Freedom251 › Order Tracking Software
Route Track
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard | monthly · consumer-funded package protection · unified Route platform · custom configuration · merchant incentive eligibility | Free |
| Free to install (Shopify) | additional charges may apply · charges billed in USD | Free |
| Custom | monthly billing cycles available · flat-fee, volume-based or consumer-funded options · unified platform · API and custom integrations | On request |
As route.com lists them, read 19 Oct 2026. The maker's own page has the final word.
Facts from Route Track's own pages
- AI recommendations
- The tracking experience uses buyer profiles and order history to show personalized product recommendations. · route.com, 19 Oct 2026
- API performance
- Route states that API responses are under 250 milliseconds and infrastructure can handle over six million quote calls per day. · route.com, 19 Oct 2026
- API scope
- Route’s API supports orders, shipments, tracking, protection, and resolution workflows. · route.com, 1 Oct 2026
- Branded pages
- Merchants can customize tracking pages with their logo, colors and messaging. · route.com, 19 Oct 2026
- Carrier coverage
- Route says it connects to more than 1,100 carriers, including UPS, FedEx, DHL and USPS. · route.com, 19 Oct 2026
- Commerce integrations
- Route offers integrations for Shopify, BigCommerce, Salesforce Commerce, WooCommerce, Adobe Commerce Cloud, and API environments. · route.com, 1 Oct 2026
- Company founding
- LinkedIn lists Route as founded in 2019. · linkedin.com, 19 Oct 2026
- Company legal name
- Crunchbase lists the legal entity as Route App, Inc. · crunchbase.com, 19 Oct 2026
- Company size
- LinkedIn lists Route at 201–500 employees. · linkedin.com, 19 Oct 2026
- Compliance
- Route states that it is SOC 2 certified, GDPR compliant and CCPA/CPRA compliant. · route.com, 19 Oct 2026
- Developer documentation
- Route provides a developer portal covering Track, Protect and Discover APIs, while the public docs site requires JavaScript. · route.com, 19 Oct 2026
- Founded
- 2019 · route.com, 28 Sept 2026
- Funding
- Crunchbase identifies Route as a private Series C company with six funding rounds; monetary totals are obscured on the page. · crunchbase.com, 19 Oct 2026
- Headquarters
- Route lists its headquarters in Lehi, Utah. · linkedin.com, 19 Oct 2026
- Insurance licensing
- Route says its package protection holds Department of Insurance authorization in all 50 states. · route.com, 19 Oct 2026
- Integrations
- Official integrations include Shopify, BigCommerce, Salesforce Commerce Cloud, WooCommerce and Adobe Commerce Cloud. · route.com, 19 Oct 2026
- Limit: app package management
- A Google Play reviewer says delivered packages do not automatically disappear and must be removed individually. · play.google.com, 19 Oct 2026
- Limit: billing and support
- Shopify complaints include unexpected charges, delayed or missing reimbursements, weak after-sales support and difficulty reaching support staff. · apps.shopify.com, 19 Oct 2026
- Limit: claim verification
- Trustpilot reviewers report that some claims require complex verification steps and that unresolved shipping cases can involve delayed supervisor responses. · trustpilot.com, 19 Oct 2026
- Limit: iOS missing feature
- An Apple reviewer says the app lacks a way to add replacement tracking numbers after shipping problems. · apps.apple.com, 19 Oct 2026
- Limit: Shopify installation
- Shopify reviewers report checkout widgets breaking, unapproved promotional elements appearing and integration problems affecting sales. · apps.shopify.com, 19 Oct 2026
- Notifications
- Automated notifications cover eight shipment touchpoints from order confirmation through delivery. · route.com, 19 Oct 2026
- Ownership
- LinkedIn describes Route as privately held. · linkedin.com, 19 Oct 2026
- Package protection
- The platform offers protection for loss, theft, damage and non-delivery, with claim resolution workflows. · route.com, 19 Oct 2026
Where Route Track stands on Freedom251
- Order Tracking Software#6 of 28