Helo Convo
by Helo Convo
What Helo Convo is
Helo Convo is a no-code AI agent for customer conversations across WhatsApp, websites, and apps. Helo says an agent can be configured from one prompt in five minutes, with workflows, guardrails, replies, integrations, and human handoff included. It understands voice notes and supports 12 Indian languages, including Hindi, English, Hinglish, Marathi, and Tamil. WhatsApp, web, and app conversations appear in one CRM-synced inbox where a human can take over. Listed connections include OpenAI, Google Gemini, Anthropic, MCP servers, Mail, SMS, WhatsApp, work apps, REST, OAuth 2.0, mTLS, and HMAC-signed webhooks. Helo states support for up to 5,000 concurrent conversations, sub-second responses, and a 99.99% uptime SLA. Deployment options include API, self-hosting, and web delivery. Data is localized in India, encrypted in transit and at rest, and covered by immutable audit logs. On-premise and private-cloud deployment are available. Pricing is on request; WhatsApp usage is billed at Meta rates at cost.
Who it suits
It is aimed at organizations in banking and lending, insurance, retail and e-commerce, and telecom and utilities. Teams needing multilingual, multichannel conversations with human takeover may find its deployment options relevant.
What it does well
- No-code agent setup from one prompt
- Supports 12 Indian languages and voice notes
- Unified CRM-synced conversation inbox
- On-premise and private-cloud options
- Lists 99.99% uptime SLA
What to know first
- Pricing is available only on request
- No visual flow builder
- WhatsApp usage billed at Meta rates
- Formal GDPR or CCPA certification is not claimed
Verdict
Helo Convo combines AI conversation handling, multilingual voice support, human handoff, and several deployment choices. Its stated capacity, security controls, and compliance listings target organizations with structured customer-service requirements.
Facts from Helo Convo's own pages
- Agent setup
- A conversational prompt generates a workflow, guardrails, replies, integrations and human handoff, and the agent can be edited by re-prompting. · helo.ai, 13 Oct 2026
- AI bot generation
- Yes · helo.ai, 21 Sept 2026
- Capacity
- The page states support for up to 5,000 concurrent conversations, sub-second responses and a 99.99% uptime SLA. · helo.ai, 12 Oct 2026
- Compliance
- The page lists SOC 2 Type II, ISO 27001 and DPDP, plus SSO and role-based access control. · helo.ai, 12 Oct 2026
- Demo
- Helo offers a free 30-minute working session to build a use case live during a demo. · helo.ai, 13 Oct 2026
- Deployment channels
- multichannel · helo.ai, 21 Sept 2026
- Founded
- 2001 · helo.ai, 28 Sept 2026
- Headquarters
- Mumbai, Maharashtra, India · helo.ai, 28 Sept 2026
- Human handoff
- Yes · helo.ai, 21 Sept 2026
- Inbox and handoff
- Its OneView Inbox brings WhatsApp, web and app conversations into one CRM-synced inbox and supports handoff to a human with conversation context. · helo.ai, 13 Oct 2026
- Integrations
- The product page names OpenAI, Google Gemini and Anthropic, MCP servers, Mail, SMS and WhatsApp channels, plus REST, OAuth 2.0, mTLS and HMAC-signed webhooks with auto-retry. · helo.ai, 13 Oct 2026
- Intended customers
- The page describes use cases for banking and lending, insurance, retail and e-commerce, and telecom and utilities. · helo.ai, 12 Oct 2026
- Maker
- Helo.ai by VivaConnect says it was founded in 2001 and identifies Vikram Raichura as Founder and MD. · helo.ai, 12 Oct 2026
- Maker and founding
- Helo.ai identifies Vikram Raichura as its founder and managing director, and its company history says it was founded in 2001. · helo.ai, 13 Oct 2026
- Maker headquarters
- Helo’s contact page lists an office in Mumbai, India; the opened pages do not explicitly identify a headquarters. · helo.ai, 13 Oct 2026
- Pricing detail
- The product page says there is one platform fee and WhatsApp is billed at Meta rates at cost; it provides no numeric price. · helo.ai, 13 Oct 2026
- Product
- Helo Convo is a no-code enterprise AI agent platform for automating customer conversations and completing transactions across WhatsApp, web and apps. · helo.ai, 13 Oct 2026
- Scale
- The product page claims support for 5,000+ concurrent chats, sub-second response times and a 99.99% uptime SLA. · helo.ai, 13 Oct 2026
- Security and data location
- The page states data is localized in India on helo.ai infrastructure, with encryption in transit and at rest, immutable audit logs, and on-premise or private-cloud deployment options. · helo.ai, 12 Oct 2026
- Security and deployment
- The product page states that data is localized in India, encryption is used in transit and at rest, and on-premises or private-cloud deployment is available; it lists SOC 2 Type II, ISO 27001 and DPDP. · helo.ai, 13 Oct 2026
- Security detail
- Helo’s security overview describes AWS India and GCP India hosting, AES-256 or equivalent encryption, role-based access controls and audit logging, and says it does not currently claim formal GDPR or CCPA certification. · helo.ai, 13 Oct 2026
- Support
- Helo lists [email protected] as its support contact. · helo.ai, 13 Oct 2026
- Target users
- The product page presents use cases for banking and lending, insurance, retail and e-commerce, and telecom and utilities. · helo.ai, 13 Oct 2026
- Visual flow builder
- No · helo.ai, 21 Sept 2026
Where Helo Convo stands on Freedom251
- Chatbot Builders#213 of 257