Key Survey
by Key Survey
What Key Survey is
Key Survey is an enterprise platform for collecting, managing, and analyzing feedback. Its survey builder handles matrix and numeric-allocation questions, file uploads, multilingual surveys, validation rules, skip logic, and branching. Surveys can be distributed by email, online portal, mobile apps, or an embedded third-party webpage. The mobile app downloads surveys for offline collection and later synchronizes data with the server. Reporting includes summary, respondent-level, statistical, and custom reports, with exports to PDF, Excel, CSV, SPSS, and XML. A SOAP-based Web Services API can publish and manage surveys, extract data, and create or manage users and tasks. Key Survey supports SAML 2.0 cloud single sign-on, including Microsoft Active Directory Federation Services and CA SiteMinder. Enterprise security features include encryption at rest and in transit, password controls, and audit logs. Self-hosting is available. The company was founded in 2003 and is headquartered in Quincy, Massachusetts. Pricing is available on request, with a 30-day trial.
Who it suits
Key Survey is aimed at organizations running enterprise feedback, employee engagement, voice-of-the-customer, or market research programs. It suits teams needing offline collection, detailed reporting, APIs, and enterprise controls.
What it does well
- Supports branching, skip logic, and validation
- Offline mobile collection synchronizes with server
- Exports reports to multiple formats
- SOAP Web Services API included
- SAML 2.0 single sign-on
What to know first
- No free plan
- Pricing is available only on request
- Enterprise features may require self-hosting or paid plans
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | 1 user · 30 days access · 50 emails · reporting based on 20 responses · advanced logic · limited email notifications · limited distribution options · multilingual surveys · 24/5 technical support | On request |
| Enterprise | User-based pricing · unlimited surveys · unlimited responses · unlimited reporting · advanced logic · multiple distribution options · mobile/offline app · dedicated success manager · 24/5 technical support and live chat | On request |
As keysurvey.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Key Survey combines broad survey design, distribution, reporting, and integration features for enterprise feedback programs. Its paid, request-based pricing and enterprise orientation are central considerations.
Facts from Key Survey's own pages
- Response analytics
- Yes · keysurvey.com, 21 Sept 2026
- API access
- Yes · keysurvey.com, 21 Sept 2026
- Company history
- FORM's company timeline says Key Survey was built in 2003 as a configurable survey platform for company-wide feedback. · keysurvey.com, 12 Oct 2026
- Custom branding
- Yes · keysurvey.com, 21 Sept 2026
- Distribution
- Surveys can be distributed by email, online portal, mobile apps, or embedded in a third-party web page. · keysurvey.com, 12 Oct 2026
- Founded
- 2003 · keysurvey.com, 28 Sept 2026
- Free plan
- No · keysurvey.com, 21 Sept 2026
- Headquarters
- The company contact page lists its US headquarters at 859 Willard Street, Suite 400, Quincy, Massachusetts 02169. · keysurvey.com, 12 Oct 2026
- Hosting
- The pricing page lists self-hosting as an option for meeting company integration and security requirements. · keysurvey.com, 12 Oct 2026
- Integrations
- Its Web Services API can publish and manage surveys, extract survey data, and create or manage users and tasks; the page says the API is based on SOAP standards. · keysurvey.com, 12 Oct 2026
- Intended customers
- The site describes Key Survey as an enterprise survey platform and highlights enterprise feedback, employee engagement, voice of the customer, and market research use cases. · keysurvey.com, 12 Oct 2026
- Logic branching
- Yes · keysurvey.com, 21 Sept 2026
- Offline use
- The mobile app can download surveys for offline data collection and synchronize data with the server. · keysurvey.com, 12 Oct 2026
- Purpose
- Key Survey is an integrated platform for collecting, managing, and analyzing enterprise feedback. · keysurvey.com, 12 Oct 2026
- Reporting
- The product offers summary, respondent-level, statistical, and custom reports, with exports including PDF, Excel, CSV, SPSS, and XML. · keysurvey.com, 12 Oct 2026
- Security
- The feature list states that the enterprise product includes encryption at rest and in transit, password complexity controls, and audit logs. · keysurvey.com, 12 Oct 2026
- Single sign-on
- Key Survey supports cloud single sign-on using SAML 2.0 and names Microsoft Active Directory Federation Services and CA SiteMinder as examples. · keysurvey.com, 12 Oct 2026
- Support
- The pricing page lists 24/5 technical support for Starter and Enterprise, and 24/5 live chat for Enterprise. · keysurvey.com, 12 Oct 2026
- Survey creation
- The feature list includes question types such as matrix, numeric allocation, file upload, and multilingual surveys, with skip logic, branching, and validation rules. · keysurvey.com, 12 Oct 2026
Where Key Survey stands on Freedom251
- Survey Software#85 of 131