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OwlDesk

Paid Web

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OwlDesk's own site

What OwlDesk is

OwlDesk is a web-based product with a customer portal, guided workflows, and automated resolution. Its listed knowledge source is a help center, and it supports nine languages. Plans are priced per user each month, with Standard at 42.00 USD, Professional at 99.00 USD, Enterprise at 149.00 USD, and Enterprise+ at 199.00 USD. Every tier lists 250 dispatcher rules, 250 event triggers, and 250 scenarios per desk. Storage increases by plan: Standard provides 50 MB of data storage and 2 GB of file storage per paid user; Professional provides 100 MB and 5 GB; Enterprise provides 150 MB and 5 GB; Enterprise+ provides 200 MB and 10 GB. OwlDesk offers a 30-day trial but no free plan. The product was founded in 2017 and is headquartered in Mülheim-Kärlich, Germany.

Who it suits

OwlDesk suits support teams wanting a web customer portal, guided workflows, and automated resolution. It is relevant to organizations needing help-center knowledge and nine-language support.

What it does well

  • Customer portal included
  • Guided workflows and automated resolution
  • Supports nine languages
  • Higher tiers increase storage allowances
  • 30-day trial available

What to know first

  • No free plan
  • Plans priced per user monthly
  • Web platform only

Plans

PlanBilled and limitsPrice
StandardPrice per user / month · 50 MB data storage per paid user · 2 GB file storage per paid user · 250 dispatcher rules per desk · 250 event triggers per desk · 250 scenarios per desk$42 a month
ProfessionalPrice per user / month · 100 MB data storage per paid user · 5 GB file storage per paid user · 250 dispatcher rules per desk · 250 event triggers per desk · 250 scenarios per desk$99 a month
EnterprisePrice per user / month · 150 MB data storage per paid user · 5 GB file storage per paid user · 250 dispatcher rules per desk · 250 event triggers per desk · 250 scenarios per desk$149 a month
Enterprise+Price per user / month · 200 MB data storage per paid user · 10 GB file storage per paid user · 250 dispatcher rules per desk · 250 event triggers per desk · 250 scenarios per desk$199 a month

As thinkowl.com lists them, read 22 Sept 2026. The maker's own page has the final word.

Verdict

OwlDesk provides portal, workflow, and automated-resolution functions with consistent desk quotas across plans. Storage varies by tier, while all access is paid after the trial.

Facts from OwlDesk's own pages

Founded
2017 · thinkowl.com, 4 Oct 2026
Headquarters
Mülheim-Kärlich, Germany · thinkowl.com, 4 Oct 2026

Where OwlDesk stands on Freedom251

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