BSNL Cloud PBX is a paid, cloud-hosted business phone system from BSNL Cloud PBX in Aluva, Kerala, India. It connects mobile, IP and PBX networks without requiring on-premises PBX hardware, and BSNL describes the service as fully managed. Employees can make and receive calls through Android or iOS apps, IP phones or existing desk phones connected through gateways. Call handling includes extension dialing, pickup groups, voicemail, transfers, hold, waiting, music on hold, forwarding, ring groups and multi-level IVR. Business-hour and holiday routing support scheduled call flows, while advanced routing handles more involved arrangements. Administrators can view call activity and extension status through dashboards, alerts, reports and station monitoring. Conference rooms support PINs and recording. Secure SIP connectivity works without a static IP, with backup internet or failover routing available. Extensions and lines can scale, multiple locations can share one PBX, and existing BSNL numbers can be retained. Pricing is on request.
Who it is for
It suits small, medium and large organizations, including banks, clinics, hospitals, call centers, cooperative offices and multi-branch enterprises.
What is good
- Cloud-managed service without on-premises PBX hardware
- Android and iOS mobile calling apps
- Advanced routing with IVR and schedules
- Dashboards, alerts, reports and station monitoring
- Scalable extensions and multiple locations
What to know first
- Pricing is available only on request
- Internet failover requires configuration
- IP phones are recommended but not required
Verdict
BSNL Cloud PBX combines managed cloud telephony with broad call-routing, monitoring and conferencing functions. Its scalable extensions, multi-location support and compatibility with existing numbers and phones make it relevant to organizations with varied calling setups.
Compared on business phone systems
- Auto attendant
- Yes
- Call routing
- advanced
