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IdleVoip

by IdleVoip

Paid Self-hostedWeb

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What IdleVoip is

IdleVoip is a self-hosted business PBX that OpenIdle deploys and manages on a customer’s server or VPS. Built on Asterisk, it works with SIP trunk providers, SIP desk phones, and softphones, and supports custom call routing. PBX functions include extensions, inbound numbers, IVR, ring groups, queues, business hours, voicemail, conferences, hold music, and recording. An AI receptionist handles South African English calls, takes messages and requests, and transfers callers when asked or when frustration is detected. Speech recognition and voice synthesis run on the customer’s machine. The web console provides a browser phone with dialing, contacts, voicemail, hold, mute, transfer, three-way calling, and do-not-disturb. Reports cover volume, answer rate, service level, peak hours, sentiment, and agent performance, with CSV export and scheduled summaries. Billing supports rand-denominated per-second rates, budgets, spend tracking, and international-call blocking. Pricing is available on request.

Who it suits

IdleVoip is described for SMEs, practices, agencies, and small contact centres that want a self-hosted PBX with AI call handling.

What it does well

  • Deploys on a customer server or VPS
  • Works with SIP trunks and phones
  • AI receptionist handles caller requests
  • Browser softphone includes call controls
  • Speech processing stays on the customer server

What to know first

  • Assistant currently supports South African English
  • Multilingual recognition is only on the roadmap
  • Default setup handles around ten concurrent calls
  • Pricing is available on request

Verdict

IdleVoip combines a self-hosted Asterisk PBX, browser calling, AI reception, reporting, billing controls, and local speech processing. Its language and default capacity limits are important considerations for organizations with broader or heavier call requirements.

Facts from IdleVoip's own pages

AI receptionist
The AI receptionist handles natural-language calls, takes messages and escalates requests or frustration to a person; it does not confirm bookings or payments. · openidle.com, 13 Oct 2026
Audio privacy
Speech recognition and voice synthesis run on the customer’s machine, so caller audio stays on that server. · openidle.com, 12 Oct 2026
Billing controls
The system supports rand-denominated per-second rate cards, spend tracking, monthly budgets and international-call blocking. · openidle.com, 13 Oct 2026
Browser phone
The web console includes a browser softphone with dialing, contacts, voicemail, hold, mute, transfer and three-way calls. · openidle.com, 12 Oct 2026
Browser softphone
The web console includes a browser SIP phone with transfer, hold, mute, three-way calls and do-not-disturb. · openidle.com, 13 Oct 2026
Call billing
Billing supports per-second rand rate cards, spend tracking and configurable hard budgets. · openidle.com, 12 Oct 2026
Call reporting
Reports include call volume, answer rate, service level, peak hours, sentiment and per-agent performance, with CSV export and scheduled email summaries. · openidle.com, 12 Oct 2026
Call routing
Its web console configures inbound numbers, business hours, IVR, ring groups, queues, extensions, follow-me and voicemail. · openidle.com, 13 Oct 2026
Capacity limit
The default configuration is described as handling around ten concurrent calls on a modest server, with capacity adjustable for busier sites. · openidle.com, 13 Oct 2026
Deployment
OpenIdle deploys and manages IdleVoip on the customer’s server or VPS. · openidle.com, 13 Oct 2026
Founded
2018 · openidle.com, 19 Oct 2026
Integrations
IdleVoip works with any SIP trunk provider and any SIP desk phone or softphone. · openidle.com, 12 Oct 2026
Intended customers
IdleVoip is presented for SMEs, practices, agencies and small contact centres. · openidle.com, 13 Oct 2026
Language limit
The assistant currently speaks English in a South African register; multilingual recognition is on the roadmap. · openidle.com, 12 Oct 2026
Language support
The assistant currently speaks English in a South African register; multilingual recognition is listed as a roadmap item. · openidle.com, 13 Oct 2026
PBX features
The system includes extensions, SIP trunks, inbound numbers, IVR, ring groups, queues, business hours, voicemail, conferences and hold music. · openidle.com, 12 Oct 2026
Privacy
Speech recognition and voice synthesis run on the customer’s server, and call recording requires both an enabled console setting and a spoken consent notice. · openidle.com, 13 Oct 2026
Product
IdleVoip is a self-hosted business PBX with an AI receptionist, managed by OpenIdle. · openidle.com, 12 Oct 2026
Purpose
IdleVoip is a self-hosted business PBX with extensions, queues, voicemail, call recording and an AI receptionist. · openidle.com, 13 Oct 2026
Recording controls
Call recording requires both a console switch and a spoken consent notice, enforced in the dialplan. · openidle.com, 12 Oct 2026
Reporting
Call reports include answer rate, service level, peak hours and per-agent performance, with CSV export and scheduled email summaries. · openidle.com, 13 Oct 2026
Security and retention
The product describes four roles, hashed passwords, CSRF protection, audit logging and configurable retention periods. · openidle.com, 13 Oct 2026
Security controls
The product describes four roles, hashed passwords, CSRF protection and an audit log for changes. · openidle.com, 12 Oct 2026
Storage integration
Recordings can be archived to any S3-compatible bucket, including one in South Africa. · openidle.com, 13 Oct 2026

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