Freedom251 › Social Media Archiving Software
Orlo
by Orlo
What Orlo is
Orlo is a web-based community engagement platform designed for public-sector organisations. Its modules cover social media management, community feedback, and customer service. Teams can schedule and publish posts across channels, manage approvals, audit activity, and view analytics. The Voice of the Community module combines surveys, social listening, and media monitoring to capture feedback and assess public sentiment. Customer service features include an AI-powered chatbot, live chat, inbox prioritisation, automated responses, and a social media inbox. A unified inbox brings together social media, WhatsApp, SMS, and live chat conversations, with notes, assignments, forwarding, auditing, sentiment detection, and reply snippets. Social tools also include a content calendar, team permissions, archiving, and AI-generated alt tags and hashtags. Orlo’s Generate tool, underpinned by ChatGPT, can create or rephrase posts and find relevant hashtags. Listed integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive, and Dropbox. Orlo lists security credentials including ISO 27001/22301, SOC 2 Type 1, Cyber Essentials Plus, and GDPR compliance. Pricing is tailored by sector and modules, with no price listed.
Who it suits
It is designed for public-sector organisations, including government, emergency services, housing, healthcare, education, and transport. Teams looking for social publishing, community feedback, and customer-service tools in one platform may find its modules relevant.
What it does well
- Combines social management, community feedback, and customer service
- Unified inbox includes social, WhatsApp, SMS, and live chat
- Includes surveys, social listening, and media monitoring
- Lists integrations with Salesforce, Zendesk, and Power BI
- Dedicated support and customer success team
What to know first
- Pricing is tailored by sector and no price is listed
- SAML single sign-on is for enterprise customers
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Tailored sector pricing | Pricing tailored by sector · Select social media management, voice of the community, and customer service modules | On request |
As orlo.tech lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit Orlo’s website.
- Contact Orlo for sector-tailored pricing.
- Select the social media management, Voice of the Community and customer service modules that fit your needs.
- Arrange onboarding and training with Orlo’s support and customer success team.
Verdict
Orlo brings publishing, public feedback, and customer-service tools together for public-sector teams. Buyers should request pricing tailored to their sector and module needs.
Questions
How is Orlo priced?
Orlo uses paid, sector-tailored pricing available on request. The plan lets customers select social media management, Voice of the Community and customer service modules.
Which organisations is Orlo designed for?
Orlo says it is designed for public-sector organisations, including government, emergency services, housing, healthcare, education, travel and transport.
Which platforms does Orlo support?
The listed platform is web.
Which social channels does Orlo support?
Its listed channels include Instagram, Facebook, LinkedIn, Nextdoor, TikTok, X, YouTube, Bluesky, Threads, WhatsApp, Messenger and SMS.
What integrations are listed?
Orlo lists Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox.
What security controls does Orlo list?
Orlo lists ISO 27001/22301, SOC 2 Type 1, Cyber Essentials Plus and GDPR compliance. It offers two-factor authentication and role-based access control on all accounts, with SAML single sign-on for enterprise customers.
Facts from Orlo's own pages
- Access controls
- Orlo offers two-factor authentication and role-based access control on all accounts, and SAML single sign-on for enterprise customers. · orlo.tech, 8 Oct 2026
- AI data handling
- Orlo’s security hub has a section describing its approach to keeping customer data safe while using artificial intelligence. · orlo.tech, 8 Oct 2026
- AI integration
- Orlo says its Generate tool is underpinned by ChatGPT and can create or rephrase posts and find relevant hashtags. · orlo.tech, 8 Oct 2026
- Community feedback
- Its Voice of the Community module combines surveys, social listening and media monitoring to capture feedback and understand public sentiment. · orlo.tech, 8 Oct 2026
- Community voice
- The voice of the community module includes surveys, social listening, media monitoring, public sentiment and trust measurement, emotion analysis, and AI action plans. · orlo.tech, 8 Oct 2026
- Company scale
- Orlo says it supports more than 400 public sector clients, serves 51 million citizens, and has handled over 125 million conversations. · orlo.tech, 8 Oct 2026
- Customer service
- Its customer service module includes an AI-powered chatbot, live chat, inbox prioritisation, automated responses and a social media inbox. · orlo.tech, 8 Oct 2026
- Customer support
- Pricing information says every Orlo customer receives a UK- and US-based support and customer success team, alongside onboarding and training packages. · orlo.tech, 8 Oct 2026
- Data hosting
- Orlo says it hosts European customers’ data in UK and EU data zones and US customers’ data in a US data zone. · orlo.tech, 8 Oct 2026
- Encryption
- Orlo says data is encrypted in transit using TLS and at rest using the corresponding platform’s block-device encryption. · orlo.tech, 8 Oct 2026
- Headquarters
- Birmingham, England, United Kingdom · orlo.tech, 28 Sept 2026
- Integrations
- Listed integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox. · orlo.tech, 8 Oct 2026
- Intended users
- Orlo says it is designed for public sector organisations, including government, emergency services, housing, healthcare, education, and travel and transport organisations. · orlo.tech, 8 Oct 2026
- Pricing model
- Orlo directs prospective customers to select their sector and request tailored pricing; the page does not display a price. · orlo.tech, 8 Oct 2026
- Product
- Orlo describes itself as an AI-optimised community engagement platform for the public sector. · orlo.tech, 8 Oct 2026
- Security
- Orlo lists ISO 27001/22301, SOC 2 Type 1, Cyber Essentials Plus and GDPR compliance among its security credentials. · orlo.tech, 8 Oct 2026
- Social channels
- Orlo lists Instagram, Facebook, LinkedIn, Nextdoor, TikTok, X, YouTube, Bluesky, Threads, WhatsApp, Messenger and SMS among its supported channels. · orlo.tech, 8 Oct 2026
- Social management
- The social media management module includes multi-channel scheduling and posting, AI alt-tag and hashtag generation, a content calendar, approvals, auditing, analytics, team permissions, and archiving. · orlo.tech, 8 Oct 2026
- Social media management
- The platform lets teams schedule and publish posts, manage approvals, audit activity and view analytics across channels. · orlo.tech, 8 Oct 2026
- Support
- Orlo says every customer receives dedicated support and a UK- and US-based customer success team. · orlo.tech, 8 Oct 2026
- Unified inbox
- The unified digital inbox brings together social media, WhatsApp, SMS, and live chat conversations, with notes, assignments, forwarding, auditing, sentiment detection, and reply snippets. · orlo.tech, 8 Oct 2026
- Who it serves
- Orlo says it is designed for public-sector organisations, including government, emergency services, housing, healthcare, education and transport organisations. · orlo.tech, 8 Oct 2026
Where Orlo stands on Freedom251
- Social Media Archiving Software#24 of 38
- Social Media Management Tools#137 of 145