Impres CRM is a web-based customer relationship management system designed for life sciences organizations. Its configurable, à-la-carte modules serve primary care, specialty and hospital representatives, medical science liaisons, consumer and pharmacy teams, and multichannel or virtual work. The system includes visual territory management and intelligent algorithms, plus a business plan module and direct ordering. Teams can use market research and surveys, and review data through a customized reporting and analytics portal. Impres says the CRM supports customer engagement and productivity, with real-time insights intended to inform strategic decisions. It also describes the system as offering unlimited customization flexibility. A customer testimonial on the CRM page describes tailored setup, training for the customer’s team, and ongoing support. Impres began in 2005 as a Canadian contract sales organization and later started developing proprietary tools to improve productivity. The company is headquartered in Cambridge, Ontario, Canada. The CRM is paid, and Impres asks prospective customers to contact the company for pricing.
Who it is for
Impres CRM suits life sciences organizations that need tools for customer engagement, territory management, planning, ordering, research, and reporting. Its modules address sales representatives, medical science liaisons, consumer and pharmacy teams, and virtual work.
What is good
- Modules cover several life sciences roles and engagement types.
- Includes visual territory management and intelligent algorithms.
- Business planning and direct ordering are listed capabilities.
- Offers market research, surveys, and a reporting portal.
- Impres describes unlimited customization flexibility.
What to know first
- Pricing is available by contacting Impres.
- The listed platform is web only.
Verdict
Choose Impres CRM if your life sciences team needs configurable modules for representatives, medical science liaisons, consumer or pharmacy teams, or virtual work. Its territory, planning, ordering, research, and reporting capabilities support a broad set of activities. Look elsewhere if you need published pricing or a platform beyond web.
Get started with Impres CRM
- Visit the Impres CRM website.
- Contact Impres to discuss pricing and the system.
- Choose the modules that fit your life sciences teams.
- Discuss configuration, training, and support with Impres.
Questions about Impres CRM
What does Impres CRM cost?
Impres directs prospective customers to contact the company for pricing.
Which platform does Impres CRM support?
The listed platform is web.
Who is Impres CRM for?
Impres positions it for life sciences, with modules for representatives, medical science liaisons, consumer and pharmacy teams, and multichannel or virtual work.
What capabilities does the CRM include?
Listed capabilities include visual territory management, business planning, direct ordering, market research and surveys, and a customized reporting and analytics portal.
Can the CRM be customized?
Impres describes it as offering unlimited customization flexibility.
Does Impres provide training and support?
A customer testimonial on the CRM page describes tailored system setup, team training, and support.
Compared on healthcare CRM software
- Referral management
- No
- Patient relationships
- No
- Provider relationships
- Yes
- HIPAA support
- No
- Workflow automation
- No
