mFax (now Documo)

Name: mFax (now Documo)
Price: 125 USD

Free trial APIiPhoneWeb

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What mFax (now Documo) is

mFax, now Documo, is a paid cloud fax platform launched in 2017 for healthcare organisations. Users can send and receive faxes from a browser without fax machines or phone lines, with web, iOS, and API access. Its REST Cloud Fax API supports programmatic sending and receiving, delivery tracking, and document-processing triggers. OCR and AI features classify documents, extract patient data, and create searchable PDFs from faxes and scans. Listed EHR integrations include Open EMR, ModMed, NextGen Enterprise, and PointClickCare. Documo states that the service is HIPAA compliant, SOC 2 Type II audited, and HITRUST e1 certified, with a BAA available. Transmissions use TLS 1.2 or later and AES-256, with actions recorded in an audit trail. Plans start at $25 a month billed annually. A 14-day trial includes 100 pages; the Solo plan includes 300 pages monthly, one user, and one fax number.

Who it suits

Documo suits healthcare providers and related organisations needing browser, mobile, or API faxing with listed compliance support. It also fits teams requiring EHR connections or document processing.

What it does well

Browser faxing without machines or phone lines
REST API with delivery tracking
OCR and AI document processing
HIPAA, SOC 2, and HITRUST claims
14-day trial includes 100 pages

What to know first

No free plan
Solo includes one user
Solo includes 300 pages monthly
Web portal allows 10 attachments per fax

Plans

Plan	Billed and limits	Price
Business	annually · 2,500 pages/month · 10 users · 5 fax numbers · $3.00/mo additional user · $3.00/mo additional number · $0.08/additional page · Reseller Tools · API Access	$125 a month
Solo	annually · 300 pages/month · 1 user · 1 fax number · $3.00/mo additional user · $3.00/mo additional number · $0.15/additional page	$25 a month
Enterprise	annually · 6,000 pages/month · 50 users · 10 fax numbers · $3.00/mo additional user · $3.00/mo additional number · $0.07/additional page · SSO	$250 a month
Professional	annually · 800 pages/month · 3 users · 1 fax number · $3.00/mo additional user · $3.00/mo additional number · $0.09/additional page · Team Management · Electronic Signatures	$62.50 a month
Custom	customized pricing · Thousands to millions of pages · Unlimited users · Unlimited fax numbers · Volume and term discounts · Dedicated account management · AI-enabled workspaces · OCR · Document classification · Data extraction	On request

As documo.com lists them, read 12 Oct 2026. The maker's own page has the final word.

Verdict

Documo provides cloud faxing, API access, document processing, and healthcare-focused compliance claims. Its paid plans and included page, user, and attachment limits should be checked against expected fax volume.

Facts from mFax (now Documo)'s own pages

API: The REST-based Cloud Fax API supports programmatic fax sending and receiving, delivery status tracking, and triggering intelligent document processing. · documo.com, 12 Oct 2026
Document processing: Its IDP features use OCR and AI to classify documents, extract patient data, and create searchable PDFs from faxes and scans. · documo.com, 12 Oct 2026
EHR integrations: The pricing page lists Open EMR, ModMed, NextGen Enterprise, and PointClickCare as available EHRs. · documo.com, 12 Oct 2026
Encryption: Cloud Fax transmissions use TLS 1.2 or later and AES-256, and the service records actions in an audit trail. · documo.com, 12 Oct 2026
Founded: 2017 · documo.com, 28 Sept 2026
Intended users: Documo describes its customers as including healthcare providers, hospitals, health systems, multi-site clinics, healthtech companies, and channel partners. · documo.com, 12 Oct 2026
Notable limit: The web portal allows up to 10 attachments per fax, with a 500 MB total attachment limit and a 100 MB limit per attachment. · help.documo.com, 12 Oct 2026
Product: Documo (mFax) launched in 2017 as a HIPAA-compliant cloud fax platform. · documo.com, 12 Oct 2026
Security: Documo says it is HIPAA compliant, SOC 2 Type II audited, and HITRUST e1 certified, with a BAA available for its products. · documo.com, 12 Oct 2026
Support: Documo support is available by live chat, phone, or email from 9 a.m. to 6 p.m. EST, Monday through Friday. · documo.com, 12 Oct 2026
Trial: The fax free trial lasts 14 days and includes 100 pages. · help.documo.com, 12 Oct 2026
What it does: Documo Cloud Fax lets healthcare organizations send and receive faxes from a browser without fax machines or phone lines. · documo.com, 12 Oct 2026