rediCASE

Paid Self-hostedWeb

What rediCASE is

rediCASE is a web-based client and case management system for health, community, nonprofit, government and education service providers. It keeps records for case plans, programs, incidents, assessments, outcomes, service contacts and notes. Intake tools follow inquiries and referrals through assessment and assignment, while allowing teams to prioritize clients and record referral details and wait times. The Dynamic Page Designer and eForms support configurable work pages, case plans, assessment forms and support reports, with more than 50 configuration options. For measuring outcomes, the system includes screeners such as K10, DASS21, AUDIT, IRIS and HoNOS, alongside matched-pair and customizable reports. Reporting combines standard government-compliant reports with a Report Builder for custom queries and templated or ad-hoc reports. Communication features include correspondence templates, telehealth calls and secure messaging. Customers can host rediCASE themselves or use Redbourne hosting, which includes automatic updates. The paid product has no free plan; pricing is available on request.

Who it suits

rediCASE suits service providers that need to manage client cases, referrals, outcomes and reporting in one system. It may also suit teams that need configurable forms, telehealth or either self-hosted or hosted deployment.

What it does well

Tracks case, program, incident and service-contact records.
Configurable forms and pages offer over 50 options.
Includes outcome screeners and matched-pair reporting.
Supports telehealth calls and secure messaging.
Hosted installations receive automatic software updates.

What to know first

No free plan is listed.
Pricing is available on request.
Self-hosted installations do not receive the stated automatic updates.

Limits

rediCASE has no free plan. The Community Support Program is for very small community services, uses the Core Version and requires a minimum 12-month subscription; the Site Software Licence charges extra for customisation.

Plans

Plan	Billed and limits	Price
Hosted subscription	Annual or monthly subscription; contact Redbourne for pricing. · Pricing depends on hosting and system usage	On request
Site Software Licence	Upfront software purchase with a small annual support fee; contact Redbourne for pricing. · Customisation available at additional cost	On request
Community Support Program	Low entry subscription fee for a minimum 12-month period; contact Redbourne for pricing. · For very small community services; Core Version	On request

As redicase.com.au lists them, read 9 Oct 2026. The maker's own page has the final word.

Getting started

Open the rediCASE website
Choose a hosted subscription or site software licence
Contact Redbourne for pricing and deployment details
Install rediCASE on your server or select Redbourne hosting
Use a supported browser with JavaScript enabled
Configure pages, forms and reports with the Dynamic Page Designer

Verdict

rediCASE combines case management, intake, outcomes, reporting and communication tools for service providers. Its configurable forms and choice of hosting are useful distinctions, but pricing requires a request.

Questions

What is rediCASE used for?

It manages clients and cases for health, community, nonprofit, government and education service providers, including plans, referrals, assessments, outcomes and reports.

Is rediCASE free?

No. rediCASE is paid and has no free plan; pricing is available on request.

Can customers host it themselves?

Yes. Customers can install rediCASE on their own server or have Redbourne host it in its secure data centre.

Which browsers are supported?

The maker lists current Internet Explorer/Edge, Mozilla Firefox, Apple Safari and Google Chrome versions, with JavaScript enabled.

What plans are available?

Plans include Hosted subscription, Site Software Licence and Community Support Program. Pricing is available on request, and hosted pricing depends on hosting and system usage.

Does it provide support and training?

The support offering includes unlimited support, user manuals, support materials and tailored one-to-one training by remote access, video link or phone.

Facts from rediCASE's own pages

Browser support: The maker lists current versions of Internet Explorer/Edge, Mozilla Firefox, Apple Safari and Google Chrome as supported browsers, and says JavaScript must be enabled. · redicase.com.au, 9 Oct 2026
Case and program management: The system records case plans, programs, incidents, assessments, outcomes, service contacts and case notes. · redicase.com.au, 9 Oct 2026
Communication: Features include correspondence templates, telehealth video calls and secure messaging; the maker says its secure messaging meets Australian Digital Health Agency Secure Messaging Industry Offer development requirements. · redicase.com.au, 9 Oct 2026
Company history: Redbourne Group says it was founded in Brisbane in 2000, and rediCASE launched in 2012. · redbourne.com.au, 9 Oct 2026
Forms and customization: Its Dynamic Page Designer with eForms supports designing work pages, case plans, assessment forms and support reports, with over 50 configuration options. · redicase.com.au, 9 Oct 2026
Founded: 2012 · redicase.com.au, 28 Sept 2026
Headquarters: Chermside, Queensland, Australia · redicase.com.au, 28 Sept 2026
Hosting: Customers can have rediCASE installed on their own server or hosted by Redbourne in its secure data centre; the hosted option receives automatic software updates. · redicase.com.au, 9 Oct 2026
Intake and referrals: The waitlist and referral tools track clients from inquiry through assessment and assignment, and can prioritize clients and record referral details and wait times. · redicase.com.au, 9 Oct 2026
Integrations: The appointment feature can integrate external team calendars into the rediCASE view, according to the maker. · redicase.com.au, 9 Oct 2026
Outcome measures: rediCASE supports screeners including K10, DASS21, AUDIT, IRIS and HoNOS, and can produce customisable and matched-pair reports. · redicase.com.au, 9 Oct 2026
Purpose: rediCASE is a web-based client and case management system for health, community, nonprofit, government and education service providers. · redicase.com.au, 9 Oct 2026
Reporting: The system includes standard government-compliant reports and a Report Builder for custom queries and templated or ad-hoc reports. · redicase.com.au, 9 Oct 2026
Security: The maker says rediCASE uses multi-factor authentication and that its parent company, Redbourne Group, is ISO 27001 certified and has achieved Essential 8 Level 3 maturity. · redicase.com.au, 9 Oct 2026
Support: The support page advertises unlimited support and offers user manuals, support materials and tailored one-to-one training by remote access, video link or phone. · redicase.com.au, 9 Oct 2026

Where rediCASE stands on Freedom251

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