Freedom251 › Enterprise Business Process Analysis Software
Gluu
by Gluu
What Gluu is
Gluu helps organizations map and improve end-to-end processes, attach work instructions, and give employees access according to their roles. Mapping options include AI-assisted process creation, BPMN 2.0 and guided mapping, as well as landscape maps, process houses, value chains, SIPOC diagrams, value stream maps, customer journey maps and swimlane diagrams. Work instructions and SOPs can be attached to processes and activities. The Advanced plan adds task and case management, reusable components and RACI management. Gluu lists connectors for Power Automate, Power Apps and Power BI, and file integrations for SharePoint and Google Drive. REST API access, webhooks and Power Platform connectors require the API & Connectors add-on; its MCP integration for AI chat tools to query the process repository is described as beta. Gluu is available on Android, iOS and the web. The maker says the platform is hosted on Microsoft Azure in the EU, its information security management system is ISO/IEC 27001 compliant, and data is not transferred to third-party countries. A 30-day trial includes unlimited seats and does not require a credit card to start. Paid plans start at €2 per user per month, billed annually; there is no free plan.
Who it suits
Gluu is designed for business users across an organization, not only process specialists. It suits teams that need process maps alongside role-based instructions or, on Advanced, task and case management.
What it does well
- Supports BPMN 2.0 and guided process mapping.
- Work instructions and SOPs attach to processes and activities.
- Advanced includes tasks, cases and RACI management.
- Thirty-day trial includes unlimited seats without a starting credit card.
- Available on Android, iOS and web.
What to know first
- No free plan is listed.
- REST API and webhooks require a paid add-on.
- MCP integration is described as beta.
- Trial account and data are deleted if it ends without payment continuation.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Core | annually · Process design · organizational roles · AI process creation · BPMN 2.0 | €2 a month |
| Essential | annually · Core features · work instructions and SOPs · communications · SharePoint/Google Drive files | €4 a month |
| Advanced | annually · Essential features · tasks and cases · reusable components · RACI · Android and Apple apps | €8 a month |
| Versioning add-on | annually · Version management · approvals · restore · publishing | €1,470 a year |
| Business Architecture add-on | annually · Business-context models · value streams · customer journeys · process connection maps | €1,470 a year |
| Enterprise Customization add-on | annually · Custom fields · user profiles · saved filters · page layouts | €1,470 a year |
| Localization add-on | annually · AI-assisted translation of selected processes | €1,470 a year |
| HR Manager add-on | annually · Employee profiles · competencies · multiuser training · confidential cases · user CVs | €1,770 a year |
The first 8 of 10 plans, as gluu.biz lists them, read 15 Oct 2026. The maker's own page has the final word. Every plan
Verdict
Gluu combines process mapping with instructions and, on higher plans, execution tools. Its annual plans and separate API & Connectors add-on are important considerations for organizations choosing the feature set.
Facts from Gluu's own pages
- AI capabilities
- Gluu offers AI image-based process creation and an AI assistant that can draft or refine work instructions. · gluu.biz, 15 Oct 2026
- AI integration
- Gluu’s MCP integration lets AI chat tools query its process repository and is described as beta. · gluu.biz, 8 Oct 2026
- API access
- The REST API, webhooks, and Power Platform connectors require the API & Connectors add-on, available with Essential or Advanced. · gluu.biz, 8 Oct 2026
- API authentication
- Account owners or administrators generate HTTPS authorization tokens, with read-only tokens for reads and impersonated tokens for writes. · gluu.biz, 15 Oct 2026
- API limitation
- The API cannot submit form fields; users must complete forms in Gluu, although API clients can complete tasks. · gluu.biz, 15 Oct 2026
- Apple App Store listing
- Gluu Execute is a free iPhone/iPad productivity app requiring iOS 14 or later, and Apple reports too few ratings to display an overview. · apps.apple.com, 15 Oct 2026
- Backups
- Azure continuously backs up customer data approximately every three to five minutes and retains rolling backups for 35 days. · gluu.biz, 15 Oct 2026
- Company facts
- LinkedIn lists Gluu as a privately held software company founded in 2011 with headquarters in Copenhagen and 11–50 employees. · linkedin.com, 15 Oct 2026
- Diagram types
- process maps,BPMN 2.0 diagrams,landscape maps,process houses,value chains,SIPOC diagrams,value stream maps,customer journey maps,swimlane diagrams · gluu.biz, 20 Sept 2026
- Documentation
- The documentation center contains more than 100 self-service articles plus API, integration, mobile and operational guides. · gluu.biz, 15 Oct 2026
- Execution
- The Advanced plan includes task and case management, reusable components, and RACI management. · gluu.biz, 8 Oct 2026
- Founded
- 2011 · gluu.biz, 28 Sept 2026
- Free plan
- No · gluu.biz, 20 Sept 2026
- Google Play listing
- The Gluu mobile app listing shows 100+ downloads, task and instruction access, photo capture and encrypted data in transit; no star rating is displayed. · play.google.com, 15 Oct 2026
- Headquarters
- Copenhagen, Denmark · gluu.biz, 28 Sept 2026
- Hosting
- The service runs in Microsoft Azure European data centers in Amsterdam and Dublin, with data kept in the EU. · gluu.biz, 15 Oct 2026
- Hosting and security
- Gluu says its platform is hosted on Microsoft Azure in the EU and its information security management system is ISO/IEC 27001 compliant. · gluu.biz, 8 Oct 2026
- Import/export formats
- CSV export · gluu.biz, 20 Sept 2026
- Integrations
- Native connections include Microsoft Teams, SharePoint, OneDrive, Power BI, Power Automate, Power Apps, Google Drive and Azure AD. · gluu.biz, 15 Oct 2026
- Intended users
- Gluu says it is designed for business users across an organization, not only process specialists. · gluu.biz, 8 Oct 2026
- Legal entity
- A Danish registry identifies the maker as GLUU ApS, CVR 33886349, established 31 August 2011 in Copenhagen. · find-virksomhed.dk, 15 Oct 2026
- Licence
- The terms grant a limited internal-use subscription and state that Gluu owns the service’s proprietary intellectual property. · gluu.biz, 15 Oct 2026
- Limit: diagramming
- Reviewers cite drawing-tool limitations such as missing snap-to-grid, weak alignment and limited filtering or labeling. · gartner.com, 15 Oct 2026
- Limit: licensing
- Reviews complain that every user needs a paid license and that Gluu lacks a read-only license type. · capterra.com, 15 Oct 2026
Where Gluu stands on Freedom251
- Enterprise Business Process Analysis Software#5 of 19
- Workflow Management Software#22 of 48
- Diagramming Software#35 of 44
- Diagramming tools#37 of 46