Side by side
LabiDesk vs Talkyard
Both stand on customer community software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial Web
LabiDesk combines ticket management, customer records, self-service content, and chat in one web service. Its tiered plans and channel availability should be matched to the support volume and integrations required.
Visit LabiDesk
Free trial APISelf-hostedWeb
Talkyard combines team discussions, Q&A, idea management, and blog commenting. It is more focused on structured collaboration than on full-featured chat.
Visit TalkyardThe facts
| LabiDesk | Talkyard | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | Web | API, Self-hosted, Web |
| Lowest paid plan | Starter: $79 a month | Standard: €4 per coworker a month |
| Plans published | 3 | 3 |
| Maker | Not published | Not published |
| Website | labidesk.com | talkyard.io |
| On customer community software | #18 of 37 | #14 of 37 |
LabiDesk: what it does well
- Customizable shared and individual inbox folders
- Automation routes, assigns, and prioritizes tickets
- Customer records include web and support activity
- Knowledge base with roadmap publishing
- 14-day trial without a credit card
What to know first
- No free plan is listed
- Starter includes three mailboxes
- Higher-tier channels and integrations require Growth or Enterprise
Talkyard: what it does well
- Q&A surfaces repeated answers
- Idea sorting by Like votes
- Threaded discussion navigation
- Custom groups, permissions, and task assignment
- Daily off-site backups on hosted plans
What to know first
- No free plan
- Chat is described as fairly basic
- Business plan requires €300 monthly minimum
- Write API requires contacting Talkyard
Alternatives to LabiDesk Alternatives to Talkyard The whole list