock, capture academic interests, register campus tours, and begin applications. Marketing features support adaptive inquiry forms and communications through web, email, SMS, and social, with automated scoring and AI-powered applicant insights. Applicants can start, save, and complete dynamic applications, use autofill, and reuse modular components across programs. Admissions teams can review applications and supporting material, including third-party application data, in one secure location, then use scoring to record reviewer recommendations. Prebuilt CRM dashboards and predictive AI alerts help track enrollment goals, rates, and trends. The product also supports application management, admissions workflows, event management, SMS messaging, and a student portal. It is available for Android, iOS, and web, with an API listed. Enterprise Edition is $87 USD/User/Month billed annually; the listed editions require annual contracts, and the displayed prices reflect nonprofit pricing. A 30-day trial requires no card or installation.
Who it suits
Education Cloud suits institutions coordinating recruitment, admissions, student services, and other campus functions. Salesforce describes Agentforce Sales for recruitment, admissions, advancement, and alumni relations, and Service for student services, academic operations, and student life.
What it does well
- Dynamic applications support saving and autofill
- Admissions teams can review third-party application data
- Dashboards track enrollment goals and trends
- Communications span web, email, SMS, and social
- 30-day trial needs no card
What to know first
- No free plan
- Listed editions require annual contracts
- Displayed pricing reflects nonprofit pricing
- Enterprise Edition costs $87 USD/User/Month billed annually
Limits
There is no free plan. The trial lasts 30 days; listed editions require annual contracts, and displayed prices use nonprofit pricing. Enterprise starts at $87 per user per month billed annually.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Education Cloud Unlimited Edition | $145 USD/User/Month (Billed annually) · All Enterprise features · Premier Success Customer Support · additional features such as Salesforce Inbox · nonprofit pricing · annual contract | $145 a month |
| Education Cloud Agentforce 1 for Service Edition | $375 USD/User/Month (Billed annually) · Everything in Unlimited plus Agentforce · Tableau Next, Slack, and Data Cloud · Service Cloud Voice and Digital Engagement · nonprofit pricing · annual contract | $375 a month |
| Education Cloud Agentforce 1 for Sales Edition | $375 USD/User/Month (Billed annually) · Everything in Unlimited plus Agentforce · Tableau Next, Slack, and Data Cloud · Salesforce Maps and Sales Planning · nonprofit pricing · annual contract | $375 a month |
| Education Cloud Enterprise Edition | $87 USD/User/Month (Billed annually) · Apps for the entire learner lifecycle · faculty and staff features across departments · education objects, logic, and automation · nonprofit pricing · annual contract | $87 a month |
As salesforce.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Education Cloud website
- Start the 30-day trial without a credit card or installation
- Select an Education Cloud edition
- Access the service through Android, iOS, or web
- Connect outside applications directly or through MuleSoft, partners, or AgentExchange
- Configure recruitment, applications, admissions, and student workflows
Verdict
Education Cloud brings recruitment, application, review, and enrollment tools together for institutions. Check the annual-contract terms and nonprofit pricing basis when assessing the listed editions.
Questions
How much does Education Cloud cost?
Enterprise Edition is $87 per user per month billed annually. Unlimited is $145.00, and Agentforce 1 Service and Sales editions are $375.00 per user per month billed annually.
Is there a free plan or trial?
There is no free plan. Salesforce offers a 30-day trial with no credit card and no installation.
Which platforms are supported?
Education Cloud is available on Android, iOS, and web, with an API also listed.
What does the trial require?
The 30-day Education Cloud trial requires no credit card and no installation.
Are the listed prices available to every institution?
The displayed cards reflect nonprofit pricing, and the listed editions require annual contracts. Salesforce directs for-profit institutions to a pricing guide and account executive.
What support is included?
The Standard Success Plan is included with all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community. Premier includes 24/7 support for business-stopping issues and is bundled with Unlimited Edition.
Facts from Salesforce Education Cloud's own pages
- Admissions review
- Teams can review applications and supporting information, including third-party application data, in one secure location and use scoring to capture reviewer recommendations. · salesforce.com, 30 Sept 2026
- Analytics
- Prebuilt CRM dashboards and predictive AI alerts help teams track enrollment goals, monitor rates, and spot trends. · salesforce.com, 30 Sept 2026
- Applicant tools
- Dynamic applications let applicants start, save, and complete applications, use autofill, and reuse modular components across programs. · salesforce.com, 30 Sept 2026
- Contract and pricing limits
- The pricing page says usage restrictions apply, the listed editions require annual contracts, and the displayed cards reflect nonprofit pricing; it directs for-profit institutions to a pricing guide and their account executive. · salesforce.com, 30 Sept 2026
- Founded
- 1999 · salesforce.com, 28 Sept 2026
- Headquarters
- San Francisco, California, United States · salesforce.com, 28 Sept 2026
- Integrations
- Salesforce says many of its products integrate directly with outside applications; for other sources it lists MuleSoft licenses, integration partners, or AgentExchange apps as options. · salesforce.com, 30 Sept 2026
- Intended users
- The Agentforce 1 Sales edition is described as ideal for recruitment and admissions and advancement and alumni relations; the Service edition is described for student services, academic operations, and student life. · salesforce.com, 30 Sept 2026
- Marketing automation
- Recruitment teams can use adaptive inquiry forms, communications across web, email, SMS, and social, automated scoring, and AI-powered applicant insights. · salesforce.com, 30 Sept 2026
- Purpose
- Education Cloud connects student, campus, and staff experiences and supports institutional needs across the constituent journey. · salesforce.com, 30 Sept 2026
- Recruitment
- Agentforce can answer prospective students’ questions 24/7, capture academic interests, register campus tours, and start applications. · salesforce.com, 30 Sept 2026
- Security and compliance
- Salesforce lists Education Cloud in its trust and compliance documentation, which covers service architecture, security and privacy audits and certifications, and administrative, technical, and physical controls. · salesforce.com, 30 Sept 2026
- Support
- The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; the page says Premier includes 24/7 support for business-stopping issues and is bundled with Unlimited Edition. · salesforce.com, 30 Sept 2026
- Trial
- Salesforce offers an Education Cloud trial for 30 days with no credit card and no installations. · salesforce.com, 30 Sept 2026
Where Salesforce Education Cloud stands on Freedom251
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