Ochatbot
What Ochatbot is
Ochatbot is a web AI chatbot for ecommerce sales, customer support, lead generation, and customer insights, with multichannel deployment and API access. Its visual flow builder, AI bot generation, knowledge-base answers, and human handoff support different conversation workflows. Generative AI works alongside scripted intents and can use product catalogs, FAQs, and policies as training material. Shopping features include recommendations, product finding, abandoned-cart reminders, order tracking, and add-to-cart actions. Reports track interactions, conversions, revenue, and converted abandoned carts. Connections are listed for Shopify, Magento, BigCommerce, and WooCommerce; Zapier can send fields and forms to more than 1,000 platforms. Ometrics says customer data belongs to customers, is not resold or shared, and conversations remain in the customer environment rather than public LLMs. The Free plan costs nothing for up to 1,000 monthly visitors. Starter is $9 a month, Basic $97 a month, and Plus $247 a month.
Who it suits
Ochatbot suits ecommerce teams seeking automated shopping assistance, support, lead capture, and analytics. Its audience spans personal experimentation, small sites, and larger companies, depending on plan.
What it does well
- Visual flow builder and AI bot generation
- Supports knowledge-base answers and human handoff
- Includes ecommerce shopping actions
- Connects with major ecommerce platforms
- Free plan and 7-day trial
What to know first
- Free plan limited to 1,000 monthly visitors
- Monthly visitor overage fees apply
- HIPAA AI may require a BAA and custom development
- Some listed plans have no price
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Scripted NLP AI + Leadbot | 1,000 monthly visitors | On request |
| Scripted NLP AI | 10,000 monthly visitors · 50+ prebuilt standard intents · 50 custom intents | On request |
| Generative AI | 3,000 monthly visitors · 1,000 responses · 50+ prebuilt standard intents · 100 custom intents | On request |
| Enterprise | 100,000+ monthly visitors · 30,000+ responses | On request |
| Free | Up to 1,000 monthly visitors · 100 products and SKUs · 5 FAQ prompts · 6 months data storage | Free |
| Plus | Up to 50,000 monthly visitors · 10,000 products and SKUs · unlimited data storage · weekly automatic product and content sync | $247 a month |
| Pro | Up to 100,000 monthly visitors · unlimited products and SKUs · multiple domains · white labeling · daily automated product and content sync | $497 a month |
| Starter | Up to 2,000 monthly visitors · 3,000 products and SKUs · 10 FAQ prompts · 3 document prompts · 1 year data storage | $9 a month |
The first 8 of 9 plans, as ochatbot.com lists them, read 22 Sept 2026. The maker's own page has the final word. Every plan
Verdict
Ochatbot combines scripted and generative chatbot tools with ecommerce workflows and reporting. Review visitor limits, overage charges, and the plan details before choosing a tier.
Facts from Ochatbot's own pages
- AI features
- The chatbot combines generative AI with scripted intents and can be trained on a business's product catalog, FAQs, and policies. · ochatbot.com, 12 Oct 2026
- AI bot generation
- Yes · ochatbot.com, 22 Sept 2026
- Analytics
- Ochatbot reporting tracks customer interactions and business metrics such as conversions, revenue, and converted abandoned carts. · ometrics.com, 12 Oct 2026
- Audience
- The pricing page describes Free for experimentation and personal use, Starter for small sites, lead generation and support, and Pro for large and enterprise companies. · ometrics.com, 12 Oct 2026
- Company
- Ometrics says it is based in Evergreen, Colorado, and launched Ochatbot in 2017. · ometrics.com, 12 Oct 2026
- Data handling
- The homepage says conversations and customer information stay within the customer's environment and are not shared with public LLMs such as ChatGPT. · ochatbot.com, 12 Oct 2026
- Deployment channels
- multichannel · ochatbot.com, 22 Sept 2026
- Free plan
- Yes · ochatbot.com, 22 Sept 2026
- HIPAA
- The Basic plan is listed as HIPAA compliant, with a note that HIPAA compliant AI requires a BAA and may need additional custom development. · ometrics.com, 12 Oct 2026
- Human handoff
- Ochatbot can transfer shoppers with complex questions to a live chat agent when one is available. · ochatbot.com, 12 Oct 2026
- Integrations
- The maker says Ochatbot connects with ecommerce platforms including Shopify, Magento, BigCommerce, and WooCommerce, and can send fields and forms to over 1,000 platforms through Zapier. · ometrics.com, 12 Oct 2026
- Knowledge-base answers
- Yes · ochatbot.com, 22 Sept 2026
- Overage fees
- Monthly visitor overage fees are listed as $18 per 1,000 for Free, $9 for Starter, $6 for Basic and Plus, and $2 for Pro. · ometrics.com, 12 Oct 2026
- Privacy
- Ometrics says customer data belongs to its customers and is not resold or shared with others, and describes itself as GDPR and CCPA compliant. · ometrics.com, 12 Oct 2026
- Purpose
- Ochatbot is an AI chatbot for ecommerce sales, customer support, lead generation, and customer insights. · ometrics.com, 12 Oct 2026
- Shopping tools
- Features include product recommendations, product finder, abandoned cart reminders, order status tracking, and add-to-cart functionality. · ochatbot.com, 12 Oct 2026
- Support
- Support is available by email and by phone at 800-700-8077, Monday through Friday, 8 am to 5 pm MST. · ometrics.com, 12 Oct 2026
- Visual flow builder
- Yes · ochatbot.com, 22 Sept 2026
Where Ochatbot stands on Freedom251
- Chatbot Builders#74 of 257