Horizon Inspection Software

Horizon Inspection Software is Carson Dunlop’s all-in-one platform for home-inspection reports, bookings, and business administration. It fits solo inspectors and multi-inspector firms that want field capture, scheduling, invoicing, and follow-up in one system. The planned shutdown on December 15, 2026 is the overriding reason to treat it as a short-term rather than strategic purchase.

Overview

Horizon combines report production, appointment management, payment collection, and marketing tools for inspection businesses. Reports can use expert-written technical material, illustrations, photographs, automatic defect summaries, and custom organization and tagging. That combination is useful when an inspector wants consistent documentation without stitching together separate reporting and office systems.

The service works online or offline and is securely cloud-hosted. Reports stay online for seven years, and reports, work orders, and photos are archived. Those retention features support an ongoing client record, but they do not remove the need to plan for migration before Carson Dunlop’s stated shutdown date.

Key features

Reporting and field capture

Technical content, illustrations, photos, and automatic defect summaries provide a substantial starting point for professional reports. Custom templates plus organization and tagging let a practice impose its own structure instead of accepting a fixed form. Horizon Mobile on Android and iOS captures inspection data and photos in the field, and offline support matters for properties where a reliable connection is unavailable.

Mobile parity is not complete: some website functions, including photo uploading, can behave differently on Android and iOS than on a desktop or laptop. Inspectors who depend on every desktop workflow should account for that limitation.

Scheduling, administration, and marketing

One-entry booking, automatic confirmation emails, calendar tools, agent and client tracking, customizable availability, contracts, invoicing, and payment collection cover the operational work around an inspection. Automated follow-up emails can be tailored, while agent activity and engagement tracking gives firms a way to monitor marketing relationships.

Horizon connects with HomeBinder, RecallChek, Guardian Financial, Inspector’s Edge, Listen360, ISN, Nxt Inspekt, Google Calendar, and Eye-Stick. Google Calendar is a one-way push from Horizon, not a two-way synchronization, and each inspector connects through an individual account. That is workable for visibility but less suitable for teams expecting shared bidirectional calendar control.

Support and onboarding

Unlimited live technical support, one-on-one onboarding, instructional videos, and continuing training can reduce the burden of adopting a broad system. Phone support is offered Monday through Friday, 8 AM to 7 PM ET, so firms operating outside those hours must plan around that window.

Pricing

The paid options shown are:

The per-inspector rule makes team cost rise with headcount, although administrative and customer-service logins do not add subscription charges. The annual choices require checking which displayed annual term applies to your account; the published figures present both a 67.00 USD-per-year label and a 799.00 USD yearly billing amount.

Platforms

Horizon supports Android, iOS, macOS, web, and Windows. Horizon Web is listed for Windows 10 and Mac OS X, while the website and Horizon Mobile support Android and iOS. Desktop access is therefore broader than mobile access, particularly for photo and other website functions.

Who it's for

Solo home inspectors can use one subscription to combine reporting, booking, invoicing, payments, and client or agent follow-up. Multi-inspector companies gain shared business tooling and free admin or Customer Service accounts, but must budget a subscription for every inspector. It is a poor choice for a firm seeking a platform to operate beyond December 15, 2026, or for teams that require two-way calendar synchronization.

Pros and cons

Pros

• Broad workflow coverage: reporting, scheduling, contracts, invoicing, payment collection, and marketing sit in one product.
• Useful field flexibility: Android and iOS capture plus offline work support inspections away from dependable connectivity.
• Adaptable reports: custom templates, organization, and tagging can match different firms’ formats.

Cons

• Definite end date: planned shutdown on December 15, 2026 makes long-term adoption risky.
• Per-inspector pricing: adding inspectors adds subscriptions, even though admin and Customer Service accounts are free.
• One-way calendar link: Google Calendar receives Horizon appointments but does not provide reciprocal updates.
• Mobile differences: some website features may work differently on phones and tablets than on computers.

Alternatives

Choose 3D Inspection Systems instead if a free plan or a 30-day live evaluation is more important than Horizon’s bundled business administration; it runs on Android, iOS, and Windows.

Eneris is a freemium Android, iOS, and web option, with a 48.00 USD-per-year Standard plan and a 40.00 USD-per-month Enterprise plan for buyers comparing lower-cost or enterprise tiers.

Pick SpecMind if iOS and web access plus a no-time-limit free tier (five published reports) are priorities; its Pro monthly plan is $79 a month.

InspectDesk suits iOS users seeking a free-forever tier limited to one full inspection and one custom template, with unlimited export-only backups.

ReportHost is worth considering when per-report billing is preferable, starting with $6 per published report for lighter use.

ScribeWare offers pay-as-you-go reporting at $12 per report, with the first three reports free, for inspectors avoiding a monthly fee.

Inspector Toolbelt is another freemium Android, iOS, and web alternative with a 79.00 USD-per-month inspection plan.

Zekko Inspection provides paid iOS and macOS access at 85.00 USD monthly or 849.00 USD yearly.

Verdict

Horizon is a capable short-term choice for inspectors who want reporting, scheduling, field capture, payments, and business follow-up under one roof, especially when offline work and onboarding support matter. Look elsewhere if you need a system to remain in service after December 15, 2026, require bidirectional calendar synchronization, or want pricing that does not scale with every inspector.