No. 17 of 138 ·Knowledge base software

Helpable

Web · API · paid plans from $25/mo

Freedom report

Two barsScore 7.3

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Helpable is ranked #17 of 138 in knowledge base software on Freedom251. It runs on API, Web. There is a free plan. A free trial is offered. Paid plans start at $25/mo.

Helpable plans and pricing

All plans

Free Free Free forever 30 Calli AI answers/month · 1 team member · Helpable subdomain · Powered by Helpable branding gethelpable.com · 28 Sept 2026

Solo $25/mo $25/mo 750 Calli AI answers/month · 1 team member · Custom domain + free SSL · 50 AI Writer generations/month gethelpable.com · 28 Sept 2026

Starter $49/mo $49/mo 2,500 Calli AI answers/month · 3 team members · 50 AI Writer generations/month · URL import · Bulk translation · Zapier, webhooks and REST API gethelpable.com · 28 Sept 2026

Pro $149/mo $149/mo 12,000 Calli AI answers/month · 10 team members · 300 AI Writer generations/month · Knowledge-gap reports · Smart handoff routing · Priority support gethelpable.com · 28 Sept 2026

Scale $299/mo $299/mo 30,000 Calli AI answers/month · Unlimited team members · Up to 3 knowledge bases · Custom Context (RAG) PDF upload · Private sections · SSO/SAML · Dedicated support gethelpable.com · 28 Sept 2026

Compared on knowledge base software

Free plan: Yes
Paid from: $25/mo
Publishing audience: both
Article limit: 15 articles
Custom domain: Yes
SSO support: Yes
Version history: Yes
Content analytics: Yes

Best Helpable alternatives

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Two bars Nuclino Free tier No. 1Free8.2 Two bars ProProfs Knowledge Base Free tier No. 2$0.99/mo8.2 Two bars Confluence Free tier No. 3$5.42/mo8.1 One bar BlueSpice Free tier No. 4€4.50/mo7.9 Two bars Zoho Learn Free tier No. 5Free7.9 One bar GitBook Free tier No. 6$65/mo7.9

The record

Pricing model: Pricing is per workspace, with no per-agent or per-resolution charges.
Free tier limits: Free includes 30 Calli answers a month, up to 15 articles, and a Helpable badge.
Paid trial: Paid plans include a 7-day free trial with no credit card required.
Extra answers: Customers can add 1,000 additional answers for $29 on any plan.
Annual billing: Annual billing saves about 20%, described as two months free.
Supported platforms: The widget works in any framework and has a five-minute setup.
Direct integrations: Direct integrations include Slack, Zapier, Make, webhooks, and REST API.
App connections: It connects through Zapier to WhatsApp, Google Drive, Notion, Gmail, HubSpot, Airtable, and 4,000+ apps.
EU data residency: Data is stored and processed in the EU, and the AI runs on EU infrastructure.
Security controls: Helpable states that it is GDPR compliant and encrypts data in transit and at rest.
Model training: Helpable says customer content is not used to train a model.
Team access: Team access includes Admin and Editor roles; paid plans vary by member count.
Support levels: Support ranges from standard to priority and dedicated support depending on the plan.
Source citations: Calli answers from published articles and links to the source.
Price from: $25/mo

Where it ranks on Freedom251

Best Knowledge Base Software in 2026#17 of 138

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Sources

gethelpable.com/pricing· checked 28 Sept 2026
gethelpable.com· checked 28 Sept 2026
gethelpable.com/features· checked 28 Sept 2026
gethelpable.com/knowledge-base-software· checked 28 Sept 2026
gethelpable.com/features/integrations· checked 28 Sept 2026
gethelpable.com/security· checked 28 Sept 2026
gethelpable.com/contact· checked 28 Sept 2026