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Review Collect
What Review Collect is
Review Collect is a web-based review management platform for e-commerce retailers. It collects customer reviews after delivery through WhatsApp, SMS, RCS, and email, then helps teams analyze, answer, route, and display feedback. Supported review sources include Google Business Profile, Trustpilot, Verified Reviews, Yotpo, Bazaarvoice, eKomi, Judge.me, and Loox. Starter includes automated post-delivery sequences, review routing, dangerous-review detection and alerts, customized review pages, and dashboard and conversion reports. Premium adds semantic analysis with a team action plan, white-label WhatsApp, WhatsApp and RCS messaging, multichannel follow-up, and dynamic distribution to selected review platforms. Enterprise adds brand-perception monitoring across ChatGPT, Claude, Mistral, Gemini, and Perplexity, automated AI replies on Google and Trustpilot, suggestions for negative reviews, competitive monitoring, and centralized Google Business Profile management. Review Collect lists Shopify, WooCommerce, PrestaShop, Klaviyo, Gorgias, Zendesk, Brevo, Slack, and other integrations. Pricing is on request. Data is hosted in AWS Paris datacenters, with stated EU-only transfers, ISO 27001 and SOC 2 Type II infrastructure certification, AES-256 encryption, and GDPR compliance.
Who it suits
Review Collect is designed for e-commerce retailers managing review requests across several channels. It suits teams that need review routing, analysis, response assistance, and display tools.
What it does well
- Collects reviews through WhatsApp, SMS, RCS, and email
- Supports eight listed review sources
- Routes positive and negative feedback differently
- AI response assistance is available
- Offers e-commerce platform integrations
What to know first
- Pricing is available only on request
- Enterprise features require the highest tier
- Personal data is retained during the contract
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Email + SMS with custom sender · Automated post-delivery sequence · Native apps for Shopify, PrestaShop, Magento · Priority support | On request |
| Enterprise | Everything in Premium · AI Brand Perception · Dedicated Account Manager · Dedicated SLA · SSO & audit logs (Q2 2026) | On request |
| Premium | Everything in Starter · Insights 360 · WhatsApp + RCS · Multilingual · 24/7 WhatsApp support | On request |
As review-collect.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Review Collect combines multichannel review collection with routing, analysis, AI responses, and display options. Its tiered plans reserve advanced monitoring and automated replies for Enterprise customers.
Facts from Review Collect's own pages
- AI responses
- The site says AI can respond to reviews in the brand’s voice in three languages, and the pricing page lists automated AI responses on Google and Trustpilot in Enterprise. · review-collect.com, 12 Oct 2026
- Collection channels
- It says it can automatically collect reviews after delivery through WhatsApp, SMS, RCS, and email. · review-collect.com, 12 Oct 2026
- Data retention
- The security page says personal data is retained during the contract and deleted within 30 days after termination. · review-collect.com, 12 Oct 2026
- E-commerce audience
- The maker describes the product as a review management platform for e-commerce retailers and lists e-commerce as a solution area. · review-collect.com, 12 Oct 2026
- Encryption and GDPR
- The maker states that data is encrypted with AES-256 in transit and at rest and that the service is GDPR compliant. · review-collect.com, 12 Oct 2026
- Enterprise monitoring
- Enterprise includes a weekly scan of what ChatGPT, Claude, Mistral, Gemini, and Perplexity say about a brand. · review-collect.com, 12 Oct 2026
- Founded
- The About page identifies 2024 as the year Review Collect was founded and says two friends built the platform. · review-collect.com, 12 Oct 2026
- Free demo
- The maker offers a free personalized demo and says it will respond within 24 hours; it describes the demo as having no commitment. · review-collect.com, 12 Oct 2026
- Integrations
- The integrations page lists Shopify, WooCommerce, PrestaShop, Trustpilot, Google My Business, Klaviyo, Gorgias, Zendesk, Brevo, Slack, and other services. · review-collect.com, 12 Oct 2026
- Purpose
- Review Collect describes itself as a review management platform for e-commerce retailers that collects, analyzes, responds to, and helps monetize customer reviews. · review-collect.com, 12 Oct 2026
- Request channels
- multichannel · review-collect.com, 21 Sept 2026
- Review analysis
- The Premium plan includes Insights 360, described as automatic semantic review analysis with a monthly action plan by team. · review-collect.com, 12 Oct 2026
- Monitoring alerts
- Yes · review-collect.com, 21 Sept 2026
- AI response assistance
- Yes · review-collect.com, 21 Sept 2026
- Review routing
- The Starter plan includes Review Routing that sends positive reviews to platforms and negative reviews to support. · review-collect.com, 12 Oct 2026
- Review sources
- Google Business Profile,Trustpilot,Verified Reviews,Yotpo,Bazaarvoice,eKomi,Judge.me,Loox · review-collect.com, 21 Sept 2026
- Review display widgets
- Yes · review-collect.com, 21 Sept 2026
- Security and hosting
- The security page says data is hosted exclusively in AWS Paris datacenters, with no transfers outside the EU, and that infrastructure is certified ISO 27001 and SOC 2 Type II. · review-collect.com, 12 Oct 2026
- Support
- Starter includes priority support, Premium includes 24/7 WhatsApp support, and Enterprise includes a dedicated account manager and SLA. · review-collect.com, 12 Oct 2026
Where Review Collect stands on Freedom251
- Review Management Software#142 of 164