mFax, now Documo, is a paid cloud fax platform launched in 2017 for healthcare organisations. Users can send and receive faxes from a browser without fax machines or phone lines, with web, iOS, and API access. Its REST Cloud Fax API supports programmatic sending and receiving, delivery tracking, and document-processing triggers. OCR and AI features classify documents, extract patient data, and create searchable PDFs from faxes and scans. Listed EHR integrations include Open EMR, ModMed, NextGen Enterprise, and PointClickCare. Documo states that the service is HIPAA compliant, SOC 2 Type II audited, and HITRUST e1 certified, with a BAA available. Transmissions use TLS 1.2 or later and AES-256, with actions recorded in an audit trail. Plans start at $25.00 USD per month billed annually. A 14-day trial includes 100 pages; the Solo plan includes 300 pages monthly, one user, and one fax number.
Who it is for
Documo suits healthcare providers and related organisations needing browser, mobile, or API faxing with listed compliance support. It also fits teams requiring EHR connections or document processing.
What is good
- Browser faxing without machines or phone lines
- REST API with delivery tracking
- OCR and AI document processing
- HIPAA, SOC 2, and HITRUST claims
- 14-day trial includes 100 pages
What to know first
- No free plan
- Solo includes one user
- Solo includes 300 pages monthly
- Web portal allows 10 attachments per fax
Verdict
Documo provides cloud faxing, API access, document processing, and healthcare-focused compliance claims. Its paid plans and included page, user, and attachment limits should be checked against expected fax volume.
mFax (now Documo) plans and pricing
All plansCompared on online fax services
- Free plan
- No
- Paid from
- $25/mo
- Monthly page allowance
- 300 pages/mo
- Virtual fax number
- Yes
- Inbound faxing
- Yes
- Mobile apps
- Yes
- International faxing
- Yes
- Compliance support
- hipaa
- Users included
- 1 users
