Mezmo

Name: Mezmo
Author: Mezmo

by Mezmo

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What Mezmo is

Mezmo combines AURA, a production control plane, with an optimized data plane for AI-assisted operational workflows. It is aimed at platform engineering and SRE teams working with telemetry and incidents. AURA is an open-source SRE agent harness that runs in the user’s environment, using their tools, telemetry, and operational context. It can triage alerts, investigate incidents, and surface root causes with evidence. Active Telemetry filters, enriches, and routes telemetry in real time, while related events can be clustered to prepare context for AI-assisted analysis. Workflows include deployment regression diagnosis, alert storm triage, on-call handoffs, and performance regression investigation. Log features include pipelines, structured parsing, live tailing, and archive export; pipeline destinations include services such as Datadog, Kafka, S3, and Splunk. The SRE agent supports a user-provided LLM or Mezmo-managed models, with tool adapters for PagerDuty, Slack, log search, metrics, and tracing. Pricing is custom and depends on data volume and retention needs; a 30-day trial is listed, but there is no free plan.

Who it suits

Mezmo suits platform engineering and SRE teams seeking telemetry processing and AI-assisted incident workflows. Its log access controls and deployment options may also matter to teams with specific operational requirements.

What it does well

Triage and investigate incidents with evidence-backed root causes.
Filters, enriches, and routes telemetry in real time.
Offers log pipelines, parsing, live tailing, and archive export.
Supports bring-your-own or Mezmo-managed models.
AURA can run on a laptop, Docker, or Kubernetes.

What to know first

No free plan is listed.
Pricing is available on request.
Searchable log retention is limited to 3, 7, 14, or 30 days.
AURA documentation requires macOS or Linux.

Plans

Plan	Billed and limits	Price
Custom pricing	Based on data volume and retention needs · AI features included · no separate AI query charges	On request

As mezmo.com lists them, read 10 Oct 2026. The maker's own page has the final word.

Verdict

Mezmo brings log handling and telemetry workflows together with an SRE agent for investigation and triage. Buyers should weigh its custom pricing and retention options against their operational needs.

Facts from Mezmo's own pages

Access control: Built-in role-based access controls limit users and agents to logs they are authorized to inspect. · mezmo.com, 10 Oct 2026
Access controls: The pricing page says built-in RBAC restricts users’ and agents’ log access to what they are authorized to inspect. · mezmo.com, 9 Oct 2026
AI context: The platform clusters related events and prepares telemetry context for AI-assisted root cause analysis. · mezmo.com, 10 Oct 2026
Archive export: Yes · mezmo.com, 24 Sept 2026
AURA: AURA is an open-source SRE agent harness that runs in your environment with your tools, telemetry, and operational context. · docs.mezmo.com, 9 Oct 2026
Compliance: Mezmo identifies SOC 2 Type II, ISO 27001, HIPAA, GDPR, PCI-DSS Level 1, and CSA STAR Level 1 among its compliance credentials. · mezmo.com, 10 Oct 2026
Data handling: Mezmo says it does not store customer log data for more than 30 days and offers searchable retention plans of 3, 7, 14, or 30 days. · mezmo.com, 10 Oct 2026
Data retention: The security page says customer log data is not stored for more than 30 days and lists searchable log plans of 3, 7, 14, or 30 days. · mezmo.com, 9 Oct 2026
Deployment: Mezmo Edge can process telemetry in a customer environment, and AURA can be deployed in a Kubernetes cluster using Helm. · mezmo.com, 10 Oct 2026
Destinations: Pipeline destinations include Datadog, Elasticsearch, Google Cloud Storage, Kafka, New Relic, OpenTelemetry, Prometheus Remote Write, S3, Splunk, and Sumo Logic. · docs.mezmo.com, 10 Oct 2026
Founded: 2015 · mezmo.com, 19 Oct 2026
Free plan: No · mezmo.com, 24 Sept 2026
Incident analysis: Mezmo’s SRE agent triages alerts, investigates incidents, and surfaces root causes with evidence. · mezmo.com, 9 Oct 2026
Integrations: Documented ingestion integrations include AWS CloudWatch, Docker, Fluent Bit, Fluentd, GitHub Events, Heroku Logs, OpenTelemetry Exporter, Vercel, and Vector. · docs.mezmo.com, 10 Oct 2026
Live log tailing: Yes · mezmo.com, 24 Sept 2026
Log pipelines: Yes · mezmo.com, 24 Sept 2026
Model choice: Mezmo supports its native agents or customer-connected models and workflows through MCP. · mezmo.com, 10 Oct 2026
Pricing basis: Pricing depends on data volume and retention needs, and the pricing page displays no dollar amounts. · mezmo.com, 9 Oct 2026
Product: Mezmo pairs the AURA production-grade control plane with an optimized data plane to help platform engineering and SRE teams deploy AI-powered workflows. · mezmo.com, 10 Oct 2026
Security: Mezmo says its security program aligns with SOC 2, ISO 27001:2022, HIPAA, and PCI DSS frameworks, and describes encryption in transit and at rest. · mezmo.com, 10 Oct 2026
SRE workflows: AURA supports workflows such as alert investigation, deployment regression diagnosis, alert storm triage, on-call handoffs, and performance regression investigation. · mezmo.com, 10 Oct 2026
Structured log parsing: Yes · mezmo.com, 24 Sept 2026
Supported agent platforms: The Mezmo Agent documentation lists Ubuntu, Debian, CentOS, RHEL, Kubernetes, Windows, and OpenShift as supported platforms, with Linux AMD64 and ARM64 architectures. · docs.mezmo.com, 10 Oct 2026
Telemetry processing: Mezmo ingests and transforms logs, metrics, and traces through Mezmo Edge, OpenTelemetry, or direct connection. · mezmo.com, 10 Oct 2026