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Incidental

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What Incidental is

Incidental is open-source incident management software for declaring, managing and resolving incidents. Teams can coordinate through Slack or the Incidental web interface, and public status pages provide a way to communicate incident status to customers. Its listed customization options include severities, fields, incident types and response roles. Custom workflows are marked as coming soon. Incidental is free and licensed under the MIT License. The README includes self-hosting setup instructions using Docker, Docker Compose, pnpm and Node.js 18, along with configuration for hosted backend and frontend URLs. Slack use requires a valid account and permission for Incidental to access the workspace. The terms say Slack data references are stored where possible, with other data needed for functionality securely stored and encrypted. The privacy policy describes access controls, availability and disaster recovery processes, and regular vulnerability testing. Stripe handles payment information, which Incidental says it cannot access. Maintenance may temporarily suspend service for up to about one hour per month; the terms describe availability as about 99.9%.

Who it suits

Incidental suits teams looking for an open-source way to coordinate incident response through Slack or a web interface. It may also suit teams that want to self-host using the documented setup tools.

What it does well

  • Free and licensed under the MIT License.
  • Manage incidents through Slack or a web UI.
  • Provides public status pages.
  • Offers configurable incident fields and roles.

What to know first

  • Slack use requires a valid Slack account.
  • Custom workflows are coming soon.
  • Maintenance can cause temporary service suspensions.

Limits

Custom workflows are described as coming soon. The terms say maintenance can cause temporary suspensions of up to about one hour per month and describe availability as about 99.9%.

Getting started

  1. Visit https://www.incidental.dev/.
  2. Choose the web platform or follow the project's self-hosting route.
  3. For local setup, use the documented Docker, Docker Compose, pnpm, and Node.js 18 instructions.
  4. Configure hosted backend and frontend URLs as described in the project instructions.
  5. For Slack-based incident management, use a valid Slack account and authorize access to your workspace.

Verdict

Incidental provides incident coordination through Slack or its web interface, alongside public status pages and configurable incident details. Teams should account for the Slack authorization requirement or review the self-hosting setup.

Questions

How much does Incidental cost?

Incidental is free.

Is Incidental open source?

Yes. The project says it is licensed under the MIT License.

Which platforms does Incidental support?

It is available on the web and as self-hosted software.

Do I need Slack to use Incidental?

Teams can manage incidents through Slack or the Incidental UI. Slack use requires a valid Slack account and authorization for workspace access.

Can teams publish status pages?

Yes. Incidental provides public status pages for communicating incident information to customers.

How can I contact support?

Support requests can be sent to [email protected].

Facts from Incidental's own pages

Availability
The terms say maintenance may cause temporary suspensions of up to about one hour per month, described as about 99.9% availability. · incidental.dev, 4 Oct 2026
Customization
The README lists custom severities, fields, incident types, and response roles. · github.com, 9 Oct 2026
Data handling
The privacy policy says payment information is handled by Stripe and sent directly to the payment provider, and that Incidental does not have access to it. · incidental.dev, 9 Oct 2026
Data location
The privacy policy says personal data may be stored and processed in the United Kingdom or other countries where Incidental or its service providers maintain facilities. · incidental.dev, 9 Oct 2026
Features
The project lists custom severities, fields, incident types, and roles among its features. · github.com, 4 Oct 2026
Incident management
Teams can manage incidents through Slack or the Incidental UI. · incidental.dev, 4 Oct 2026
License
The project says it is licensed under the MIT License. · github.com, 4 Oct 2026
Open-source license
The repository says the project is licensed under the MIT License. · github.com, 9 Oct 2026
Payment data
The privacy policy says Stripe handles payment information and Incidental does not have access to it. · incidental.dev, 4 Oct 2026
Privacy and security
The privacy policy says Incidental uses access controls, availability and disaster recovery processes, and regular vulnerability testing. · incidental.dev, 4 Oct 2026
Product
Incidental describes itself as an open-source incident management platform for declaring, managing, and resolving incidents. · github.com, 9 Oct 2026
Purpose
Incidental describes itself as open source incident management software. · incidental.dev, 4 Oct 2026
Security and resilience
The privacy policy says Incidental uses physical and logical access controls and conducts regular testing to identify and address vulnerabilities. · incidental.dev, 9 Oct 2026
Self-hosting
The README provides local setup instructions using Docker, Docker Compose, pnpm, and Node.js 18, and describes configuring hosted backend and frontend URLs. · github.com, 9 Oct 2026
Slack access
The terms say customers must have a valid Slack account and authorize Incidental to access their Slack workspace. · incidental.dev, 4 Oct 2026
Slack workflow
Teams can declare and manage incidents within Slack, and the homepage says incidents can also be managed from the Incidental UI. · incidental.dev, 9 Oct 2026
Status pages
Incidental offers customizable status pages for sharing incident status with stakeholders; the homepage says these help manage customer expectations. · github.com, 9 Oct 2026
Support
The support page directs users to email [email protected] for support requests. · incidental.dev, 9 Oct 2026
Web interface
The project README lists a web UI for managing incidents. · github.com, 9 Oct 2026
Workflows
The README labels custom incident workflows as coming soon. · github.com, 9 Oct 2026

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