NiCE Feedback Management

What NiCE Feedback Management is

NiCE Feedback Management is a web-based voice-of-the-customer product from NiCE. It brings feedback from multiple channels into one offering, including voice, email, SMS, chat, social channels, IVR, WhatsApp, Instagram direct messages, Facebook Messenger, web links and auto-callback. Sentiment analysis can help organize feedback by the sentiment it expresses, while closed-loop workflows support follow-up processes. API access is also available. NiCE was founded in 1986 and is headquartered in Ra’anana, Israel. The product is paid, with pricing available on request. Its broad range of listed feedback sources may suit organizations that gather customer input across several channels and want sentiment analysis and workflows for responding to it. The web platform provides browser-based access. Buyers considering the product can contact NiCE for pricing and assess whether its channel coverage, sentiment analysis, workflows and API access fit their needs.

Who it suits

It suits organizations that collect feedback across channels such as voice, messaging, social platforms and web links. Teams seeking sentiment analysis, closed-loop workflows or API access may also find its listed capabilities relevant.

Getting started

1. Visit the NiCE Voice of the Customer website.
2. Contact NiCE to request pricing.
3. Use the product on the web.

Verdict

Choose NiCE Feedback Management if you need a web-based product covering a wide range of feedback sources, with sentiment analysis and closed-loop workflows. Contact NiCE for pricing and consider whether its listed web platform fits your requirements.