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OpenText Fax Cloud Connect
What OpenText Fax Cloud Connect is
OpenText Fax Cloud Connect is a hybrid service that moves fax transmissions to the cloud while retaining the OpenText Fax server. An internet connection is required to send and receive faxes securely. The service removes the need for on-site fax telephony components and their associated maintenance, troubleshooting, and costs; cloud scalability also avoids capacity bottlenecks caused by fax channel limits. Organizations can assign new numbers from a pre-provisioned pool or port existing numbers and track progress with OpenText Number Porting Automation. Numbers can be retained if an organization leaves the service. Automatic failover between OpenText data centers supports availability, while lifecycle records and job IDs provide fax traceability. The service uses OpenText Fax features and integrations, with inputs including back-end systems, email, desktop, print/scan MFP, phone, and portal. Data is encrypted with 128-bit encryption at rest and 256-bit encryption in transit, with keys rotated every 30 days. Europe-based hosting is available, and OpenText can sign business associate agreements to help drive HIPAA compliance. Pricing is on request; listed North America annual tiers are C$5,999 a year for Tier 1 and C$11,999 a year for Tier 2.
Who it suits
It is intended for organizations whose IT, system administration, architecture, or telecommunications staff want to reduce fax infrastructure workload. It may also suit organizations that need number porting, lifecycle traceability, or a Europe-based server option.
What it does well
- Removes the need for on-site fax telephony components.
- Supports number porting and portability.
- Automatic failover between OpenText data centers.
- Provides detailed fax lifecycle auditability and job IDs.
What to know first
- An internet connection is required.
- Pricing is on request.
- Retains the OpenText Fax server.
- Listed prices cover North America annual tiers.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Fax Cloud Connect North America Tier 2 (Annual) (RightFax Connect) | Annual · North America · Tier 2 | C$11,999 a year |
| Fax Cloud Connect North America Tier 1 (Annual) (RightFax Connect) | Annual · North America · Tier 1 | C$5,999 a year |
As opentext.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Fax Cloud Connect shifts fax transmission to the cloud without replacing the OpenText Fax server, and includes number management and lifecycle traceability. Organizations should account for its internet requirement and request pricing for their intended tier.
Facts from OpenText Fax Cloud Connect's own pages
- Auditability
- Detailed auditability tracks stages of a fax’s lifecycle and assigns a job ID for end-to-end visibility and traceability. · opentext.com, 12 Oct 2026
- Availability
- The service provides automatic failover between OpenText data centers for availability. · opentext.com, 12 Oct 2026
- Capacity
- Cloud scalability removes capacity constraints and bottlenecks caused by fax channel limitations. · opentext.com, 12 Oct 2026
- Data residency
- OpenText says customers can choose a Europe-based server for Fax Cloud Connect. · blogs.opentext.com, 12 Oct 2026
- Deployment
- The product is a hybrid solution combining OpenText Fax with the OpenText Cloud. · opentext.com, 12 Oct 2026
- Encryption
- The OpenText Cloud fax network data sheet states that data is encrypted with 128-bit encryption at rest and 256-bit encryption in transit, with keys rotated every 30 days. · opentext.com, 12 Oct 2026
- Fax numbers
- Users can select new numbers from a pre-provisioned pool for immediate assignment and use. · opentext.com, 12 Oct 2026
- Free plan
- No · opentext.com, 23 Sept 2026
- HIPAA
- OpenText says it can sign business associate agreements for Fax Cloud Connect to help drive HIPAA compliance. · opentext.com, 12 Oct 2026
- Inbound faxing
- Yes · opentext.com, 23 Sept 2026
- Infrastructure
- The service eliminates the need for on-site fax telephony components and their associated maintenance and costs. · opentext.com, 12 Oct 2026
- Integrations
- It uses OpenText Fax features, functionality, and integrations; the product overview depicts back-end systems, email, desktop, print/scan MFP, phone, and portal inputs. · opentext.com, 12 Oct 2026
- Intended users
- The product overview identifies IT, system administrators, system architects, and telecommunications personnel as staff who can focus on other initiatives when telephony work is removed. · opentext.com, 12 Oct 2026
- Internet access
- Users need an internet connection to securely transmit faxes to and from the OpenText Fax server. · opentext.com, 12 Oct 2026
- Maker founded
- OpenText says it was founded in 1991. · opentext.com, 12 Oct 2026
- Maker headquarters
- OpenText lists its corporate headquarters at 275 Frank Tompa Drive, Waterloo, Ontario, Canada. · opentext.com, 12 Oct 2026
- Number portability
- Organizations can keep their fax numbers if they leave the service, including numbers added while using it. · opentext.com, 12 Oct 2026
- Number porting
- The service ports existing fax numbers and tracks porting status with the OpenText Number Porting Automation tool. · opentext.com, 12 Oct 2026
- Regional hosting
- An OpenText blog says a Europe-based server option for Fax Cloud Connect became available in the 25.4 release. · blogs.opentext.com, 12 Oct 2026
- Support
- OpenText lists Fax Cloud Connect support hours as 8:00 am–8:00 pm ET, with 24×7 coverage for Severity 1 issues under Protect Anytime Hours. · opentext.com, 12 Oct 2026
- Telephony infrastructure
- It removes the need for on-site fax telephony components and their associated maintenance and troubleshooting. · opentext.com, 12 Oct 2026
- Virtual fax number
- Yes · opentext.com, 23 Sept 2026
- What it does
- OpenText Fax Cloud Connect moves fax transmissions to the cloud while retaining the OpenText Fax server. · opentext.com, 12 Oct 2026
- Who it is for
- OpenText describes the service as helping organizations whose IT, system administration, architecture, and telecommunications staff want to reduce fax infrastructure workload. · opentext.com, 12 Oct 2026
Where OpenText Fax Cloud Connect stands on Freedom251
- Online Fax Services#57 of 103