HARQ ClearVoice

What HARQ ClearVoice is

HARQ ClearVoice processes microphone audio on an agent’s workstation to reduce background noise before it reaches a softphone. It targets sounds such as traffic, barking dogs, and other agents, and lists 40 ms latency with CPU-only processing and no GPU requirement. Audio processing runs locally rather than being sent to a server, and the product can work offline. ClearVoice also describes accent neutralization as signal-level speech enhancement that preserves an agent’s natural speech; it is not translation or text-to-speech. HARQ’s homepage says accent neutralization is coming soon, while the ClearVoice product description includes it. The processed audio is routed through a virtual audio device, which the user selects as the softphone’s input. The product names Talkdesk, Genesys, Five9, and Avaya, and also supports any SIP client through the virtual device. ClearVoice can be switched on through an existing HARQ presence agent without a separate installer. It is available for Windows and macOS. Pricing is metered per device per month, with rates provided through sales using an AWS Marketplace private offer. Auto-updates are included per device; when ClearVoice and Real-Time Adherence are active on one device, one device fee covers both.

Who it suits

ClearVoice suits contact center agents and organizations that want workstation-level noise cancellation for microphone audio in softphone calls. It may also suit teams seeking local processing, Windows or macOS support, and the option to enable the feature through an existing HARQ presence agent.

Limits

ClearVoice is a paid service metered per device per month, with rates set through a sales-provided AWS Marketplace private offer. One device fee covers ClearVoice and Real-Time Adherence together when both are active on the same device.

Getting started

1. Visit the ClearVoice product website
2. Use Windows or macOS
3. Activate ClearVoice as a toggle on an existing HARQ presence agent
4. Select the virtual audio device as the softphone’s microphone input
5. Contact sales for per-device monthly rates through an AWS Marketplace private offer

Verdict

Choose HARQ ClearVoice if workstation-based noise cancellation, local processing, and softphone routing through a virtual audio device fit your call setup. Look elsewhere if you need a published rate, or if accent neutralization must be clearly available now, since HARQ’s homepage describes it as coming soon.