No. 2 of 28 ·Order Tracking Software

Route Track

Web · Android · iPhone · API

Freedom report

Three barsScore 6.6

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Route Track is ranked #2 of 28 in order tracking software on Freedom251. It runs on Android, API, iOS, Web. There is a free plan.

Route Track plans and pricing

All plans

Standard Free $0/month No monthly or hidden fees · full Route platform · consumer-funded pricing · custom configuration route.com · 1 Oct 2026

Custom Not published Custom pricing Flat-fee, volume-based, or consumer-funded options · monthly billing cycles · API and custom integrations route.com · 1 Oct 2026

Compared on order tracking software

Free plan: Yes
Branded tracking page: Yes
Shipment notifications: Yes
SMS notifications: Yes
Delivery estimates: Yes
API access: Yes

Best Route Track alternatives

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The record

Purpose: Route Track provides branded order tracking that keeps shoppers informed, reduces support tickets, and creates a post-purchase revenue channel.
Tracking channels: Route provides real-time tracking across email, SMS, web, and the Route app.
Notifications: Automated email and SMS notifications send updates at eight key touchpoints from order confirmation through delivery.
Branded pages: Merchants can customize tracking pages with their logo, colors, and messaging.
AI recommendations: Route uses buyer profiles and order history to provide personalized product recommendations during tracking.
Carrier coverage: Route connects to more than 1,100 carriers worldwide, including UPS, FedEx, DHL, and USPS.
Commerce integrations: Route offers integrations for Shopify, BigCommerce, Salesforce Commerce, WooCommerce, Adobe Commerce Cloud, and API environments.
API scope: Route’s API supports orders, shipments, tracking, protection, and resolution workflows.
Product recommendation limit: Product recommendations are available only to Shopify and BigCommerce merchants on Pro or Custom plans.
Security: Merchant and shopper data is encrypted in transit and at rest, with continuous vulnerability scanning, annual third-party penetration testing, and a public vulnerability disclosure program.
Compliance: Route states that it is SOC 2 certified, GDPR compliant, and CCPA/CPRA compliant.
Shopper app: The Route shopper app is available on iOS and Android for visual tracking, package protection, returns, and exchanges.
Support: Route’s Help Center provides support topics for package tracking, pricing, and integration troubleshooting.
Founded: 2019
Price from: Free

Where it ranks on Freedom251

Best Order Tracking Software in 2026#2 of 28

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Sources

route.com/track· checked 1 Oct 2026
route.com/integrations· checked 1 Oct 2026
merchants.help.route.com/hc/en-us/articles/10252654493591-Enabli· checked 1 Oct 2026
route.com/security· checked 1 Oct 2026
route.com/shoppers· checked 1 Oct 2026
route.com/help-center· checked 1 Oct 2026
route.com/pricing· checked 1 Oct 2026