Heidi

Overview

Heidi is an AI medical scribe for clinicians who want to turn consultations into notes and related documents. It suits practices that value configurable templates and cited clinical answers, but its one-integration-per-profile rule and desktop-only advanced tools may constrain some workflows.

Its reach across emergency departments, general practice, and specialist clinics suggests a broad clinical audience, while its combination of transcription, documentation, and clinical references makes it more than a note-taking tool.

For a broader view of the category, see our AI Medical Scribe Software guide.

Key features

Consultation notes and templates

Heidi transcribes consultations, supports ambient capture, and generates clinical notes in both note formats. Specialty-based templates can be customized or built from scratch without special syntax, giving clinicians a practical way to shape documentation to their specialty and preferences. Heidi also helps edit notes and create documents.

The mobile app handles essential clinical functions, but document generation, Ask Heidi, template management, and some advanced features are confined to web and desktop apps. Clinicians who need to manage templates or produce documents away from a computer should account for that split.

Clinical answers and integrations

Heidi Evidence provides clinical answers with citations grounded in sources such as guidelines, medicine references, and primary research. That can help clinicians follow a question back to its supporting material, though it does not replace clinical judgment.

Heidi offers embedded and connected EHR integrations, including systems such as Best Practice, Cliniko, Athena, Veradigm, Zedmed, and Genie. The important constraint is that each Heidi profile can link to only one integration, which may not suit clinicians who work across multiple EHRs. Patient consent tools are also included.

Privacy and availability

Heidi says consultation data, session transcriptions, and generated notes are not used to train its AI model; deleted sessions are permanently removed from its servers and cannot be recovered. The company states that it holds ISO 27001, ISO 42001, and SOC 2 credentials and meets regional requirements including HIPAA, GDPR, PIPEDA, and APP. Heidi says its new Heidi II capabilities will not be available in the UK or EU, a significant caveat for clinicians in those regions.

Pricing

Heidi uses a freemium model. The Free plan is free and includes one free seat, unlimited transcription, standard templates, and limited usage for other features. It is a useful starting point for a solo clinician, but the one-seat cap and limited access beyond transcription narrow its role for teams or heavier users.

The Clinician plan has custom pricing and comes with a Standard or Max seat, a monthly usage allowance, and a 14-day free trial. It is the paid option for an individual clinician who needs a defined seat and allowance; the monthly allowance means users should consider their expected volume before committing. Priority support is included for paid Clinician and Teams plans.

Teams also has custom pricing. It offers custom seats and shared monthly capacity, with options to expand, making it the fit for practices that need multiple users and pooled usage rather than the single Free seat. Heidi also offers a 14-day trial; the Clinician plan explicitly includes it.

Platforms

Heidi is available on Android, iOS, macOS, Windows, web, and as an extension. The range supports use across desktop and mobile environments, but the mobile app's essential-functions focus means platform coverage does not imply feature parity.

Who it's for

Heidi is best suited to clinicians and practices that want consultation transcription and note creation together with configurable templates, cited clinical answers, and an EHR connection. A solo user can start with unlimited transcription on Free; practices needing multiple seats can consider Teams. It is a weaker fit for workflows that depend on several linked integrations per profile, advanced mobile document work, or Heidi II capabilities in the UK or EU.

Pros and cons

• Pros: Unlimited transcription on the one-seat Free plan gives solo clinicians room to use the core scribe without a transcription cap.
• Pros: Specialty templates can be customized or created from scratch without special syntax, supporting practice-specific notes.
• Pros: Heidi Evidence pairs clinical answers with citations, and the product offers embedded and connected EHR integrations.
• Pros: Heidi says consultation data, transcriptions, and generated notes are not used to train its AI model.
• Cons: A profile can link to only one integration, limiting clinicians who need multiple EHR connections.
• Cons: Document generation, Ask Heidi, and template management require web or desktop apps, limiting advanced work on mobile.
• Cons: Free includes only one seat and limits usage of features beyond transcription and standard templates.
• Cons: Heidi II capabilities are unavailable in the UK and EU.

Alternatives

Choose Tali AI Scribe if broad platform coverage including Linux matters; its Personal plan starts with a 14-day Pro period before limits of five AI Scribes and 60 minutes of dictation per month, alongside unlimited medical questions.

Vero is worth comparing if a defined free allowance of 10 encounters per month and a published Pro price of 69.00 USD per month better match your budgeting needs.

Basis AI Scribe is an option for users who want a free download with an installer matched to Android, iOS, macOS, or Windows.

Consider Chartnote AI Scribe if 15 free AI Scribe notes per month, web-based EMR transfer, and custom templates and snippets suit your needs; its Pro plan is 39.99 USD per month.

Lyrebird Health may suit users who want a free allowance split between transcription and dictation actions and document and letter actions, with no care plans, assessments, or EMR integration in that plan.

Tandem Health AI Scribe is a potential fit for small teams seeking unlimited note generation, up to two custom templates, and invitations for up to two co-workers on Free.

Transcribe Health offers a free tier with 30 encounters per month, up to 90 transcription minutes, and 1 GB storage, which may suit users who prefer explicit monthly caps.

Abridge is another paid option on web, iOS, and Android.

Verdict

Heidi is a strong choice for clinicians who want transcription and note creation in one workflow, with configurable templates, cited clinical answers, and EHR connectivity. Its unlimited Free transcription is a useful entry point, while Teams supports custom seats and shared capacity. Look elsewhere if your profile must connect to more than one integration, if advanced mobile tools are essential, or if you are in the UK or EU and need Heidi II capabilities.