Freedom251 › Work Order Management Software
Follett Work Orders
What Follett Work Orders is
Follett Work Orders is a cloud system for centralizing facility maintenance requests and records. Its Facilities AI Assistant can answer plain-language questions about work orders and operations, and turn email requests into structured, prioritized work orders. Teams can customize approval paths by request type or facility for maintenance and custodial requests.
The system can store work order history, assets, preventive maintenance schedules, photos, O&M manuals, and knowledge base articles. Asset management includes a QR code generator, and inventory tracking can send automated low-stock updates. Optional modules include Preventative Maintenance and an Issues Module, which tracks issues and calculates replacement-cost data such as Facility Condition Index. Submitters can provide satisfaction-survey feedback on completed work.
Work Orders is accessible from web-enabled devices and is listed for web and Android. It supports Google and Microsoft SSO, ClassLink, SAML authentication with Google, Microsoft Azure, and Okta, as well as device syncing with Google Admin Console, Mosyle, Jamf Pro, Jamf School, and Microsoft Intune. Its API can push or pull data from other software. Follett identifies K–12 school districts and facilities leaders among its intended users. Pricing is available by quote. Follett lists Facilities Work Orders among products with 1EdTech Data Privacy Certification.
Who it suits
Follett Work Orders suits K–12 school districts and facilities leaders managing maintenance and custodial requests, assets, and work order records. It may fit teams that need configurable approvals, mobile access, and connections to identity, device management, or other software.
What it does well
- AI assistant answers questions and structures email requests as work orders.
- Customize approval paths by request type or facility.
- Store work order history, assets, schedules, photos, manuals, and articles.
- QR code generator and automated low-stock updates.
- Web and Android access.
- API can push or pull data from other software.
What to know first
- Pricing requires a quote.
- Preventative Maintenance and the Issues Module are optional modules.
- Listed platforms are web and Android.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Follett Work Orders | Request a quote · Pricing available by quote | On request |
As facilities.follettsoftware.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://facilities.follettsoftware.com/products-modules/work-orders/.
- Request a quote for pricing.
- Access the system from a web-enabled device or Android device.
- Configure approval paths for maintenance and custodial requests.
- Connect supported sign-on or device-sync services as needed.
Verdict
Consider Follett Work Orders if your K–12 district needs centralized maintenance workflows, records, and web or Android access. Its AI assistant, configurable approvals, and integrations support varied operations; prospective buyers need to request a quote for pricing.
Questions
How much does Follett Work Orders cost?
Pricing is available by quote. The Facilities Suite pricing page directs prospective customers to request a quote and gives no numeric price.
Which platforms does Work Orders support?
It is listed for web and Android, and is described as accessible from any web-enabled device.
Does it integrate with sign-on and device management systems?
It supports Google and Microsoft SSO, ClassLink, and SAML authentication with Google, Microsoft Azure, and Okta. Device syncing is supported with Google Admin Console, Mosyle, Jamf Pro, Jamf School, and Microsoft Intune.
Are recurring maintenance and issue tracking included?
Preventative Maintenance is described as an optional module. The Issues Module is also optional and tracks issues and calculates replacement-cost data, including Facility Condition Index.
Who is Follett Work Orders intended for?
Follett describes its Facilities Suite as serving K–12 school districts and identifies facilities leaders as a supported role.
What security certification does it have?
Follett lists Facilities Work Orders among products with 1EdTech Data Privacy Certification.
Facts from Follett Work Orders's own pages
- Access
- Work Orders is described as accessible from any web-enabled device, and a customer testimonial says it works in a browser and on an Android tablet. · facilities.follettsoftware.com, 8 Oct 2026
- AI assistant
- The assistant can answer plain-language questions about work orders and operations and turn email requests into structured, prioritized work orders. · facilities.follettsoftware.com, 8 Oct 2026
- API
- The product page says its API can automatically push or pull data from other software programs. · facilities.follettsoftware.com, 8 Oct 2026
- Asset and inventory tools
- Asset management includes a QR code generator, and inventory tracking can send automated low-stock updates. · facilities.follettsoftware.com, 8 Oct 2026
- Central records
- The system can store work order history, assets, preventive maintenance schedules, photos, O&M manuals, and knowledge base articles. · facilities.follettsoftware.com, 8 Oct 2026
- Feedback
- Work order submitters can provide feedback on completed work orders through satisfaction surveys. · facilities.follettsoftware.com, 8 Oct 2026
- Headquarters
- McHenry, Illinois, United States · facilities.follettsoftware.com, 28 Sept 2026
- Intended users
- Follett describes the Facilities Suite as serving K–12 school districts and identifies facilities leaders as a role it supports. · facilities.follettsoftware.com, 8 Oct 2026
- Optional modules
- Preventative Maintenance is described as an optional module, and the Issues Module tracks issues and calculates replacement cost data including Facility Condition Index. · facilities.follettsoftware.com, 8 Oct 2026
- Pricing
- The Facilities Suite pricing page directs prospective customers to request a quote and gives no numeric price. · facilities.follettsoftware.com, 8 Oct 2026
- Purpose
- Work Orders centralizes facility maintenance work orders and includes a Facilities AI Assistant. · facilities.follettsoftware.com, 8 Oct 2026
- Request routing
- Users can customize approval paths by request type or facility for maintenance and custodial requests. · facilities.follettsoftware.com, 8 Oct 2026
- Security certification
- Follett lists Facilities Work Orders among products with 1EdTech Data Privacy Certification; its SOC-2 Type 2 certification statement names other products, not Work Orders. · follettsoftware.com, 8 Oct 2026
- Support
- Facilities management support is available by phone at 800-323-3397, option 2, or by email. · facilities.follettsoftware.com, 8 Oct 2026
- Work Orders integrations
- Work Orders supports Google and Microsoft SSO, ClassLink, SAML authentication with Google, Microsoft Azure and Okta, and device syncing with Google Admin Console, Mosyle, Jamf Pro, Jamf School, and Microsoft Intune. · facilities.follettsoftware.com, 8 Oct 2026
Where Follett Work Orders stands on Freedom251
- Work Order Management Software#21 of 38