Freedom251 › Customer Community Software
LabiDesk
What LabiDesk is
LabiDesk is web-based helpdesk software combining a shared inbox, help center portal, live chat, knowledge base, and public roadmap. Teams can customize shared and individual folders, use multiple mailboxes, and choose LabiDesk’s mail server or SMTP. Automation rules distribute and assign tickets, change statuses, send reminders, and set priorities. Its mini CRM view can show contact details, location, web sessions, visited pages, tickets, chats, and notes. LabiKnow supports articles, product announcements, and a public roadmap. LabiChat adds live chat, chatbots, triggers, and campaigns tied to customer actions and page visits. Growth and Enterprise include Facebook Messenger, WhatsApp, Twitter, Instagram, SMS, Shopify, Magento, BigCommerce, Zapier, Integrately, and custom integrations. Plans are paid: Starter costs $79 a month, Growth 189.00 USD, and Enterprise 589.00 USD. A 14-day trial requires no credit card.
Who it suits
LabiDesk suits support teams needing shared inboxes, ticket automation, customer context, knowledge bases, and live chat. Growth and Enterprise fit organizations requiring omnichannel and ecommerce integrations.
What it does well
- Customizable shared and individual inbox folders
- Automation routes, assigns, and prioritizes tickets
- Customer records include web and support activity
- Knowledge base with roadmap publishing
- 14-day trial without a credit card
What to know first
- No free plan is listed
- Starter includes three mailboxes
- Higher-tier channels and integrations require Growth or Enterprise
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | $288 month; yearly price shown as $189 per month · 20 Agents · 1 Projects (Domains) · 500000 Tracked Users · 20 Mailboxes | $189 a month |
| Enterprise | $988 month; yearly price shown as $589 per month · Unlimited Agents · 1 Projects (Domains) · Unlimited Tracked Users · Unlimited Mailboxes | $589 a month |
| Starter | $128 month; yearly price shown as $79 per month · 5 Agents · 1 Projects (Domains) · 25000 Tracked Users · 3 Mailboxes | $79 a month |
As labidesk.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
LabiDesk combines ticket management, customer records, self-service content, and chat in one web service. Its tiered plans and channel availability should be matched to the support volume and integrations required.
Facts from LabiDesk's own pages
- Automation
- Automation rules can distribute tickets, change ticket status, send reminders, assign tickets, and prioritize them. · labidesk.com, 11 Oct 2026
- Channels
- The pricing page lists Facebook Messenger, WhatsApp, Twitter, Instagram, and SMS in the Growth and Enterprise omnichannel inbox. · labidesk.com, 11 Oct 2026
- Customer records
- The mini CRM customer view can show web sessions, visited pages, submitted tickets, chats, notes, contact details, name, and location. · labidesk.com, 11 Oct 2026
- Ecommerce
- The Growth and Enterprise plans list Shopify, Magento, and BigCommerce as eCommerce integrations. · labidesk.com, 11 Oct 2026
- Headquarters
- New York, New York, USA · labidesk.com, 28 Sept 2026
- Inbox
- The shared inbox gives helpdesk team members access to shared and individual folders, which can be customized. · labidesk.com, 11 Oct 2026
- Integrations
- The Growth and Enterprise plans list Zapier, Integrately, and custom integrations. · labidesk.com, 11 Oct 2026
- Knowledge base
- LabiKnow provides a customizable help center with articles, product announcements, and a public roadmap. · labidesk.com, 11 Oct 2026
- Live chat
- LabiChat includes live chat, chatbots, triggers, and campaigns tied to customer actions and page visits. · labidesk.com, 11 Oct 2026
- Mailboxes
- LabiDesk supports multiple mailboxes and says users can use its mail server or SMTP. · labidesk.com, 11 Oct 2026
- Product
- LabiDesk describes itself as all-in-one helpdesk software with shared inbox, help center portal, live chat, knowledge base, and public roadmap. · labidesk.com, 11 Oct 2026
- Support
- The homepage says LabiDesk offers customer support 24/7 and lists [email protected] as its contact email. · labidesk.com, 11 Oct 2026
- Trial
- The pricing page offers a 14-day free trial and says no credit card is required. · labidesk.com, 11 Oct 2026
Where LabiDesk stands on Freedom251
- Customer Community Software#18 of 37